GymNation Arvostelua 

I honestly regret signing up with GymNation. The customer service is terrible they only impose their point of view and do not listen to customers
They also make canceling the membership nearly impossible — forms & documents, hidden charges, and zero communication. What started as a “great deal” turned into a complete nightmare. Definitely not worth the stress or the money. I’d give zero stars if I could

These guys are touring to continue gym

I did not go two months and I paid money when I requested for cancelation they are asking like police questions

What the hell. Is this they are saying we sign contract.. Can not cancel

Stupoied gym.. Please go outside, you can cancel anytime

I don't recommend anyone to this gym

Please don’t join this gym; it’s one of the worst gyms I’ve ever dealt with, with ridiculous and misleading policies designed to trap you in a membership you can’t escape from.

When I first joined, the lady at the front desk clearly told me that cancelling was simple— “We’ll just deduct the current month’s charges, and that’s it.” However, when I later tried to cancel (just two months in) due to my busy schedule, I submitted a request through their app—only to receive an email stating that cancellations are not allowed unless they fit into one of three very specific reasons.

I’ve now been stuck paying for six months despite repeated attempts to cancel. The whole experience has been extremely frustrating and unprofessional. Their customer service is unhelpful, and their policies are designed to keep you locked in.

Save yourself the stress and stay away from this gym.

I’ve been a Gymnation member since 2018 and was always satisfied with their facilities and services.
Recently, I encountered an issue when I tried to close my account — the system showed an unexpected outstanding balance of 14,000 AED, which seemed to result from a duplicate account opened under my name. I never received any notification or communication about this account.
I visited the Al Quoz branch and provided all my payment records to clarify the situation. While the staff were polite, the issue couldn’t be resolved immediately .
I contacted Customer Rights Dubai, who reviewed my documents and communicated directly with Gymnation. The matter was resolved within two days — their efficiency was truly impressive .

I am writing to express my deep concern regarding a significant billing issue with your accounting department. For the past month, I have been receiving emails demanding payment of AED 3,900 instead of the expected AED 270 for the period I did not attend the gym in 2023 during to the COVID-19 pandemic.

To clarify, I initially use the gym for three months, out of which I utilized two months before leaving the country for vacation. It is baffling and frustrating to receive such an exorbitant bill for the month I did not attend. This appears to be a clear case of overcharging.

Moreover, I must bring to your attention the unprofessional behavior I have experienced from your accounting department. Every day, I have been subjected to insulting and harassing messages, pressuring me to pay the inflated bill. This is unacceptable and has caused me considerable distress.

I strongly urge you to address this billing discrepancy immediately and rectify the amount to reflect the correct charge of AED270. Additionally, I request that your team ceases the harassment and adopts a more respectful and professional approach in their communications.

I have noticed that many people have voiced similar concerns about your billing practices on social media. This negative publicity is damaging to your reputation, and I believe it is in your best interest to resolve these issues promptly and fairly.

Please treat this matter with urgency and provide a resolution at your earliest convenience. I look forward to your prompt response.

Thank you for your attention to this matter.

GymNation is by far the best gym I’ve ever joined! The facilities are spotless and equipped with top-of-the-line machines. The staff are friendly, knowledgeable, and always ready to help with tips or motivation. I love the variety of classes they offer, and the atmosphere is super motivating without being intimidating. The flexible opening hours are perfect for my busy schedule. If you’re serious about fitness or just starting out, GymNation is the place to be!

Iam not happy with this gym .

خدمه العملاء غير جيد تمام تم ارسال ايميل رسمي لهم بأنني مسافر تم الرد برجاء زياره الجيم غير متعاونين نهائي وبتم السحب من الفيزا الخاص بي بلا استفاده. حتى بعد رجعوي من السفر الموظف تواصل معي بطريقه غير لائقه

It was worth the visit.

Hands down one of the best gyms in Dubai! 💪 The space is huge, modern, and always well-maintained — you never feel cramped, even during peak hours. Open 24/7, which is perfect for any schedule.

What makes it even better are their classes: the Blitz HIIT workout is a real game-changer for cardio and strength, the Hyrox sessions push you to the next level, and their Reformer Pilates is excellent for building core strength and flexibility. The variety keeps training exciting and effective.

Highly recommend this gym for anyone looking for quality facilities, motivating classes, and a fitness community that really inspires you!

Amazing place open 24 hours , lovely stuff Ms.laarni and all stuff

The gyms are incredible- so spacious, loads of equipment, and I used to pay more than double the price for access to lesser gyms. I have the Signature membership and love the Blitz classes- I have lost so much weight in just a couple of months since joining these classes.

GymNation has really helped me be more productive. The staff are very approachable and friendly, especially the reception team. Laarni at the Reem branch was extremely kind and ready to assist me every step of the way. The equipment is complete, advanced, and always clean, which makes working out even more enjoyable. Highly recommended!

I’ve had such a great experience at GymNation! The facilities are clean, modern, and packed with all the equipment you could need. The staff are always friendly, approachable, and ready to help whenever you have a question. I also really enjoy the group classes—they’re fun, motivating, and make working out a lot more exciting. The best part is the value for money, it’s very affordable compared to other gyms in the UAE Definitely recommend GymNation to anyone who wants a welcoming environment to reach their fitness goals.

If you’re running a subscription-based business - then when the payment fails, the service should stop. Not silently continue and stack up unpaid invoices

In May 2025, I submitted a cancellation request for my wife’s GymNation membership. We received an email confirmation saying it was under review and would be processed in 48 hours.

No follow-up. No phone call. No message. No contact at all.

Several months later, I’m suddenly receiving legal threats, arbitrary payment deadlines, and pressure from someone claiming to be handling the case — while no one from GymNation has ever actually contacted me.

This is not how a modern company should behave. The whole situation is bizarre.

GymNation, if someone on your team is reading this — please contact me directly. I’ve tried to handle this respectfully, and I expect the same in return.

Good service

Disappointed with Customer Support and Lack of Empathy

I joined this gym with high hopes, but unfortunately, my experience has been extremely disappointing. After just 3 months of membership, I lost my job and found myself in a very difficult financial and mental health situation.

When I reached out to cancel my membership, I expected at least some level of understanding. I explained my situation multiple times via email and calls. Every time, I was given the same response: “Your request is being processed, it will take 24–48 hours.” But no one ever followed up, and the issue was never resolved.

It feels like unless someone dies or is in a severe crisis, the gym doesn't consider any reason valid enough for cancellation. There seems to be zero empathy or flexibility, especially when someone is going through a genuine hardship.

I hope the management rethinks their policies and actually supports people instead of pushing them further into stress. A gym should promote well-being—not make things harder when life takes a difficult turn.

I can believe what happened
So u guys took my money without letting me enter
Wow
From the beginning i got 100 messages from 6 number and they was so polite and all good with smiles
And now no one answered me
And with that excuse sorry we can’t help
Ok than give me my money back