GymNation Arvostelua 

Horrible experience ever
This is not gemination. This is scam, Centre.
I’m highly not recommend this scam centre to everyone.
Once you pay by card they will take our card access and they will not ask permission whether you are going gym or no, they will take the money from your account

Absolute Fraud. Never had a membership, Never ever stepped into any of its facilities. Now being send emails pursuing legal action for three years of subscriptions. I live in a completely different city in UAE. Apparently it was an e-contract someone had taken. Very rude, impolite customer service agents. Still waiting to hear from them after asking for their complaints procedure. Person claiming form legal even boasted that you wont be able to do anything to them, even if you pursued a complaint.

The worst gym I have ever joined in my life, from the poor treatment from the club management and employees, they are only thirsty for money and there is no customer service. I froze my membership because my doctor forbade me from exercising a month ago, until I was surprised the day before yesterday that I was being blackmailed by the Gymnasium management, as I received an email asking me to pay the monthly installment within 48 hours or they will sue me. This shocked me a lot, as I contacted the club and also some of the employees in the reception service, but my messages were ignored by the employees or the management. This is not the first time they have done this, as my brother was also mistreated by personal trainers. It is sad that a place like this was part of my daily life to change for the better and then it became for the worse.😓😣😣😣

I strongly advise against joining Gym Nation. They engage in unethical practices. I only attended for three days before discontinuing because they kept pushing for additional charges like personal training. I immediately emailed them to cancel my membership, but after two years they suddenly started demanding payments and trying to blackmail me. This is clearly a fraudulent approach. Please avoid joining Gym Nation don’t trust their false promises.

The gym facilities are good overall, but it often gets overcrowded, and tissues are not provided, which can be inconvenient.

After 3 years as a loyal member, GymNation has shown me exactly how little they care about their customers. I recently needed to cancel both mine and my wife’s memberships due to her being diagnosed with a serious health condition — we provided a medical note, and yet they refused to cancel hers.

They only regretfully canceled my membership after multiple back-and-forths, but still insisted on charging me an additional month even after I gave notice. There was no empathy, no flexibility, and no accountability.

Their policies are designed to trap you, not support you — even when life circumstances clearly justify cancellation. After this experience, I will never return, and I strongly advise others to look elsewhere. Avoid GymNation.

Particularly unhappy with the treatment I got at reception. I've seen a few reviews saying the front desk is warm and friendly but I would challenge that to say that it's selective. I came in together with my partner and she greeted him " Good morning,sir!" warmly with a smile as we were redeeming our day pass. Once he was in, she simply stared at me with a look that felt like " What do YOU want?". I felt overlooked in stark contrast with the person I was with. All customers should be treated equally, as I paid the same amount as anyone. The gym is spacious and well equipped but also messy and well worn. Could be improved.

Will be great to have some swedish wood ladders in the tunnel ( Motor city) instead of metal on the wall.
Also water dispenser should be available for free.

If I can give them zero I would... bad customer service.. days trying to contact them to freeze my account this month but no answers and no one getting back to my not on WhatsApp or email!!!!
Even my sister is struggling with them she has hospital sick leave and they still won't cancel her contract.
DON'T USE THEM THEY ARE NOT GOOD!

If it was possible I'd give them 0, I joined the MegaMall branch just 4 days ago but since then am moving back to UK for rest and be with famiky due back injury so am unable to make use of the Gym.

They have no cooling off period, so provided them my flight tickets, they then wanted a visa cancellation paper.

Then wanted a doctor's letter for my injury, due to time constraints and flying tomorrow I maamged to get a last minute appointment and my prescription which shows my back issues and medication not that was also not good enough.

Their customer service responses are canned copy and paste messages and they have no real customer service or empathy for their customers.

I would not recommend anyone joining them after jy experience.

It was easier for me to cancel my UK membership by providing flight tickets then this with all the documents they want just to cancel a membership.

Its a joke.

Response to gymnation response, your reply is a lie I have not been able to cancel my membership at all even with your apparent membership cooling off period. I have proof in form of email for this.

I have been trying to cancel my gym membership due to my pregnancy. It has been very difficult to find someone to contact regarding this matter. When I finally reached out, I was assured that my membership would be canceled.

However, I have noticed that payments are still being withdrawn from my account. This is unauthorized and not legal, as I have already requested cancellation.

Please address this issue immediately and confirm the cancellation of my membership to avoid any further charges. I expect a prompt resolution.

Thank you for your attention.

Scam

They keep to deduct your account and won’t allow you to leave

Amazing gym, thanks mr William for all of your help, really looking forward to training here

No free weight scale machine need to pay 1 Dhiram to use every time, no twister machine

William took care of me.
He was very professionnal and helped me with the paiement.
I felt very welcomed !

Abdallah was a delight and made my first hyrox class absolutely amazing!

greedy and will steal your money, they have fake 5 star reviews so you think they are good.
bad salesmen and staff in general.

Horrible Experience with this Gym.
Be careful to do membership with them that they will try to sell it in all ways offering very competitive prices to lock you in. They say you can cancel with one month pre notice but they put terms that only pops up when you try to cancel asking for absurd documents, very sensitive documents like regency contract, termination letter from your job , or visa cancellation and a one way ticket to any country overseas and if you refuse they reject your cancellation request and keep debiting your card till the end of the contract.
I had a car accident and living away from the Gym I could nt take a taxi every day paying at least 160 dhs per day to go to the gym. They said they replied to my cancellation request by email and this email never reached my inbox and they kept debiting my card for 6 months for two memberships mine and my son’s and I had to finally go there and only because I changed my bank and and credit card got cancelled they couldn’t debit me but they kept threatening me with a fine and sending many msgs and emails to me and to my son’s. Went there and they were really rude launching me to each orher’s then they said you have to pay this month then we will consider your cancellation request and the account manager was so rude . My next step if they carry on is to report them to the police . And I have all the proofs that I sent many cancellation requests to which I never received any answer. Also the rude responses of the account manager.
Customer service is horrible and they are just a cash machine gym .
Paid 8 months membership for 2 persons for 3 accesses to the gym . It’s really shameful. And absolutely NEVER AGAIN.

For a cheap gym that has most things you need I gave an extra star. But that is it.

This is why you shouldn't go there:
1. The place is over subscribed. Peak hours are a nightmare.
2. They lock you into a subscription that is hard to get out. You can't just cancel. Customer service is exactly what you would expect with these dodgy gyms... Non existing. You pretty much chatting to ChatGPT.

I was okay with the terms and conditions until my recent experience. My contract finished and instead of cancelling the monthly payments they kept taking the amount out. Even though I moved and wasn't using the gym. Then when I got through to them, they had to take the two months out that I had blocked on my credit card, plus a 200 AED overdue payment fee just to cancel that account. I was then ghosted from reception when I asked for an explanation.

This gym is just after one thing... your money.

‼️Beware of fake ratings and reviews‼️

If you join, you will lose 159/month for nothing.

Too much rush – it’s like a fish market in the evenings and you have to be in queue to use machines… And the cancellation policy is hideous. They’re asking for Ejari or letter from employer if i want to cancel my membership…

I have contacted the support, and now they want me to pay the whole 1 year amount and cancel my membership… moreover, the guy in email support was acting so bossy and unprofessional.