Gumtree Arvostelua 408

Contacting gumtree support when things don't work seems to be a waste of time, support is not there to help site users, and gumtree support don't escalate issues even when they say they are going to escalate the case to tech support, they are rude and shut you down before you finished, nothing is addressed, no accountability at gumtree support, hence nothing gets done, it's almost as if gumtree support is deliberately trying to drive away users to competitors.
Collecting renewal money from my account for an ad you haven't fixed the image issues for after a whole month since the issue was first raised is not only diabolical and theft. WRONG WRONG WRONG ON EVERY LEVEL.

No complains about the sales/buy options, though it is well recorded here that the click/buy conversion is close to zero (according to the number of views compared to the number of messages received, most of which are just questions such as "is it still available?" and when you say "yes" you never hear back ... but its about what appears to be a limitation in how listings are managed once marked as “sold”.
At the moment, when an item is marked as sold, it remains in my account as “inactive,” with no option to permanently delete it. This creates unnecessary clutter, especially for users like me who are not professional sellers but simply trying to clear a number of personal items.
Why on earth would I ever want to "repost" something I sold? If I have more of the same item (diffficult for non professional sellers!) I will just post a new ad... won't I?
Instead of streamlining the process, it adds extra steps and confusion.
From a user perspective, this feels counterintuitive. Once an item is sold, it would be reasonable to expect the option to either archive or permanently delete it, depending on the user’s preference.
Not sure if this is intended behaviour (what for?), and if so, are there any plans to introduce a proper deletion option for inactive ads?

I placed my ad for a sofa, paid for the ad, submitted the ad, when I checked the ad a little later the ad had been deleted.!!!

People message then you never hear from them again, also I really don't know what people want tbh. I've listed at least 10 quality items for bargain prices, have had dozens of views but no sale. Also people want to knock down the price and expect you to deliver too! I gave up in the end and donated all my items to charity.

I placed and add my card was charged then when I checked a few minutes later my add had been removed. When I contacted customer service I was told my account was restricted. So I told them to refund my money or I would contact my bank. And they would not tell my why it was removed I have used gumtree a lot over the years. Customer service were actually very rude. Be careful when placing ads it’s a rip of

Adds removed constantly. No reason. Unbelievably frustrating. It's a fast dying platform and deserves it. As does eBay.

Nothing sells so no people use this

I have used Gumtree for many years for both buying and selling locally, however since eBay have started making changes it has become useless. The most recent update with the delivery option has rendered the local item search beyond useless! Instead of showing newly listed items within my specified radius, it just shows everything from everywhere in the country!

I used to love Gumtree, so easy to use but idiots keep changing how it works and is getting worse IF IT'S NOT BROKE DO'NT FIX IT !!!!!!!!

I tried to view motorbikes on gumtree but every time I went to the cars and vehicles section it instantly took me to cars and will not let me view anything else. This website is crap, woefully and totally useless. I really don’t know how they keep going. A 10 year old child could design a better website. So hacked off with sites like this. It used to be easy but not any more. Just get your act together gumtree and produce a website that is easy to navigate and be able to find what you want. You have just lost another viewer. The site is a big pile of @#*&

Tried to put ad on gumtree but was removed, tried twice more same result but the took 3 payments and I have had no joy with customer service. Will never use them again. Easy to see why such a bad Trustpilot score

I can't see gumtree because they've sold out to scum Google. Adverts cover half the page

Yet again Gumtree surpass themselves with 0 customer support. Purchased a washing machine recently from a seller, when it arrived I set it up to find half the digital display missing, contacted Gumtree for them to say we’ve noted it thanks…. No help to me AT ALL. They might as well have said tough. So I’m left with a digital washer that I can’t read, a seller that’s got my money & a service that couldn’t care less.. YOUR DAYS ARE NUMBERED GUMTREE

Sellers never reply, such a pointless site. Stick to using ebay.

I'm trying to buy a set of Airpods via Gumtree but it seems infested by scams.
When I ask for an address, rather than the meeting place where these 'sellers' want to meet, I either get silence or abuse.
Gumtree say 'Email address verified'. What does that mean exactly? Email addresses are totally anonymous to professional scammers.
Gumtree should INSIST on a land address.

Dreadful place, will never use again, been looking for tradesmen who can provide services for pick up of an ebay item and another for garden rubbish removal, both I have had NO response worth my time, if any response at all. I am now convinced a lot of them are on benefits and able to pick and choose which jobs they take and whether they wish to get out of bed for the job that morning.
I have lost count now as to just how many I have been in contact with, some just completely ignore your emails and some just cut you off in mid stream of conversation because they change their minds, nothing but a load of time wasters and lazy articles, a days work would literally kill them and their communication skills are appalling, nil. Nowhere on the site to complain and I doubt very much if Gumtree even gives a dam.
Will never use again. NEVER. And this one star needs to change, they do not even deserve that, hate using it.

Having had trouble with Gumtree in the past, I thought that I would give them a second chance, I wish that Hadn't bothered. I posted an advertisement for a camera and paid a fee to have it Featured.
I checked in: For sale - Cameras, camcorders & studio equipment, the logical search and category where it was originally posted and there was no sign of my ad. To add insult to injury they told me that they had deleted my advertisement because it was in the wrong category. No it wasn't! Within this category I noticed a car battery, binoculars, telescopes a van battery, security grills, some duplicated a number of times. Still there for all to see!
If you decide to use this company, use the free ad, but on no account pay any money to them. My account closed.

I ran a local business, and I thought I'd try advertising on Gumtree via their premium 'Spotlight' package (£29.99 for 7 days). My ad was supposed to be on the home page for a major city, but despite paying extra, I got barely any views or hits for my ad!

If you're looking to utilize the premium ad service on there, my suggestion is to spend your money on other platforms (where you get a better ROI).

This used to be a great site & I am happy to buy from decent sellers on this platform.

The problem is the timewasters, scammers & low ball hagglers that message when you list stuff for sale.

People seem to forget it's a selling site. Why contact a seller if you are not intending to buy? Its weird.

These bored people who pretend to be interested haven't read the listing. They just want to browse your house or see what they can get for free.

There is a freebie section. Why not look at those ads?

Ghosting is a big thing. People get as far as making arrangements, then just ghost you. No commitment to sales because they haven't paid for it yet. A timewasters paradise.

I am not happy about giving a collection address or phone number if people wont turn up or bother to message. I don't trust most of the messages to be genuine.

It wasn't anywhere near this bad 10 years ago. Nobody can even say thank you. It's all about insulting offers & rude people who end up on the block list.

It's s a shame as there is some great stuff being sold.

Placed an advert for the sale of a litter of puppies and paid the fee of £67.75. Within five minutes they contacted me to say my advertisement was cancelled as it contravened their policies. I contacted them by email to ask about a refund of my fee only to receive a reply from them stating that their policy is that they do not issue refunds. They are nothing short of thieving villains. I really wish I could actually meet with them to express my utter dissatisfaction and contempt