Greenpower Arvostelua 

PLEASE READ ALL REVIEWS BEFORE BUYING FROM THIS COMPANY.

My 93 year old father purchased a new mobility scooter from Green Power Mobility in York, in 2022. To date, he has managed only to clock up a mere 30 miles on it.

The scooter has been unreliable from day one. Each time he has reported a problem Green Power have charged him £120 for a 'service visit', during which they will only inspect the scooter and then they charge a further £120 (plus parts) for a second visit to come back and rectify the issue as the engineer does not carry replacement parts on his van.

Dad has paid in excess of £750 in 'service visits' and parts, to date, and he has now completely lost his confidence to go out on this scooter. The last time he was out, it broke down completely, leaving him stranded and vulnerable.

In the beginning, they also charged my father for service visits, PLUS he had to pay up-front for every part which may conceivably be needed, ahead of the service visit, with the company promising him they would later refund any parts which were not used. Unless customers agree to this then they refuse to service or repair their scooters.

Customer service (Today's call was with their customer service supervisor, Enya ) have repeatedly tried to justify these practices and they have always seemed well versed and defensive in their responses when I have attempted to appeal for a common-sense approach to the issues my father was having.

I assume most customers will be buying their products in good faith, assuming they will be of satisfactory quality. Unfortunately, they simply are not.

Trading Standards have advised me that the above practices are in violation of my father's rights under the Consumer Rights Act 2015, and they will now be taking action to address this issue with Green Power Mobility on his behalf.

Scam company sold me a scotter that doesn't work am going to trading standers am disabled and very vulnerable and was left stranded 13 miles from home am sueing this company id avoid this company like the plague far better companys out there trying to change there name also to green power mobility scooters

Aficiant polite and very helpful. Any advice is always answered. I had a green power engineer come to look at my mobility scooter as i backed into a post and he straightend it and didn't need new part so very honest. His name was callum

great delivery by Andy S showed us everything worked very profesionally even got me a price for uprated seat and wheels. was delivered when they said it would be. i will not hesitate to use greenpower again

I had some concerns with my scooter. One was that I was unable to get access to my batteries. The lock simply would not open. I was getting worried about charging the batteries. Until yesterday when Steve arrived with a cheery smile and the solution. He fixed it.
He was also very helpful in showing me around the scooter. On things I was unsure about. A very informative and a very helpful person.
Thank you Steve you did a great job

I bought a Unique 500 for my elderly mother , she had given up driving but had ridden scooters when I was a child. The retro cool looks sold it to her ! We had to wait a few weeks as they were waiting for a new delivery , but it was worth it ! We got a great deal too.
My mum loved the scooter , but in the winter she barely used it . The battery didn’t appear to be charging , so Greenpower sent the same lovely guy who delivered it to check it over . Turned out there was nothing wrong , a flick of a switch and it’s still 100% as good as the day it was delivered . A really helpful friendly company , I can’t praise them enough ! My mum is delighted and thank you Andy and Dawn !

I treated myself to he new dash pod cabin scooter. I wanted solid tyres so after 3 weeks it arrived only to have a problem with one of the doors so it went back and I was promised a new one. After along wait it arrived but it didn’t have the solid tyres so it went back again and after a lot of phone calls they told me it would arrive by lunch time. At 3pm I tried phoning and was told someone would call me. I’m still waiting, 7 weeks after ordering.

Bought a scooter, it was faulty, gave them a chance to repair it a month after buying it, they did then another 3 faults. Asked for refund they said no and it was a long battle for them to give us a new scooter that arrived faulty. Customer service is terrible and the customer service supervisor thinks way to highly of her self and is a bully trying to intimidate elderly and vulnerable customers. Company needs closing down!

I tried to return my Fastest scooter a few weeks after purchase. It had two miles on the clock, but I was just outside the return period so they wouldn't accept the return. They further stated that as I had registered the scooter with the DVLA as they themselves had told me to they wouldn't accept it. I now tried to sell it privately at a significant loss and now they say the extended warranty I paid for, in excess of £400 is non transferable and non refundable . Total con !!
None of this was explained before purchase. DO NOT DEAL WITH THIS COMPANY.

This company is a scam, they are incompetent and liers they don't know how to run a business and they have incompetent staff
Maintenance is a disaster and they will drag the problem for months or years tell you just give up

Please be careful where you buy your scooter .. am so piss off ...

Get staff that don’t lie to customers advice to anyone buying a green power scooter DONT DONT DONT
YOU WIL BE CHEATED TOLD LIE AFTER LIE
BEST THIG TO DO IS GO SOMEWHERE ELSE YOU WOULD GET BETTER DEAL AT A SCRAP YARDTHEIR SERVICE IS DISGUSTINT ALL THE STAFF TELL LIESAND THEY WILL CHEAT YOU FIRST CHANCE THEY GET they should all be sacked. They are not worth giving a job to anybody looking at green power mobility scooters Save your money and BUY OFF A HONEST COMPANY

Not a overall great experience
Was told my order wasn’t in stock
Then tried to be upsold another one that’s £200 more
Told delivery wouldn’t be for over 3 weeks
Had to cancel my order
Hopefully will actually get my refund
But had to contact bank already

I am disappointed and dissatisfied,I paid 25 September for two tyre and delivery to be delivered in Grantham ,still now no tracking number ..pls I don’t understand all these

My first mobility scooter! Didn't know what to expect? Purchased a class 2 mobility scooter BH 220 from Green Power. Had a small outing as they suggest before a battery recharge. No problems yet , only had it a few days ! Overall machine size is as expected but :
1. It has no suspension, consequently a quite bumpy ride on the typical pavements but OK on a paths. May consider fitting pneumatic tyres , if able and costs ?
2. Dimensions are not right ? From rear anti tip wheels to the front nudge bar is 1080 mm and width 500 mm.
Dose not fit into the boot ( across ) as indicated in advertisements ( I have a 73 Reg Ford Puma ) , no big deal ?? but now have to drop rear seat and fit lengthways . Let's see what the future brings

Unbelievable fantastic company. I received the beast model yesterday and my God I am so impressed with the service. There is no one better in the world that provides a service and the best models that look so cool and trendy as well as good prices. Fantastic service this company will outrun everybody because it is exactly what people need when your council in rural areas do not help you with your disability amen to Greenpower.😁🙏❤️

In answer to the complaint below I have just suffered the same problem, a puncture on my Green Power Fastest Scooter and nobody will touch it except Green Power whom have given me 10 days to get it fixed much to my disappointment. However as my daughter pointed out it’s no different for a car service because everyone is busy. I love my scooter it is my independence and freedom. I have had it now 15 months with not one problem it is often admired by strangers for its looks. It’s used every day with no battery or charging problems.I also went to New Zealand in April for 5 weeks and it started immediately after charging. If I do not go far a weekly charge is all that is needed.Also it cost a third of the price of other more so called known Brands.It is a comfortable safe ride long poorer pavements and distances travelled. If I had a sports car, or an old Beetle the parts are more expensive so I guess that is the penalty for having such a great machine.
Susan Cannon
St Annes

Let's hope you don't get a puncture
Let's hope you don't get a puncture, as I did nobody will touch green power, I was forced to go back to green power, they said they would send some one out ,but it would cost me_£159 for callout a new rim and tyre and it could take up to 10 days.
Once you buy a scooter from this firm ,they charge you in telephone figures , talk about ripping off the elderly and vulnerable, this firm ticks all the boxes
Date of experience: 05 June 2024

I’m in the market to buy a mobility scooter and came across Green Power and was impressed by their marketing. I then checked out Trustpilot as I would for any major purchase and reeled back. The reviews are horrendous and I don’t need this type of grief so will end up dealing with Care Co or Veieco who get far better reviews. So it’s a big thanks to all those Green Power customers who shared their experiences and hopefully a wake up call for Green Power, who have lost a sale because of reported poor after sales service and customer care!

I purchased a flygo800 from green power in June 2023 i have only done 17 miles with the scooter I’m highly disabled after a stroke. When contacting green power they don’t want to no anything about it really. Try to trade-in but when mentioning green power suppliers body serve them as they don’t have a good reputation they told me to get the battery check AFTER 17 miles ??? THERE A JOKE AS A COMPANY

When i purchased a jh500 scooter i asked for more technical information the sales person told me he sort something out nothing come,rang up to see whats happened to this request wouldn't put me though to sales person told me there no such information,nothing wrong with the scooter, so be aware if you want any more manuals about the product they'll not want to know you, typical sales con thought he sounded ok but never trust sales all con artists.