Grantham's Arvostelua 

⭐ Grantham’s Caravans A Disappointing Experience After a Promising Start

We purchased our first caravan at Grantham’s Caravans during their summer sales event. Initially, the experience was positive we were looked after by a very pleasant salesman, and we left feeling excited about our new purchase.

Unfortunately, once our £3,000 deposit was taken, everything changed.

🚫 Car Park Damage & No Support Despite CCTV

My husband’s car was damaged in their car park. Grantham’s confirmed they had CCTV covering the area, yet they were unwilling to assist in identifying the individual responsible. This could have been dealt with by the police and our insurance, but instead we were met with complete refusal to help.

⏳ Three Weeks of Poor Communication

We were then left waiting over three weeks with little to no communication about when our caravan would be ready for collection. We knew some work was required, but no timeline was ever provided. We repeatedly asked for evidence that the required work had been completed nothing was forthcoming.

❗ Owner’s Dismissive Attitude

Eventually, we went to the premises to speak directly with the owner due to the lack of updates, evidence, and activity. Rather than addressing our concerns, he immediately offered to refund our £3,000 deposit without acknowledging any responsibility for the delays or the fact that we still had no caravan.

🗓️ Holiday Plans Lost

Because of their delays and lack of communication, we have now lost our summer holiday and our bank holiday arrangements. The six‑month guarantee they offer would have been wasted, as the caravan would be in storage over winter.

⚠️ Sales Events With Skeleton Staff

Be aware: their summer sales events appear to run with skeleton staff in the workshop, and they clearly cannot cope with the workload. The dismissive attitude we experienced was extremely disappointing.

We have taken our deposit back, but the whole experience has left us questioning whether we actually now want to purchase a caravan.

Ordered online and was given an honest assessment of the delivery time and process.
I was kept informed via phone from staff members who were very helpful and knowledgeable.
The delivery arrived as expected and the goods were in excellent condition.
Highly recommend

Excellent service had to wait a while due to heavy demand for air conditioning recently, but I was kept informed by pleasant helpful staff. The unit was delivered in perfect shape and was easily installed by myself. The instructions from Truma could have been better maybe something lost in translation. But I'm sat in my van with a coat on and praying for another heatwave. Thank you for your service.

Great service- received within a couple of days

Order went straight through. Arrived as planned. Great service

Ordered a Replacement Caravan Fridge Vent. Arrived within 1.5 days. Very quick delivery and just what I ordered. Thanks Lost Weekends Caravan

Great website easy to find what your looking for and order at a great price

Pleased with the competitive pricing on a number of CADAC products. Kept us informed when the very popular out of stock item would be in. Also liked the offers on during their recent open day. Friendly, helpful staff. Good range of accessories.

Preordered an item, as soon as they could they sent it too me, it was a lifesaver over the hot weather holidays.
Thank you guys

We have taken our caravan to the Retford branch since we bought it. The whole team are really helpful and Sheila is amazing 😊

Easy to use website & delivery great, would use again, thank you!

Fast delivery. Ordered on a Wednesday, arrived on the Thursday. Exactly as described and suitably well packaged. Will order from them again based on this first experience.

The item was sold at a very competitive price, and the delivery was quick, and it arrived in perfect condition. My only gripe is that I received a notification from FedEx that I would be having a delivery, but without any identifier to tell me that this was not a phishing email. In addition, the item was predicted to arrive by 12:20 and arrived late in the afternoon. This was a FedEx problem and nothing to do with Grantham.

We recently ordered a sink cover for our new caravan it arrived within 4 days excellent service thank you Grantham’s I will definitely order from this company again

Best price I found for Status 570 5G aerial and router, but still nearly £600 so welcomed the 12 month interest free credit.
Same day dispatch and next day delivery- Great service!!

Exactly what I was expecting thank you. And a decent delivery time considering the distance the product has had to travel. Thanks

Excellent quality, as described and arrived very quickly. Thank you

Ordered just a few days ago well packaged delivery was excellent two days from ordering to delivery excellent service

The product was in stock at a very busy time (very few suppliers had the item in stock). The price was fair and the standard delivery option was very swift. Easy to order from the website - reassuringly professional.

The deal offered online by Granthams was very competitive, and communication was good, with actual humans! My awning arrived when promised. A good buying experience.