Grantham's Arvostelua 

Company did not deliver air con unit within advertised time frame. Even more annoyingly they didnt respond to ANY of my concerned emails till after this deadline. Cost me money cancelling the fitter and ruined my holiday. ZERO communications from the day they took my money and said 'order being processed' ! AVOID AVOID AVOID
ordered and paid 4th july, still not here 20th July!!!

I recently decided to buy a set of lock & level chocks for my Motorhome and found Grantham to be able to supply me. Happily I received a small discount too. I ordered today, received email confirmation instantly and later today I had delivery confirmed for tomorrow!
I can not comment on the product but I can say I am very impressed with the ease of ordering and speed of dispatch. Many thanks!

Fast response and item as described. (DHL let down on delivery as was not delivered on the stated Friday and had to wait until Monday Afternoon)

Went to granthams at Retford today to get some repairs done they was very accommodating and very helpful. Got all repairs completed and on the road the same day. Thank you dean

The website was easy to negotiate and the ordering process was simple . My item was delivered on time as promised

Part arrived really quickly p+p a bit on the high side but still worked out cheaper than anyone else.

We’ve just purchased our first caravan from Grathams at Retford, Coachman VIP 575. The service from start to finish has been excellent. Huge thank you to Christian who has supported us at every step and to Gary for the fantastic handover including video! Also the service from their Gratham location was excellent too where we bought the awning and everything we needed to kit us out. Highly recommend - fantastic service, quality and prices!

Lots of products. My order was specifically purchasing a Brunner aircon unit for a Peugeot Boxer Van. Easy ordering online and good communication with delivery. Overall a very good online shopping experience.

Ordered a lock for my caravan door, was told it would arrive following day. Not arrived after paying £5.95 carriage. Tried to phone on 3 occasions . No answer . Poor!!!

Great communication ,product as described and correct (we would all like it cheaper ) quick delivery

Excellent service and goods delivered within the time frame advised.

Great price, easy website to navigate, and really fast delivery.
Great job all round!

Needed a specific tap at short notice, having been let down by another supplier (the wrong type had been sent). Checked online that it was available. Called to confirm I would get it the next day. Very helpful chap confirmed it would and waited for my online purchase to go through - then made sure it was actioned immediately. Arrived the next day at lunchtime.

Had a fantastic website offering so many parts for caravan or camperhome

I ordered an Isabella awning part (after an online chat re availability and what carrier they used) on Sunday 19th July 2026 and much to my amazement it was delivered on the morning of 21st July.
2026.

It was easy to find the part I needed on the website. The part arrived the next working day. Excellent service.

I enquired about the correct part I was emailed back with the correct link I purchased the component and was delivered in perfect condition. I was kept informed at every stage

Yesterday the Retford branch fitted a replacement awning light under warranty to our caravan. We had also discovered only that morning that a panel on the shower door had disengaged itself from the seal despite the caravan being parked up and unused. It was absolutely no trouble at all to Dale the workshop guy who completed both jobs. Sheila in after sales has been brilliant throughout the process, even supplied a lovely coffee while we waited.
We are very happy with the outcome and the service given with a smile!

Excellent service and communication from start to finish. Thank you

This review is a follow on from my review of 7th July 2026 regarding the return of my deposit from Granthams which was agreed by the general manager. I have enclosed a letter i sent to him via email also i posted a letter the same day first class. I have had no communiction in this respect to eitherfromhim. Today i telephoned promises to pass on messages for people to call back have not materilised. So i will be making a claim in the small claims court for the return of my deposit plus interest and compensation. Forthis i must give 14 days written notice they have had 7 days this review gives them another 7.

For the Attention
General Manager
Grantham Caravans
Grantham
Lincolnshire
NG31 7UH

Dear Mr General Manager 13th July 2026

Vehicle Sales Order 5190 Refund of My £1000.00 deposit as agreed by yourself.

To date I have not have not received my deposit as agreed by yourself despite several calls and emails to your sales people promising it will be actioned.

I expect that you have seen my comments on Trustpilot and Google reviews which I wrote in sheer frustration as nothing had happened. I also removed names of people as Grantham Caravans were not happy I had named them. There was a note at the bottom which was a request to contact me to discuss why you had not repaid me or just repay my deposit .neither has happened.

My reviews tell part of the sad story but I left out this part for which I will now enlighten you.
On Thursday 18th June 2026 we arrived at your site to collect our 2026 brand new Coachman VIP 565 the following happened which you may or may not be aware of.

When we were looking over the caravan my partner was looking for the floor carpet
which she found under the nearside rear bed. She found that the carpet was wet and there was quite a pool of water on the floor. The demonstrator stated it must be where the cleaners have not dried the floor properly when cleaning under the bed.
I then looked under the front nearside bed and found that there was a large piece of sodden cardboard.. It transpired that the caravan had only just been jet washed that morning and that the compartment outside door locker seals had not stopped the ingress of water.
Then on inspection of the outside of the caravan at high level on both sides there were small black streaks and the paintwork was greyish compared to the lower paintwork. I asked the demonstrator if the caravan had the Diamond Bright paint treatment that I had asked for had been done. He went away and came back and informed us that it had not been carried out. We were flabbergasted to say the least after waiting nearly five weeks.
The cleaner then tried to remove the stains with what I would guess was a propriety cleaner it made no difference. Then the sales manager arrived with another person and explained they were going to try and remove the stains with a mild T Cut abrasive.
This they tried and the stain came away after vigorous rubbing with a cloth and T cut and as I can rightly say a part of the paintwork. The caravan had obviously not been painted correctly to allow ingress of dirt. I pointed this out to the sales manager that it would have to be stripped and resprayed not was acceptable. We then also noticed a dent in the nearside panel at high level in the rear at the rear of the caravan.
The sales manager said that it could all be corrected and the Diamond Bright application could be applied which would mean further delays in time in getting it completed. I pointed out it would incur us extra costs in expense and time inconvenience which we were not going to agree to considering we were buying a brand new caravan which should have been prepared correctly.
I explained to the sales manager that taking all the points which I have outlined in this letter to out that the caravan was not fit for purpose and we were not prepared to accept it.
I cannot express how disappointed and frustrated that we were that after all this time and effort our dream of a new caravan was dashed.
Then as you know after your sales manager had spoken with you an agreement was made to refund my deposit and he telephoned me on Saturday 20th June 26 to confirm this
.
In this respect I waited telephone calls were made emails sent for which I had no replies. Very unsatisfactory and not good business practice.
I have tried to be amicable and keep calm during this sad episode which has affected my health somewhat with the stress and strain of it allbeing 79 years old

In conclusion I hope that you as a gentleman you will keep to your word as promised to repay my deposit. I would also like expect my deposit to be paid back by Friday 17th July 2026 if not before. I hope and trust in you that I will not have to take any further action against Grantham Caravans.

Yours Sincerely

Mr Alan L. Brown.