Granada Luxury Belek Arvostelua 

Gatver. Vies. Wat een ranzige hotel. Vieze kamers. Verstopte wc in kamer. Ranzige eten. Onervaren personeel. Al met al een zeer slecht hotel. Laat je niet misleiden door de mooie fotos mensen. Is het zeker niet waard. Ik heb spijt en zal nooit meer naar deze hotel gaan. Sterk afgeraden 👎👎👎👎👎👎👎👎hotel niet aan het strand. Je wordt vervoerd met kapotte levensgevaarlijke busjes gebracht naar het strand. Vreselijke vakantie gehad helaas. Niet doen mensen. Groet.

Do not go to Granada Belek unless you want to be discriminated against for not speaking their language/treated like garbage by staff and “guest relations”. Guest relations ignored me every time I queued when I needed to speak with them. They preferred others who walked in front of me without queuing who spoke their language and dealt with them before me. All of the guest relations staff were female and when I had been been queuing (I was first in line) with my children, my husband turned up 10 minutes after me and one of the women ran up to my husband to help him. Then she asked another staff member how long she’d be on the phone and then let my husband know it would be a few minutes. NONE of the guest relations staff even bothered to look at me/serve me or talk to me and I was there to collect my child’s medication. Absolutely ridiculous.

In the morning when I’d gone to guest relations to order the medicine I only got served eventually by demanding that they serve me when they asked the lady behind me “how can we help you”.
I interrupted and said “I’m here first and you’ve all ignored me” then she pretended to not know who was first and continued trying to serve the lady behind me who then said that I was first at which point she had to serve me.

The waiters at dinner were 90% rude and 10% very lovely. On our 3rd night at dinner the waiter decided to tell me to get up and move my children as I was not allowed to put my highchair at the end of the table as it’s blocking HIS aisle. Most, if not every, highchair in the dining hall was placed at the end of the table and we’d never had any issue at the previous meals.

I said I was not moving my family as we were not blocking the aisle. Then another large family turned up and sat at the very next table and the same waiter grabbed TWO high chairs for them and placed them where my one high chair was placed.

I spoke in English to my husband and said why is it one rule for them and another for us? The waiter clearly understood me and repeatedly asked me from across the other table if I had a problem to which I replied no as he was trying to intimidate me. The waiter spoke only Turkish from this point (and French the same as the family with 2 highchairs).

He was gas lighting me pretending he suddenly didn’t speak a word of English and couldn’t understand his words that I repeated back to him, that he told us to move. The waiter then went and got his manager to ask me if I had a problem to which I said no but he pestered me. I then told him the waiter told us to move because of the high chair. The manager then told me in a very rude way that if I had a problem I should go to guest relations. What an absolute joke.

The waiter started bringing my table drinks we didn’t ask for. He then took my half drunk sprite away without asking and replaced it with a full one. I tasted the new sprite that had been forced on me which tasted like dirt - he had contaminated my sprite with tap water which is why it tasted so bad. The next morning I had diarrhoea that ruined the 5 days left of our holiday. I knew he had poisoned me on purpose but had no one to complain to as guest relations were rude, dismissive and preferred to serve only those who spoke their language.

My husband was throwing up the day after and one of my children also got diarrhoea.

We only ate and drank food from the hotel as it was all inclusive. When I WhatsApped guest relations to say we are unwell the response I got was dismissive and more about how their food couldn’t have caused any sickness: Basically washing their hands of it.

The doctor in the hotel was joke. They blue lighted us in an ambulance as my two son’s had ear infections after refusing to give them oral antibiotics two days in a row but they charged us for consultations on both days then they surprised me with the ambulance charge despite me not asking for one and querying the charges beforehand when I was told “we will give the invoice at the hospital”. Then they made up procedures for my boys that they didn’t need (ear aspirations) and would have likely introduced more infection in their ears, then billed me €1250 for it all. I called my doctor sister in the UK who confirmed my suspicions and said all we needed were the antibiotics.

I refused to have the procedures done despite being told we must have them and demanded the oral antibiotics that they refused to give. I also refused to pay the ambulance cost (€300) as we didn’t ask for one; in fact we were practically pushed into it by the doctor at the hotel who forced us to go to her consultation room at the private hospital where they handed me the invoice.

In the end I managed to get the oral antibiotics and free hospital transport back to the hotel that everyone is entitled to. I am disgusted by the doctor and her attempt to extort money out of me.

I booked a family room with a pool view but got a wasteland/construction site instead.

We had been to this hotel 3 years ago,and although there was just a handful of British families there, we throughly loved it.
After reading reviews from a hotel we had booked for Lara beach, we decided to contact Jet2 & change to Granada Luxury as we were so Impressed last time!
We had to pay an extra £400 each per adult, costing me alone over £1,700.
3 adults & 2 children one was a free child place cost us all in total around £7,000
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On arrival we were given rooms that overlooked Wasteland a building with a rusty old drum on a roof and a road packed with young men and motor bikes, we Immediately went to reception to ask to be moved to something more suitable, and were offered the same view on the 5th floor!
The reception staff and manager were not helpful at all and one rude receptionist was extremely rude telling us he was not going to deal with us and to see out rep In the morning.
Thankfully the rep got us better rooms, but it just put a lot of stress and a downer to the holiday.
Although it is a lovely looking hotel the staff let it down 80% of them were miserable.
our cleaner was lovely.
We were surprised that there was a lot more British families this Time, which was nice
The lifeguards did seem to blow there whistle at the least little thing.
The food was not as nice as before it was very repetitive.
We left feeling somewhat dissatisfied, especially as to what we paid for the holiday.
would not go back.

I am currently on my first day here. After yesterday's arrival of thunderstorms it turned out to be pleasantly pleasing. Some staff dont know much English but you can get by. The walk from the main hotel to the kids pool is quite tiring but first day has left us much more knowledgeable as to how things work what should we do etc. Cleaners have done a top job. Front desk workers are helpful and will try to resolve matters immediately. Cant wait to enjoy the rest of our stay!!!

Currently staying at the hotel, and what an awful start already!! So disappointed with hays travel for being so misleading with this hotel, they painted it yo be an all inclusive family hotel with a fairground, water slides etc, they failed to mention these things would be closed until summer even though we payed almost 3k for this holiday!!! On top of this the hotel itself is a SCAM they charge you for almost everything, i asked for an iron (all the previous hotels we went to gave us one to use without a cost) but they said the only way to have ironed clothes was to pay house keeping to do it for me. They charge for most things tbh, considering the cost especially for the yome of year i find this crazy! The staff are snobbish and no help either. The kids club although fully functioning is too sexulised, the main worket had the shortest skirt and unfortunately whenever she bent, even slightly, her almost g-string underwear were fukky visibility, when working with small children I'd have assumed near nothing clothing and gyrating on children's songs woukd be qn obvious no no. This hotel is the classic style over substance, it looks stunning but the service and experience is atrocious.

First day checking into this disgraceful resort, we arrived at security and the security took our passport and then another security lady comes and asks for our passports again, at this point t even thr taxi driver got annoyed, we arrived at the front of the hotel and the bell boy didn't even help with our suitcases, we had to drag them all in ourselves, it then took 3hours to sort our room out, we booked and paid for a pool view room, only be given a crap side room with the view of the abandoned looking villas , checking in service was appalling, we had a rashid who checked us in , I said to him we have a booking and would like to check in, his response was "and" ? With attitude. We then went back to reception to sort our room out, only to be pushed to aside by the reception guy called ismail, who was the most vulgar receptionist ever, he served all the Turkish clients and refused to see to us, he then got cocky when I pointed out we have been waiting before the 3 other customers he served before us and Continued to give us attitude, we asked to speak to a manager which he refused to get and told us to go to guest relation without telling us where it is, we had to go find it our self, we got seen by a lady called Angelina there , who seemed like she was listening and told us to wait and she will get back to us, we waited and then went back to the desk at this point Angelina had gone and another lady was there who said they can't change our room we have to wait until tomorrow, so Angelina had no intention to get back to us , as she had finished her shift. We then said if we're not getting our room sorted we want a partial refund. She refused that and said we need to go back to reception to sort our issues. Which was the initial reason we had come to guest relations. So we were being passed around like a yoyoyoyo, and this manager called adnan would not come to see us face to face. We eventually got our room changed, again it's not a pool view room, it's a view of the waterpark. But we have had enough of our time wasted to try any more. My advice is if you are looking into this resort avoid at all cost. The service by far is the worst out of everywhere in the country try we have stayed.. we have a little child with us and they could not give a family, keeping us waiting, we missed lunch and time we have paid for .. I am extremely annoyed..

if your looking for a good resort in turkey, I would highly recommend titanic deluxe belek, or rixos premium belek, we always stay between these 2 but they were fully booked on this occasion, hence we booked this awful place and regret it , we have 5days to go as the 1st day has been wasted with the incompetent service. If we were able to get a refund we would leave at a heartbeat, we are dreading the reminder of our stay. AVOID AT ALL COST...

Granada

Ellendige vakantie!
Laten we even voorop stellen dat onze groep van 19 man, hier nooit meer terug wilt komen. Wél was het eten oprecht top én lekker. Dit zegt helaas niets over het feit dat 4 man ineens een week lang last heeft gehad van diarree…

De kamers zijn slecht. Bedden liggen niet lekker, de tweepersoonsbedden zijn klein (140cm breed). De familyroom die uit twee kamers zou moeten bestaan is vreselijk, de tweede kamer is letterlijk een HOK zonder enkele daglicht (zonder raam en/of balkon).

Personeel is heel onvriendelijk en chagrijnig, ze schelden elkaar onderling (collega’s) uit, in bijzijn van de gasten.

Als je met de kinderwagen door het hotel loopt, wordt je heel vaak afgesneden door een medewerken omdat ze “snel” langs je willen lopen. Dit doen zij zo vaak dat je vaak tegen ze aan botst. Vervolgens wordt er geïrriteerd gezucht en soms wel eens met de ogen gerold.

Je wordt minderwaardig behandeld als een ander gezin een ober fooi heeft geven.

Meerendeel van de lifeguards schijnt geen diploma te hebben. (Dit hebben meerdere lifeguards bevestigd tijdens een gesprek met ons).

Qua entertainment in de avond is het saai, elke dag is er een dansshow, weinig variatie.

Het zwembad is erg vies.

De schoonmakers/roomservice komt zonder pardon je kamer binnen.

Thanks to all the wonderful people at Granada Luxury Belek for all your help. Mr. Erdi Zorlu made our purchase so easy and took care of everything from getting our photo's taken for our residency papers to opening a bank account and even getting our mobile phones set up! They even let us stay at their beautiful, all-inclusive hotel for a week while our units were being finished, free of charge! What an outstanding organization Ouzman Bey has! We highly recommend them!

Unfortunately I didn't check reviews in here in-advance, and had to experience the same things that had happened for people before us. In short it seems like 3 star hotel.

This review as it might save you to book somewhere better suited.
After returning from the Granada recently, we as a family were disappointed by the overall holiday. First of all, Covid doesn’t exist in this hotel, not sure how they managed to perform this but they need to share their secret with the rest of the world. The hotel has very good facilities and credit to the cleaning staff as it was immaculate, however, the biggest problem is the other guests. Most of the guest were from Russia/Middle East and come with the attitude/mentality that they are better than everyone else, hence they have no idea about manners or queues. To demonstrate this shocking behaviour, many arguments and fights broke out (we seen 2 fights in 1 week) as guests from other countries stood their ground when they barge in and interrupt. Most of the staff handled this appallingly by remaining silent as if they were baffled themselves. This shouldn’t be the case as most of the staff don’t speak/understand English. Not even hand gestures, e.g. I asked for 1 pot of chocolate spread at breakfast and received 4, absolute waste of food. Within the buffet area it was far too busy, no form of queues again with people going everywhere. Many plates smashed, my 6yo even got barged over by an adult who didn’t even apologise and carried on as if nothing happened. Very difficult to get a table, when you do your food is cold as you have to wait around, difficult to get fresh cutlery and even a drink. The food is the same everyday and is very much below standard for a 5 star resort. This is the perfect case for quantity over quality. After 4 days of this we ate out every night.
As an “all inclusive” hotel, you have to pay for an awful lot. Rides, bowling, games room and all the restaurants minus the buffet required you to part with your cash.
The kids club is a farce, again with no staff members speaking or understanding English, we didn’t feel comfortable leaving our children there as if they needed something it would be difficult for them to get there message across. I am not blaming the staff for this, as my Turkish is non-existent, but the management for not acknowledging that British speaking children might want to use the facilities.
The rooms are decent with free minibars but the walls and ceiling are paper thin. My family was woken up one night at 01.30 by the room above moving furniture around for about 30mins. After trying to get reception to understand what we were complaining about they said security will be sent to investigate, nothing occurred and the noise kept on going.
Wi-fi is sketchy to say the least, we really struggled to access this in our room, its slightly better around the complex but is weak, slow and depends on your location.
The only good bar we found was the lobby/terrace bar as they actually put effort into making the drinks. However, its evident that upon tasting any cocktails that the alcohol used is extremely cheap and not very nice.
There are some positives, we met a handful of staff who were excellent and tried to accompany our needs, very politely and with a smile (Umut and Ibrahim on the entertainment team and there was a gentleman in the catering department but unfortunately we didn’t catch his name). The water slides are superb with a vast variety for all ages but the water can be extremely cold in certain pools.

Bare noget lor**** aldrig vælger jeg det hotel

this hotel is the worst hotel among the luxury hotels i we in family have tried .. the waiters did not control the drink was and can not speak english i would say 20% is good and sweet but 80% is the opposite i would rather use my money somewhere else next time .. there have been problems at the pool and at the food buffet and at the bar. there is huge discrimination between Turks and foreigners unfortunately. are you turkish are you welcome are you not are you not.

Ailemle 14 günlügüne rezervasyon yapmistik gittigimizden 4 ay önce. 7 kisiydik ve 2 oda rezerve etmistik. Mail'de odalarimizin yana yana ve ya yakin olmasini özellikle rica etmistik. Otele vardigimizda odalarimiz ayni kattaydi fakat biri otelin bir ucunda digeri öbür ucunda. Rezepsyonda Salih bey girisimisi yapmisti ve ona odalarimizin yakin olmasi söyleyince bizi susturdu sinirli bir sekilde ve mümkün olmadigini söyledi. Aile odalari ve standdart odalar yan yana veya birbirine yakin olmadigini söyledi bize. Bunu sonra otel'de görev alan degisik kisilere sorduk ve bu gercek olmadigini ögrendik. 14 gün gitmistik 3-5 günlük rezervasyon yapmamistik ve bize yardimci olmalarini beklerdik.

Üstelik ultra hersey dahil bir otel degil. Her sene degisik ultra hersey dahil otellere gidiyoruz ve bu otellerde ala cart restaurantla, lunapark ve room servis ücretsiz fakat bu otel'de hepsi ücretli.

Havuz basinda Ihsan bey havuza yakin olan sezlonglari rezerve yapiyor her sabah ve istediklerine ve parayla onlari bazi müsterilere veriyor. Cok yanlis birsey.