Granada Luxury Belek Arvostelua 

The processes were a bit slow on the pool bar side. It was faster on the lobby side. The dining hall is nice but I was really expecting the rooms to be more luxurious.

Do not go here! Very dangerous for women and children. My mother went to stay here on the 31st of October with her friend. Her trip got cut short. My mother was SA by a staff member, local authorities are dealing with this. I wrote a review on trip advisor, the hotel manager got back to me. After photographs they told me their staff member (ahmet) had been sacked, they then went on to comment that my mother did not stay here, which is lies as I’ve got proof of the stay here. The men here are absolutely vile. The male staff members intimidated both my mum and her friend. Please please be careful! My mum was speaking to a restaurant manager soon as she got home he asked her for £1000 (English money) staff are a scam, along side the manager who lets his staff away with this kind of stuff. If this saves one person from this horrific experience, I’m very happy! Please check out my review on trip advisor also. I’ve got so much proof of them lying. I’m very happy to share with everyone. Whilst my mother was there, staff were hassling a 13 year old girl. This child was terrified of all male staff here, due to being followed and grabbed. The hotel said my mother didn’t stay here but yet things were consensual? Doesn’t make sense? They’ve got themselves caught out lying by saying this. They are scams and predators. AVOID AT ALL COSTS!! (This is getting taking further)

Please don’t let the reviews put you off! We have just spent a week here and I couldn’t fault it, for an all inclusive resort the food was the best I’ve had, the rooms were cleaned daily, the fridge was filled daily. We had house keeping coming round every other day to check our rooms were up to standard and if we had any problems please tell them. The staff were very friendly and polite they would always speak and always smile at my baby. I’m unsure how this place has so many bad reviews as we thought it was great!

We have returned from this hotel on 24/08/24.

The hotel itself, the building is probably 4 star, bordering into 5 star. However, the service provided is close to 2-3 star.

1. Staff are very unfriendly. They speak to each other in Turkish rather than engage with their guests. No one once asked if we were okay, where we were from, no staff smile at you or make you feel welcome.

2. We had a poolside room - we requested a double double bed room for my sister, myself and my niece and nephew (kids). We were given one double and a single and a single seat sofa bed. Not great.

3. The cleaning of the room is below that you’d expect of a 5-star hotel.

4. The sun-beds were not of a great quality. For a 5-star hotel, you’d expect the beds to be cushioned.

5. The beach towels need to be replaced - they are old, discoloured and look dirty.

6. The bar staff need to be taught how to make cocktails - the bar staff have no idea how to make good tasting cocktail. Cheap alcohol.

7. The main food restaurant is like a cattle market at peak times and despite there being numerous tables, at peak times, it’s difficult to find a clean table to sit at. Staff do not bother to clean the tables unless you ask them. No one asks / takes drinks orders - you have to ask if you want a drink.

8. We booked through Loveholiday, paid close to £5,000 and we still had to pay extra for luggage to travel to, and return from, Turkey. All the facilities - bowling, arcade, fun fair are all available at an extra.

9. We booked three excursions with Ahmet - the holiday rep at the hotel - don’t trust what he tells you. We paid £60 for a return taxi from Land of Legends to see the Light Show - which was poor and uninteresting compared to the Magic Fountains in Barcelona. The taxi driver failed to turn up on the return trip. We were left to wait 30 mins around midnight in a parking lot with two young children. We complained to Ahmet - we still await a response despite having returned to England yesterday. Ps. Checked with reception and a return taxi from Land of Legends would have cost us a maximum of £30. Ahmet charged us £60 - disgusting!!

Would not call this hotel a 5-star, and the services - including staff unfriendliness, are the biggest all round factors affecting the star rating along with Ahmet feeding us untruths about the three excursions we booked. The excursions were good, but badly organised - we were waiting with another family for 30 mins in the boiling heat whilst the company tried to find a jeep for us - they had failed to allocate all booked (ie us) on the safari a jeep. We ended up with an old, dusty jeep which broke down.

When we spoke to Ahmet - he said he would need to speak to the company?!? But, we didn’t book through anyone else - Ahmet was quick to take our money, but when we complained on - he passed the buck to the company??!! Not sure why we didn’t pay the company if they were responsible?! Ahmet knew we were returning on 24/08/24, but still didn’t resolve any part of our complaint - disgusting, untrustworthy conduct is not befitting of any hotel / person let alone one which rates itself 5-star!!

EVERYTHING IS OVERPRICED IN THE HOTEL SHOPS - you are literally being ripped off. A snack packet of 5 Oreo cookies cost £16.

Take your own inflatable pool toys, armbands (needed for the slides) and take your own pump for the inflatables.

At the airport - we bought two 500ml bottles of Coca Cola and they cost £12.00!!!

Weather was great though.

Would go back to Turkey but not to this hotel due to the attitude of ALL the staff including the Loveholiday, holiday rep, Ahmet, and the general service provided by moody staff.

Hotel staff and security are thieves. We had been taken advantage off when we were drunk. They had brought and escorted us to our rooms where stole money directly from our handbags. Rubbish service when reported and we were told that we will
Be taken out of the hotel because of the report. This is rubbish hotel with cats all over in the restaurant. We even had sickness bug caught which we were throwing back out on airplanes when we left the sickly hotel! 4 star hotel incredibly bad reputation for there disgraceful service. First time in turkey and bunch of thieves!

Hi,

I was on holiday at this hotel with a family of 16, started off okay on day one until things started to go wrong.

Money would get stolen by cleaners, they would change cleaners and put their hands up to actually do anything about it so we lost over £150. No compensation or apology.

Staff are all rude and only help people that can speak their language. English was a language they didn’t speak or understand so we would have a to break it down for them.

Drink queue people would push in because it’s okay too and when kids are waiting for a drink they wouldn’t get served and staff would see it but ignore it.

Food wasn’t great although there was a verity of choice but the quality of food was poor.

I would recommend Delphine BE or Grand Imperial.

Finally they asked how our stay was at the end and we said you will get a negative review then she turned around and said ohhh do you really have too, we are sorry money was stollen, staff was rude, food wasn’t great, service was poor but pls don’t write a bad review.

That wouldn’t be fair on the public who pay thousands for me give them false review.

Word of advise pls lock money in suitcase and no safe or left anywhere else.

Thanks for readying this and hope it helped.

I was genuinely worried about coming here from the reviews, but we had a great time. Family of 4, 12yr old and 14 Yr old. Pools were Amazing. Water park was fantastic. Hotel was clean and pool side was always being cleaned of any rubbish etc. So much for the kids to do, we enjoyed time out in the Maldives too 🙂. Food was really nice, lots of choice, had 2 Al a carte, which were amazing! VIP bar is great and the Cocktail Wizzard bar (18 only) is just fab👌🏻. Lots of walking as the place is huge but we don't mind that anyway. Overall really pleased and we thoroughly enjoyed it!!

Just back from our second time visiting the Granada Luxury Belek. The hotel is spotlessly clean, the pool areas are cleaned regularly throughout the day and even with such a large number of guests, I was impressed by the continual clearing of cups and dishes from around the pools. The staff were very helpful, and even although some of the housekeeping staff did not speak English, they made a huge effort to understand if we needed something from them.

The food was good quality, but although there was a wide selection it was sometimes a bit repetitive. Allergen markings on the desserts would be helpful.

Only slight issue we had was the mini bar not being filled in one of our rooms, and we had to request this a couple of times which was a bit inconvenient. Otherwise, we found the staff to be helpful and they went out of their way to reunite us with some lost property.

Was worried about the child sickness reviews, didn’t believe them (thought it wouldn’t happen to me) and my child was really looking forward to going. I wasn’t going to write this review but people need to know.
Within two days of arriving, I fed my child in the lunch buffet and very soon after she complained of her tummy pain and vomited up the food I fed her. She fell asleep sweating in my lap. Loveholidays advised to take her to the doctor, I took her to the hote doctor, checked her for £135 euros. He blamed the swimming pool and tonsils, I am a medical professional since 13 years and she didn’t have tonsillitis and had not yet been to the swimming pools. At exactly the same time I entered the doctors office, a lady from Netherlands was picking up medicine for her two kids who were vomiting, as I left, a gentleman bought his kid who was holding his stomach, this is all within a few minutes. I later saw child come out of the toilets holding his stomach then telling his dad that he needed to go back in again.
The doctor remarked how it seems strange that only the European raised children are getting sick and maybe their diet was too clean throughout their upbringing and can’t handle any bugs now - literally just before that he was saying he had not seen any sickness from food poisoning (it’s because you can’t prove it without a blood test or stool test, he writes his observations only). The conclusion he writes up is not a diagnosis, it’s an observation “nausea and vomiting”. The doctor was arguing that food poisoning takes days to kick in not hours, just arguing the point .. even though I saw the food in the vomit that I had just fed her!.. basically .. you will need to put your sick child through a blood test to prove the food poisoning, otherwise it’s your word against theirs.

This was one week ago, she got better that night, but then was on and off, the Thursday and Friday she was bad again, then yesterday (Sunday) she was on the toilet from 7.30am til 10pm about 10-15 times. It’s heartbreaking to see your daughter poorly like this. Now she has slept the night only needing the toilet once.

Guest relations assured me that if I bought chicken breast from room service menu, the chefs cook it separately. So we spent approx 25 euros for chicken breast and chips, it was lovely and clean. The next day it came up very quickly, I had a bad feeling they took the food from the buffet, we opened the package and yes it was chicken thigh and chips taken from the buffet! I have photos of all of this. I told guest relations and showed them the different between the breast and the thigh (because their English isn’t the best) and he laughed and said oh sorry yes sometimes the chefs do this (as in take from the buffet instead of cooking fresh) .. so they came and took that thigh away and made us the proper chicken and chips plate again. Having to go through this was so stressful as each time you order you don’t know what you’re going to get.

80 percent of service is without a smile and can sense a huff and puff. Once I asked for Turkish tea in the patisserie and she just pointed and said “Turkish tea there” like telling me to go make it myself.

The hotel facilities were absolutely amazing, in terms of swimming pools, play areas, seating. It was probably the best even better than the known very expensive Lara strip hotels.
The reception staff were very nice and guest relations did try to help as much as possible. They wrote down on a computer system whatever you say and call the right people immediately.
But the food was such a huge issue.

Unless you want family to be hospitalised or very sick avoid this hotel!

Don't bother to try and make a complaint because the manager will hide in their office and staff won't be very helpful either.

Er is een filmpje viraal gegaan waarin je een moeder ziet die een klacht probeert te doen bij het hotel omdat haar baby in het ziekenhuis is beland door het vieze zwembadwater wat ze daar hebben. Personeel was heel onvriendelijk naar haar toe en ze heeft wel 2400 euro moeten betalen voor de behandeling van haar kind. De manager wilde ook niet met haar in gesprek.

I went here a few weeks ago with my husband and 2 children. We had a great holiday apart from my daughter being really poorly with severe sickness and diarrhea for a whole day. Originally I thought it was just a 24 hour bug so I did leave this hotel a great review at first. I have recently seen alot of shared comments on fb saying young children have been hospitalised due to sickness which has come from the water slide park. My daughter only went in this pool 1 day and the day after she had the severe sickness. I now know it was because of this pool luckily my girl is 8 so has built abit of an immune system, I have seen younger children and babies that have been hospitalised.

Unless you want family to be hospitalised or very sick avoid this hotel!

I feel very sorry for families who have paid thousands of pounds to stay here.

Never met staff so rude and careless!

Pools are filthy with animals (cats mainly) roaming around drinking out of the pools , the restaurant is like a cattle market with people picking up food and putting it back.. many people got ill and was just vomiting around the hotel without asking cleaners to disinfect!

Jet2 rep was awful and to top it off got home with a £5000 hospital bill the insurance wouldn’t cover! Traumatising

Absolutely outstanding hotel. Just stayed here with my son and wife, exceptional experience. Would highly recommend.

An absolute top class hotel. Great service, great staff, great food, wonderful bars and pools. Amazing entertainment for the kids and grown ups. Great value for money.

The main thing that sets this hotel apart is the number of staff that was always there, cleaning or just helping out. Also the swimming pool and the slides are awesome.

A Definite recommendation.

I have traveled within Turkey for almost 15 years. I have never in my life experienced worse service or hotel than this.

The food: 0p/5p
Service: 1p/5p
Food: -0p/5p
Standard room: -0p/5p (I had to wait 40 min for a technician to come and fix the room door as it sounded very loud and where my children and wife slept, could neither be opened nor closed. The technician came and solved the problem after 10 min and was working on the door when the family slept).

On top of that, we came with a couple of friends with their toddlers too, the first day we were supposed to check in around 1am at night. The guy at the reception started babbling that it is fully booked (standard room that we had booked) and there are better rooms that are bigger and have two bathrooms + small jaccuzi. First he says it's free then after he showed us the room and we got interested then out of nowhere he changes his mind and says: "it's enough if you pay 125 euros/ per family for one night and I'll fix it up for you ", when he had already said that we would get it for free at no cost. So we 4 adults and 4 tired toddlers went with him to see the rooms, then he lies to us and when we say no then all of a sudden there were available rooms?

It took us almost 1.5 hours to check in!

Disaster hotel from top to bottom. I recommend with all my heart to those with families/children to find a hotel other than this one.

There is absolutely no service minded staff, none of them are trained and none of the staff apart from the reception and 1-2 bars can speak English.

The hotel has a maximum of 3 stars, if even that, seriously.

Today:

Update to last post:

1. Problems with the toilet, since this morning no help. I have called and talked to their Guest relation desk and no cells there right away. They promise on the phone that help is on the way. From 10.00 to 18.00 we are out in the pool, that is the whole day and no one had solved the problem. I call and remind them again, they say Ok, we will send technicians right away.
- It has now been a whole day without help.

Ever since we got to this crappy hotel it's been nothing but problems.

I will continue to embarrass them until they learn to respect their guests.

You have done your part by paying and booking for the hotel. BUT they stand for Zero respect and Zero Service. They do their job properly and it's a damn Scam hotel. Pumping a ball costs 3 euros.

Absolutely fantastic hotel loads of places to eat loads of fun for the kids loads of sun loungers free it was my partners birthday when we where there they left a card a cake and some wine for him, rooms where nice we seen the moterbike show was really good also foam party was good too great all inclusive definitely recommend and we would all go again.

I would recommend this hotel anytime. They go the extra mile to ensure a great experience, with friendly staff, guest freedom, and delicious food. There are also many enjoyable activities available. However, I did have a negative experience with the reception staff.

"The hotel itself was quite nice and enjoyable for a vacation, but I had a frustrating experience with the reception service. The air conditioning in my room was a major issue. Despite calling the reception eight times and even visiting them in person, the problem persisted. They sent technicians twice, but they couldn't resolve the issue. The problem was that I couldn't adjust the A/C temperature or turn it off, leading to either unbearable heat or freezing cold when turned on. Unfortunately, this situation made me ill, and my throat suffered due to the bed's proximity to the malfunctioning A/C."

I am extremely disappointed with the service I have received I never give bad review I have been looking forward to my family holiday to this beautiful hotel. Unfortunately upon arrival I found out the agency I booked with made an error the staff were so unhelpful. I waited for 5hours to be checked in for room which I paid extra €1000 only for it to smell of urine. I have never been so disappointed in my life absolutely disgusting. What is the point of having a beautiful hotel which is unhygienic? I’m waiting for refund I would rather go to 2 stars as I know I will have an amazing service. I complained to 3 different people and I was told I’ll have be contacted via WhatsApp not face to face via WhatsApp. Its been 3 days no one has changed the room and no one has contacted me, no refund and not even a gesture of kindness absolutely zilch. Had they only known the amount of followers I have they would have not made this mistake. But I promise to make a vlog about the service they provide here so people can see with their own eyes.

Currently staying at the Granada Luxury Belek. We had some issues upon arrival with our rooms... we booked two family rooms but upon arrival the rooms we were given were on separate floors which isn't at all ideal as we have 3 young children under 10. Manager wasn't very helpful and although we eventually got rooms on the same floor they were 6 rooms apart, not ideal again as we've come on a family holiday and would have liked to have been next to each other.

Staff don't speak much English which can make communication difficult and awkward. Most of the staff seem moody with foreigners and don't smile much which is disappointing and unpleasant.

The hotel itself has lots to offer with entertainment, kids facilities, shopping, restaurants and bars. If the staff were more welcoming I would have given 5 stars.

We still have 3 more days at the Granada so let's see how we get on.