I was recently forced to look for other services due to the lack of customer service in Tech Support During a DOT audit, I needed crucial information that was pertinent to the audit. And it took fou... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I love the session and trying to understand as we move along, but she’s a bit too fast as we are moving along. I maybe wrong but it will help if we can ask questions before moving on to the next proj... Näytä lisää
Wow, I had been having some issues with miscommunications etc and Janet has been such a great help figuring out account out. She communicates clearly, concisely and as scheduled. She took the time to... Näytä lisää
Always receive five-star support from Trevor Hoyle. He is responsive and resolves our issues stemming from our recent migration to a new platform. All of the team at GPS Trackit are awesome to work... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
ABOUT ZONAR Zonar — now combined with GPS Trackit is an award-winning leader in fleet, asset, and video telematics, delivering measurable ROI to 12,000+ fleets across North America and Latin America. In December 2024, Zonar joined forces with GPS Trackit to unite Zonar’s safety, compliance, and pupil-transportation strengths with GPS Trackit’s modern, customer-first platform. In 2025, the combined team introduced Zonar Ignition™, a new cloud platform for real-time fleet operations. The company is based in Seattle, WA, and its family of brands includes TSO Mobile and InTouch GPS, extending reach throughout Latin America. Recent recognition includes a Gold Stevie® (2024) Company of the Year—Transportation, Business Intelligence Group (2024) Product Award for Z Pass®, Best in Biz (2024) Silver—Most Customer-Friendly Company (Large), and Puget Sound Business Journal Best Places to Work in Washington (2024). GPS Trackit has also earned Gartner Digital Markets badges, including Software Advice Front Runners (2025) and a Capterra Shortlist (2025) placement for Fleet Management.
Yhteystiedot
1080 Holcomb Bridge Rd, Bldg 200, Suite 350, 30076, Roswell, Yhdysvallat
- (866) 320-5810
- emontes@gpstrackit.com
- gpstrackit.com
4,1
Hyvä
264 arvostelua
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good clear outline of system basics.
26. elokuuta 2025
Vastaus yritykseltä Zonar
Thank you for the 5* review. Once you get the hang of the basics, definitely check out the advanced options to get the most out of the system. We can do a lot to help you and your company reduce wear and tear, manage driver behavior, safeguard your assets and more.
Thanks!
Zonar Customer Experience Team
Vastaus yritykseltä Zonar
Thanks for the great review!
Had little to do with using the…
Had little to do with using the functions of the program that are germane to our business.
12. elokuuta 2025
Vastaus yritykseltä Zonar
Hi Rob, would love to know more about what would benefit your business that didn't hit the mark. We continuously enhance and develop based on our customers' needs. Please feel free to give us a call and provide more information about what would be meaningful for your business.
Thanks,
GPST Support Team
Andrew is attentive and prompt in…
Andrew is attentive and prompt in responses, he will get answers fast and his communication is great.
31. heinäkuuta 2025
Oma-aloitteinen arvostelu
We had a very frustrating experience…
We had a very frustrating experience with GPS Trackit. Their customer service is awful—our account manager never returned calls, and communication was nearly impossible. Even after we cancelled our service, they continued to charge us, and we’re still trying to get a final invoice.
This level of service is unacceptable, especially for a company managing critical fleet operations. I do not recommend GPS Trackit to anyone looking for reliable fleet tracking or customer support.
14. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zonar
We take all reviews very seriously and carefully examine the account history to ensure we have done everything possible to deliver a great customer experience. After reviewing the interactions on this account, we found that the customer has been loyal to GPS Trackit since 2019 and had only one reported issue in 2025 before their cancellation request. The challenges the customer faced with support during the cancellation process are a valid reason for their critical feedback. We apologize for the difficulties encountered and have taken appropriate internal steps to ensure a smoother cancellation experience in the future. The customer was also provided a credit to address the delay in their cancellation.
Very clear on instructions and good…
Very clear on instructions and good advice as details were gone over.
16. heinäkuuta 2025
Absolutely the worst customer service…
Absolutely the worst customer service in the industry. I kinda like some of the features that they had but their customer service was so bad and the employees would lie to you!! Terrible company Stay away! Customer service is everything with GPS
1. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zonar
We take all customer feedback very seriously and have thoroughly reviewed the account history to confirm our efforts to provide an excellent experience. Our records show that the customer has been a loyal user of GPS Trackit since 2023 and had no reported issues during 2025 prior to requesting cancellation. We acknowledge that the difficulties encountered with support during the cancellation process are a valid reason for the customer’s critical review. We sincerely apologize for the inconvenience caused and have implemented internal measures to improve the cancellation experience. Additionally, the customer was issued a credit to compensate for the delay in their cancellation.
Lost $1000. Absolutely Horrible Customer Service
Absolutely Horrible Customer Service. I had issues with my asset tracker starter relay. It gets stuck on disable & I can't turn on my machine for hours. It happened multiple times & the latest time it did not turn on all day. They claim the issue is with installation.
They have 3rd party "certified installers" so I have to pay for a 3rd party tech to check the asset. The first time the tech said it was good, but we continued with the same issue a few weeks later. They don't care if the tech said installation was good they insist they're Trackers are not the problem.
Then Again, GPS trackit told me that installation is still the problem. The most recent time I had to rent equipment out because I could not turn on my equipment. I'm going to lose over a $1000 because of the rental & paying a 3rd party technician AGAIN.
0/10 I don't recommend. GPS Trackers will leave you stranded & they take no accountability & don't work with you at all. They don't guarantee the work of the 3rd party installer. You are on your own. Take your business elsewhere where they guarantee the tracker. Also, you have a 60-day cancelation clause. You still have to pay for the service. Your money is lost, but please find another service or they will cost you more
15. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zonar
We’re sorry for the experience this customer had, and we’ve worked directly with them to resolve the issue. We recognize the failure with the starter disable feature and, to help make things right, we waived both the termination fee and the 60-day cancellation policy. Thank you for your feedback—it helps us improve our service.
Person was very professional and…
Person was very professional and patient with our questions
11. kesäkuuta 2025
I would give them 0 stars
I would give them 0 stars. Liars. They charged me after cancellation and promised not to charge no more. And guess what!? They continue charging even after all promises. This is unbelievable!!!!!
11. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zonar
We’re sorry to hear about your experience. We identified that an internal error in how your cancellation was processed resulted in an additional month being billed. We promptly reversed the charge, and the issue has been resolved.
We sincerely regret that this occurred and have taken steps to ensure it doesn't happen again. We attempted to follow up with you to confirm, but were unable to reach you.
If you have any further concerns, we’d be happy to assist.
Thank you,
GPST Billing Team
DO NOT BUY THIS TRACKING…
DO NOT BUY THIS TRACKING DEVICE/SERVICE. I feel completely used and abused from this company. Oh, and you go have to love the 60-day cancellation wait time. A bunch of promises of changes with nothing done. Do yourself a costly favor and stay away. Please learn from my experience and save yourself hassle, time and money
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zonar
Hi Brian Ritchie, We’ve attempted to contact you regarding your review and cancellation request. You signed up with us in April 2024, and up until your recent request, we had not received any concerns or complaints about your experience with our products or services.
As part of our commitment to customer satisfaction, we offer a 90-day satisfaction period at the beginning of every service to allow customers ample time to evaluate our offerings. Our 60-day cancellation policy, which applies after this initial period, is clearly outlined in our terms and conditions and is intended to ensure transparency and fairness.
We value all feedback and would be happy to speak with you directly if you’d like to discuss your concerns further.
Thanks,
GPST Support
Speaker was very professional and…
Speaker was very professional and knowledgeable and answered my questions.
28. toukokuuta 2025
ETA + Route Functionality
Was able to schedule a 1-1 with Savannah who was very helpful in answering all my questions that weren't covered in the webinar
28. toukokuuta 2025
Outstanding Support & Reliable System
We’ve been using GPS Trackit extensively for our fleet, and it’s been an incredible asset to our operations. The platform is easy to use and performs reliably, with just the occasional need for a quick refresh.
What truly stands out, though, is the customer support—especially from Julie. She has been absolutely amazing: incredibly responsive, always following up, and genuinely dedicated to making sure everything runs smoothly for us. Her level of service has made the onboarding and management experience seamless.
We highly recommend GPS Trackit for any business, especially those in fleet-based services.
24. toukokuuta 2025
Oma-aloitteinen arvostelu
This initial training session was too…
This initial training session was too basic, didn't include enough info about using cameras, and trainers answer was to schedule Another, training session.
Another! ..because this one was too basic
6. toukokuuta 2025
They will continue charging your…
They will continue charging your account 60 days after u cancel your account , it's a real scam the way they do this. I tell them that I won't be using there service because my truck broke down and still make me pay for something Im not going to used. Becarefull with this company
27. huhtikuuta 2025
Oma-aloitteinen arvostelu
Savannah is very thorough and confirms…
Savannah is very thorough and confirms after each topic if there are any questions. I appreciate that she shows examples and at the end ask if we have any questions even if it is not on the topic she has shown us.
24. huhtikuuta 2025
Great plan and support and live classes…
Great plan and support and live classes are cool
11. huhtikuuta 2025
Simple and fast!
Simple and fast ways to improve the way we are using the app to get better results. Thank you Savannah!
10. huhtikuuta 2025
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