Everybody else in the chain , INCLUDING your client. had agreed upon a date to work towards 14th of the month. Nobody at Gordon Brown replied to client/agent/anybody else involved . No effort from t... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
From start to finish Kate has been brilliant. Solicitors usually get a bad right up when moving house etc but not in this case. Communication was brilliant and I always got an email on the same t... Näytä lisää
Yritys on vastannut
My estate agent pointed me in the direction of Gordon Brown to help assist with the sale of my first home. I was very lucky and had Kate Bell handling my case. We had a very short timeline to work wit... Näytä lisää
Yritys on vastannut
We couldn’t have asked for a better solicitor than Kate. She was brilliant throughout our house sale, always quick to respond, proactive, and completely on top of everything. We ran into a few issu... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Our friendly approachable team of property solicitors, conveyancers and paralegals understand how stressful buying and selling property can be. Buying and selling a property is not always straightforward and due to a range of factors can take time. The legal process can often be difficult, but our team are here to assist you throughout the process. Alongside our case handlers, we have a dedicated Conveyancing Assistants team who can answer your queries on the telephone and provide you with up-to-date information as the transaction progresses. We have a team of newbuild property specialists who understand builders timescales, will communicate with your builder and will explain all plans and documentation in plain English. If you are looking to take your first step on the property ladder, or open the door to a new chapter, we are always on hand to answer any questions or concerns you may have. We are here to make moving as simple as possible, whether you are moving out, moving on or, moving up the property ladder. Our team is based in Moongate House, Team Valley, Gateshead. We are regulated by the Council for Licenced Conveyancers and will put you at ease by providing you with excellent support every step of the way.
Conveyancing Quote
Get Your Free Conveyancing Quote Today
Visit our website www.gordonbrownlaw.co.uk
Yhteystiedot
Moongate House, Fifth Ave. Business Park, Team Valley, NE11 0HF, Gateshead, Yhdistynyt kuningaskunta
- 0191 388 1778
- website@gordonbrownlaw.co.uk
- gordonbrownlaw.co.uk
Gordon Brown Law
4,4
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Appalling
Appalling. The sole reason for all delays in our chain.
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gordon Brown Law
As you are not a client of the firm, please can you remove your review from our platform.
Please feel free to contact us directly on web@gordonbrownlaw.co.uk so we can address the issue.
Incredible service
We received the most amazing and efficient service from Sara. She was incredibly helpful and patient we couldn’t have done it without her. An absolute credit to the company!
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Incredibly quick and efficient work by…
Incredibly quick and efficient work by Sara, who helped us through every step of the process.
Me and my partner are extremely thankful.
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Kate and her team were brilliant
Kate and her team were brilliant, very responsive to my many questions and queries. I would not hesitate to use them again.
12. toukokuuta 2026
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Our conveyancer Megan Belton was…
Our conveyancer Megan Belton was superb. Always responsive and helpful. Did a great job and would highly recommend.
15. toukokuuta 2026
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Mehreen was my solicitor and she was…
Mehreen was my solicitor and she was absolutely amazing throughout the whole process. She explained everything to me clearly and I cannot fault my experience whatsoever, especially being a 20 year old first time buyer! The reception staff are all lovely and are always so positive no matter what.
I would totally recommend!
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Poor service, lack of urgency, and unacceptable organisation
I had an extremely frustrating experience with this solicitor during the sale of my property. From start to finish, the communication was consistently poor. I was regularly left chasing for updates, and it became very clear that nothing moved forward unless I followed it up myself. There was no sense of proactivity or ownership of the process at all.
The overall lack of urgency was incredibly disappointing. At no point did it feel like they were making any real effort to progress the sale efficiently. For something as important and time-sensitive as a property transaction, this level of disengagement is simply not acceptable.
The most alarming part of the experience came on completion day. At around 3pm, I was contacted and asked where I wanted the sale funds to be transferred which issomething that should have been confirmed well in advance. This level of disorganisation is shocking and nearly caused my onward purchase to fall through, putting me under completely unnecessary stress at the last minute.
Overall, the service was reactive, disorganised, and far below the standard I expected. I would strongly advise others to think twice before using this firm if you value clear communication, professionalism, and a properly managed conveyancing process.
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gordon Brown Law
Thank you for your feedback.
We’re sorry to hear that your experience didn’t meet expectations. We take all concerns seriously and would appreciate the opportunity to learn more and make things right. Please feel free to contact us directly on web@gordonbrownlaw.co.uk so we can address the issue and improve moving forward.
Exceptional service
Exceptional service. Sara was amazingly efficient and responsive all the way through. Rang me to keep me updated as she was aware I was stressed. Can't recommend enough. I will be using them again in the future.
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Brilliant
We dealt with one person throughout ( Rachel) who was efficient,helpful and brilliant. All went through smoothly with great customer service; she always replied really quickly and was capable, polite and great to deal with. Also a very reasonable price.
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Emily Kiln who dealt with our sale and…
Emily Kiln who dealt with our sale and purchase was so good she kept us informed all throughout the process and responded to our calls straight away if we needed to talk absolutely nothing was a problem we would recommend her to everyone selling or buying
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Emily Knill was amazing during the…
Emily Knill was amazing during the process of buying and selling my houses. She was efficient, patient and so supportive. Couldn’t have asked for a better solicitor.
I used Gordon Brown with my first purchase a couple years back and they didn’t disappoint then either. Fantastic people and I will always use them going forward.
Thank you
Jasmin
9. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Same point of contact throughout the…
Same point of contact throughout the process, always prompt and timely responses, good signposting. Didn’t feel like I had to worry about missing anything that’s needed attention. Highly professional. Thank you!
29. huhtikuuta 2026
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Shafa is a saviour!
Shafa has been superb throughout the process of selling our property. She's been incredibly supportive and communicative when our purchase fell through and we pivoted to sale only.
Cannot recommend her highly enough! We are now using her for our new purchase!
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
terrible 7 months with no contact
terrible 7 months with no contact and then they just reply as if you had emailed them yesterday , i eventually had to sort this out myself , Daniel hall their team leader didn't reply to multiple emails from September 2025 then replied today .thank god my issue wasn't urgent !
Update
They never asked for a fee which they have put on the reply ! Which means it was your fault admit you were terrible and not capable instead of trying to blame your clients after emailing them 7 months later and after saying they could never get through to the estate agents office i managed to do it in 10 minutes , amazing ! as i said find a better solicitor
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gordon Brown Law
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Having reviewed the matter, our records indicate that your file was placed on hold as we had not received the required fee to obtain the quotation from Shenstone, and we were therefore unable to proceed. In addition, the property had not yet been registered into your name, which was also necessary before we could move forward. We did communicate at the time that the matter would remain on hold until both of these points were resolved.
As we did not receive confirmation that the registration had been completed or that the fee had been paid, the file remained in a suspended state. When contact was re-established recently, you advised that these matters had since been resolved directly, and as a result, we confirmed that the file would be closed. However, it is important to note that the delay in progressing the matter was not due to inaction on our part, but because the required steps to allow us to proceed had not been completed.
Conveyancing the easy way.....
Selling and buying property is a stressful business at anytime, but the team at Gordon Brown Law could not make it any easier. Professional, knowledgeable and incredibly helpful for those of us who struggle a bit sometimes with the IT. Everything happened exactly as they described, all on time. I would recommend Gordon Brown Law for your conveyancing.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Sara Thompson has been very helpful in…
Sara Thompson has been very helpful in the whole process. She has been replying to my emails with concerns and questions the whole time and very quickly. Thank you very much for your help. You made the process very smoothly and easy for us.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
First time buyer- excellent service
Rian Ali was outstanding from the moment I started this process of buying my first home. She was always communicating with me about every step that she was taking and how long it would take for each bit that she was doing. She explained everything clearly and always answered my questions when I did not understand certain things. She worked so hard to get the completion date I needed due to the renter acts coming in. This whole process was completed in 8 weeks and I cannot thank her enough for doing it this quick. Thank you so much Rian for all your hard work and support.
I would happily recommend her to anyone using Gordon Brown Law.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Generally
Generally, it went well, although there were some inadequate guidelines such as how much information should I send at one point and a lag on some of the email correspondence, although it did become more frequent.
24. maaliskuuta 2026
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Our first home
Alex helped us achieve our first home. He was patient, answered all our questions ! Alex and his team were a delight! Would definitely recommend.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Louis Reed is the best!
Louis Reed is the best!
He upheld the values of Gordon Brown throughout the entire process.
We couldn’t have asked for a better conveyancer.
I highly recommend Gordon Brown. I highly recommend Louis Reed.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gordon Brown Law
Thank you so much for your kind words!
We’re thrilled to hear you had a positive experience and truly appreciate you taking the time to share it. Your feedback means a lot to us and motivates the team to keep delivering great service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
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