American customers should be careful…
American customers should be very careful with that business: Goodmoodprints do not follow normal business practices. They do not want to cancel your order even if you have a good reason to cancel it. Customer service made a reference to their policy that I'm allowed to do it only in a first hour after I ordered! It seems very ridiculous, especially if you know that item wasn't shipped yet and you first required explanations from customer service (in my case I didn't understand that they listed frame size in cm, not in inches).
Vastaus yritykseltä GoodMood Prints
Hi, thank you for your feedback, we're sorry to hear you had a frustrating experience.
As a made-to-order business, every piece is custom produced the moment an order is placed, which is why we do have a one-hour cancellation window. This is clearly outlined both on our checkout page before purchase and in the order confirmation email sent immediately after ordering - we want to make sure customers are always aware of this before and after they buy.
Regarding sizing, our site automatically displays measurements in inches for customers browsing from the US, so we'd love to understand more about the confusion here as this isn't something we've had flagged before.
We always want to do right by our customers and are sorry if the experience felt unclear. Please do reach out to us directly at hello@goodmoodprints.io and we'll do our best to help.