They have such an incredible wide variety of prints, colors, designs so that was amazing. Was a bit sticker shocked by the prices on larger prints, even more so when our largest print came with black... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The print is amazing, even better than expected. But what made the experience a great one was the help I received from Drool when UPS messed up. It gave me the confidence that things would turn out... Näytä lisää
Yritys on vastannut
While one vendor had issues and one of my deliveries didn’t arrive, the team at Drool were so quick and helpful to communicate and fix the situation. They stayed in touch throughout the whole process... Näytä lisää
Yritys on vastannut
Now I’m just getting annoyed. I paid for framing on both my purchase and you framed one. This is the second review I’m submitting, following these harassing emails. Your product is mid quality, your... Näytä lisää
Yritys on vastannut
4,1
Hyvä
1 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
7 WEEKS STILL NO GOODS RECEIVED
Haven’t received a thing (now 3 orders) in 7 weeks! $380 and nothing. Over 60 emails and counting, no way of contact by phone, no responses for days, nobody but 1 girl no way to speak to anyone. A set of complete lies ‘it’s lost, we’re sending express, it’s shipped but we can’t track it’ it changes each email the excuse. Never even got past label created. It’s an utter disgrace how I’ve been treated! They lie and say it’s the war, but DHL delivers in 3 days, Fedx 5 and they told me ‘we checked they can’t’ utter lies. They’ve offered no waiver of shipping fee even! Or a discount absolutely nothing! I just want my prints!!!
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Ruth,
Thank you for reaching out, and I’m very sorry for the frustration and inconvenience you’ve experienced.
I’ve checked your current open tickets, and I can confirm that your case is actively being handled by one of my colleagues. As part of the ongoing investigation, our warehouse and shipping team have already reached out to the courier to trace your orders and determine what has happened.
Given your delivery location, we are also coordinating with our international shipping partners, as we’ve encountered complications once shipments reach the destination country. Please rest assured that we are actively working on this and exploring all possible solutions to resolve the issue and ensure you receive your prints.
We truly understand how upsetting this situation has been, and we appreciate your patience while we work to get this sorted for you as quickly as possible.
The DROOL Team
The whole thing
The whole thing, second time i order from you ! The prints are real high quality and your service too! Now my condo looks dope!
Much love🫶
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi François,
Thank you so much for your amazing feedback! We’re really happy to hear that you’re loving the prints and that this is your second order with us; that truly means a lot.
It’s great to know the quality and service have helped bring your space to life. We really appreciate your continued support and look forward to helping you with your next piece!
The DROOL Team
Vastaus yritykseltä drool-art.com
Hi Quintin,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the quality and our service. Your support means a lot to us, and we hope to serve you again soon!
The DROOL Team
Love my print
Really cool selection with plenty of artworks from real artists. Will definitely be buying again at some point.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Gabriel,
Thank you so much for your kind feedback!
We’re really glad to hear you enjoyed our selection and appreciated the range of artworks from real artists. It means a lot to know you’re considering coming back again, and we look forward to helping you find your next piece in the future!
The DROOL Team
Amazing and helpful company
The print is amazing, even better than expected.
But what made the experience a great one was the help I received from Drool when UPS messed up. It gave me the confidence that things would turn out fine.
We will surely buy another peace from Drool.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Joris,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your print and that it exceeded your expectations.
We’re especially glad our team was able to support you when the courier issue came up. Making sure everything gets resolved smoothly for you is exactly what we aim for. It means a lot to know this gave you confidence in the process.
We truly appreciate your support and look forward to helping you with your next piece soon!
The DROOL Team
poor framing quality and extremely long delivery time
The framing quality didn't live up to my expectations. The delivery took very long, and I received the Art extremely late.
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Arshia,
Thank you for sharing your feedback, and we’re truly sorry to hear that your experience didn’t meet your expectations.
We apologize that the framing quality was not as expected and that your order arrived much later than it should have. We understand how disappointing this must be, especially when you were looking forward to receiving your artwork.
One of our support team members will be reaching out to you shortly to look into this further and help resolve the issue for you as quickly as possible.
We really appreciate you bringing this to our attention and allowing us to make things right.
The DROOL Team
Wide Variety but expensive
They have such an incredible wide variety of prints, colors, designs so that was amazing. Was a bit sticker shocked by the prices on larger prints, even more so when our largest print came with black spots across the design that I don’t believe were intentional or apart of the design 🥲
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Jenny,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about your experience with your order.
We’re glad you enjoyed the wide variety of prints and designs we offer, but we completely understand your disappointment regarding the pricing and, more importantly, the issue with the black spots on your larger print. This is not the standard we aim to deliver, and we sincerely apologize for the quality concern you’ve encountered.
We would really like the opportunity to look into this further and make things right for you. Our support will reach out to you via a separate email to find a suitable resolution for you.
We appreciate your honest feedback, it genuinely helps us improve.
The DROOL Team
Beautiful art + packaged safely
The art is beautiful. Everything was packaged very nicely, my prints with frames were well protected.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Aria,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’re happy with the artwork and that everything arrived safely. We take great care in packaging to ensure prints and frames are well protected during transit, so it’s wonderful to know this met your expectations.
We truly appreciate your support and hope you enjoy your pieces for years to come!
The DROOL Team
Love my purchase
Great print quality and overall pleasant experience with this company
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Felix,
Thank you so much for your kind words!
We’re delighted to hear that you’re happy with the print quality and that you had a pleasant experience with us overall. Your feedback means a lot to our team, and we truly appreciate your support. We hope to serve you again soon!
The DROOL Team
Very good quality !
I'm impressed by the quality of the print !!
I'm very satisfied and this colorful "Bull of Heaven" by Kwonny will be hung on the wall of my studio so that I can enjoy it every day.
Thank you 🙂
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Emily,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’re impressed with the quality of your print and that you’re so happy with it. It’s amazing to know that “Bull of Heaven” by Kwonny will have a place in your studio, what a fantastic way to enjoy it every day.
We truly appreciate your support and hope it brings you joy for a long time to come!
The DROOL Team
My entire order was not delivered
My entire order was not delivered. It took many proactive emails from my side to learn that the courier service had lost half of my order. I am still awaiting communication. This was my first time with Drool buying online art, not sure I will be able to trust them in future.
Overall they need to be more proactive and transparent.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Kshitiz,
Thank you for your feedback, and we’re truly sorry for the experience you’ve had with your order.
We completely understand your frustration, especially as this was your first time ordering from us. As per our latest checks, one of our colleagues is already actively working on your case with the courier, and at this stage, it has been confirmed that part of your package is unfortunately lost.
We sincerely apologize for the lack of clarity and communication you experienced along the way. This is not the standard we aim to provide.
Please kindly reply to the latest email we sent you today so we can proceed with arranging a replacement for the missing items as quickly as possible. We appreciate your patience and the opportunity to make this right.
The DROOL Team
The company said it was free shipping
The company said it was free shipping, then I was hit with a surprise customs charge of $47.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Graham,
Thank you for your feedback, and we’re really sorry for the inconvenience caused by the unexpected customs charge.
As much as we offer free shipping, please note that customs fees and import duties are unfortunately determined by your local authorities and are beyond our control. These charges may be applied by your country when goods are imported internationally, in line with standard procedures.
That said, we absolutely want to help make this right for you. Could you please share your order number or the email address used for your purchase with us at hello@drool-art.com
so our team can look into this for you as quickly as possible?
The DROOL Team
A2 picture frame
I bought a picture frame from Drool. Great quality, exactly what I was after. Will order more frames from them again
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Ben,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re happy with the quality of your frame and that it was exactly what you were looking for. It’s great to know you’re considering ordering more, and we truly appreciate your support.
We look forward to serving you again soon!
The DROOL Team
Excellent experience
Excellent experience! I love the print, I should have bought a larger one which I will do. Careful packaging and great communication.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Karin,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had an excellent experience and that you love your print. It’s great to know the packaging and communication met your expectations as well.
We’d be more than happy to help you with a larger size next time—just let us know whenever you’re ready, and we’ll be glad to assist you!
The DROOL Team
Now I’m just getting annoyed
Now I’m just getting annoyed. I paid for framing on both my purchase and you framed one. This is the second review I’m submitting, following these harassing emails. Your product is mid quality, your QC nonexistent, and your CRM completely misaligned with your sales.
Reading my posted review and it’s tagged ‘unprompted’ - do better. Part of your problem is that you prompt too much. This review was prompted and made in click through from your spam.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Keith,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We sincerely apologize for the mistake with your framing order and for the frustration this has caused, as well as any inconvenience from our follow-up communications. This is not the standard we aim to deliver, and we understand how disappointing this must feel.
Our support team has already reached out to you regarding this issue, and we’re currently awaiting your response so we can resolve it properly for you. Please feel free to reply directly to that email at your convenience, and we’ll make it our priority to make things right.
The DROOL Team
The prints really do look amazing in…
The prints really do look amazing in person.
Shipping was fast, and they have often deals or free prints.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Lucy,
Thank you so much for your lovely feedback!
We’re thrilled to hear that the prints look amazing in person and that you’re happy with the quality. It’s also great to know you were pleased with the fast shipping and enjoyed our offers and free prints.
We truly appreciate your support and hope to serve you again soon!
The DROOL Team
Good quality + packaging in good state
Good quality + packaging in good state. But time of delivery was long the day of the delivery
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Jaadhes,
Thank you for sharing your feedback!
We’re glad to hear that you were happy with the quality of your order and that it arrived in good condition. We’re sorry that the delivery took longer than expected on the day it arrived, and we appreciate your patience.
Your input helps us continue to improve our service, and we hope to provide an even smoother experience next time!
The DROOL Team
Products were never delivered
Products were delivered in Australia. I live in the Netherlands. Literally the other side of the world. Never got my order delivered.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Mike,
We sincerely apologize for the inconvenience regarding your order.
I understand that your products were delivered in Australia, while you reside in the Netherlands, and that you have not received your order. I can assure you that my colleague is actively working with you to investigate and resolve this issue as quickly as possible.
We appreciate your patience and understanding while we coordinate with the relevant teams and the shipping carrier to determine what went wrong and arrange the appropriate solution.
We will keep you updated with any developments and ensure that this matter is resolved to your satisfaction.
Thank you again for bringing this to our attention.
The DROOL Team
Great product and speedy delivery.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Lauren,
Thank you for your kind feedback! We’re so glad to hear that you’re happy with the product and that it arrived quickly. Providing great quality and speedy delivery is exactly what we strive for, so it means a lot to know we met your expectations.
We truly appreciate your support and hope to serve you again soon!
The DROOL Team
Compelling art backed by excellent customer service
Ordered a number of art pieces and the biggest one came damaged while in transit. The teams response time was immediate once I reached out to them. They went above and beyond to make things right. New piece is on the way already. Highly recommend!
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä drool-art.com
Hi Ivan,
Thank you so much for your thoughtful feedback! We’re truly sorry to hear that one of your art pieces arrived damaged, but we’re glad our team was able to respond quickly and make things right for you. Ensuring our customers feel supported—especially when things don’t go as planned—is very important to us.
We’re delighted that your replacement is already on the way, and we really appreciate your recommendation. Thank you for your trust and support!
The DROOL Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.