LoadUp Junk Removal Arvostelua 1 523

LoadUp was so easy & convenient with plenty of availability! The communication was top-notch & the guys were great…careful, quick & friendly. Will certainly use again in the future and highly recommend to anyone in need of junk removal!
On a side note…they do try to take your things to the Salvation Army, that’s a bonus in my book!

They were upfront with their pricing, my loader arrived on time, was friendly & did a great job!

Very good at the job and friendly thank you so much for your service

The service I received was excellent. Their prices are incredible and their service as well. Miguel and his helper arrived on time and quickly removed two couches I had. I will be using this company going forward!!!

Excellent service! Easy scheduling, perfect timing, and professional, courteous, and capable move. We’d recommend them without hesitation!

I had one of the worst customer experiences of my life with this service. I booked a junk pickup a week in advance for a 1:00 PM – 4:00 PM window. I sat at home for six hours, and they never once called to tell me they were short on loaders.
I eventually had to text them to get an update, only to be told they couldn't find anyone to pick up the load. To make matters worse, a customer service agent told me they couldn't even process my refund until after 8:00 PM because they wanted to "keep looking"—despite it being clear no one was coming.
The Dealbreaker:
They explained that they operate like "DoorDash" by looking for local junk removers on the fly. Because they are just a middleman, they have no actual control over their staff. They even admitted that if I rescheduled, they still couldn't guarantee anyone would show up.
Summary:
• Total lack of communication.
• Six hours of my time wasted.
• Zero accountability for their "gig-style" business model.
If you want a company that actually shows up when they say they will, look elsewhere. Avoid this service at all costs.

Loadup "compliance cancelled my account May 2025. The customer did not respond to the messages I sent through the app. The customer intern communicated with Loadup who determined I violated their rules. For not providing service to said customer. I had received 31 five star reviews before this. I did about 35 loads total while on their platform.
There is no corporate contact according to Niko March 29, 2026. I need the 2025 1099 NEC from loadup. For the contracts my company completed. I'm getting no follow up from compliance@ goloadup.
emails, FB messenger or texts communications.

Great customer service! They were on time and quick. Excellent price for the service.

If I could give a negative number, I would.
Collects money up front— has no way to get the job done. Then Charges 50% if you won’t continue to reschedule or agree to unreasonable extensions.

misunderstanding on pieces to be removed
booked at 7am tried to cancel at 8am on the same day but still got charged 20%
not happy at all

I booked a small job (mattress/box spring) for morning pickup. The house was an hour away from my current residence. The arrival window was 8am to noon. I arrived at 8am and waited for their call. I received a text at 10am informing me that they would not be able to pick up in the am. After some back and forth, they told me to leave the mattress and box spring in the driveway (I couldn’t stay all day). At 5pm they said they would not be picking them up and offered to reschedule for a different day. This was not an option. I would not recommend these guys. Flaky.

The personnel were very professional. I will definitely be using LoadUp service again.

The gentlemen who came were professional and polite and did a fantastic job!

Guys we’re on time, efficient and very friendly

Najee showed up on time. He was very
professional & pleasant. He had everything loaded in less than an hour. I would definitely use Load Up again. The process from start to finish was easy.

They came moved furniture quickly and the price was very reasonable and was able to make payments because moving is very expensive the movers we kind and pleasant !!!!

Very friendly and very efficient. Adrian was great. I would definitely recommend this service to friends.

It was a very complex assembly, and I salute him for being able to do it.

I scheduled a mattress pickup through LoadUp for $114. The service window was 8am to 8pm, which is already a massive window, but I agreed to it. I rearranged my entire day to be available.
By 4pm I still hadn't heard anything, so I called. They assured me a crew would call 30 minutes before arrival. No big deal, I thought.
Then at almost 6pm, I get a text saying they "encountered an unforeseen scenario" and may not be able to complete the service. No crew available. I had been waiting for nearly 10 hours at that point with a mattress sitting in my kitchen and guests arriving the next morning.
When I asked for a refund, they told me their terms only allow a 50% refund if the order is canceled "this early." Let me be clear: they failed to show up, not me. They then said if no crew was found by 8pm, I'd get a full refund. I agreed and asked them to let me know either way.
At 7:45pm, with still no update, I had to reach out again. Only then did they confirm the order was canceled and that they'd process a full refund.
The entire experience was unacceptable. A 12-hour service window they couldn't even honor, zero proactive communication, and an initial attempt to charge me 50% for a service they never performed. Save yourself the headache and use someone else.