Gold Medal Travel Group Arvostelua 368

Michael in the Pure Luxury department at Gold Medal was very helpful with getting the holiday confirmed for me. Would always email me back when I had a question.

Always a great experience when using Goldmedal. Have used them for years and get great service. The team are fabulous, I deal with Joe Bradley in the Pure Luxury team a lot and he is always so quick and responsive, but all team members are great!

Peter Soneya from Pure lux helped me out getting a high value Florida booking over the line against some challenges, Thank you so much again Pete

I made a Cruiseplus booking with Jake last week. He was super efficient and friendly, a pleasure to make the booking with him

Always a 5 star experience with Gold Medal.

Chris from Cruise Plus was outstanding.He went the extra mile keep checking the Rocky Mountaineer as seats were not showing but they came back up and he also manged to beat the quote she had from a competitor Great work Chris Thank You

Ellie! What a superstar...she went above and beyond for providing several quote combinations to give the customer maximum choice. She was so patient and really helped me source the best holiday for the family. An absolute asset to the team! Thank you Ellie

Agent Joe Bradley was most helpful in securing a booking for my first time referred clients

Kate Kinney is a superstar, always willing to go the extra mile to help me out, a credit to Gold Medal!

Beverley, from Gold medal America team was absolutely phenomenal.
So friendly and so helpful.
She made the booking process so easy.

Amy Holden was great so pleasant and helpful Amy was very friendly but professional, Amy gave me many different options for my customers as they were undecided on their destination her knowledge was brilliant, thank you for the top tips with the car hire.
Regards Gina.

Another great experience with Gold Medal! Great communication and excellent service, this time with Wendy. A fantastic company with fantastic products, highly recommended!

The member of staff was informative, responsive with their quote even though we had to requote, the format of the quote is always great and time saving for us as we can pass this on to clients directly. Pricing was competitive too.

Booked a multi city trip to Canada, when checking flights with the airline they hadn't booked hold luggage. For the length of the trip and the itinerary it would have been pretty obvious that hold luggage would be required.
One of the internal flights the time was changed, when we asked if if was possible to get an earlier flight they point blankly refused to assist unless we paid a rather large amount to change.
No I wouldn't use again and no I wouldn't recommend!
EDITED
Thanks for the response BUT it's BS
My partner contacted our travel agent and got mugged off so she then contacted you directly. The person on the phone wasn't interested said they would speak to their manager basically mugging her off as well. Spent over £10k with you, you've got the money and don't care!
2nd edit
Tried calling you to speak to who ever deals with these reviews so you could advise and look into this
Mugged off again
You document's ref PR8AG2V

Excellent service as always from Heather at Gold Medal. Professional, efficient and an absolute pleasure to work with every single time. Nothing is ever too much trouble and everything is handled seamlessly, which makes such a difference in this industry. Reliable, knowledgeable and consistently delivering at a high standard. Highly recommend.

Kayleigh-Anne offered Excellent service, was really helpful and went above and beyond to secure this booking.

We booked what was meant to be a once-in-a-lifetime family holiday to Florida through TUI, completely unaware that our contract was actually with Gold Medal Travel. It wasn’t made clear to us at the time of booking, which in hindsight feels very misleading.

When we got home and started looking into Gold Medal, we were genuinely shocked by the number of negative reviews. It immediately made us feel uncomfortable about proceeding with a holiday we were about to spend thousands of pounds on. Trusting that instinct, we decided not to go ahead.

Unfortunately, that’s where the experience became even more disappointing. Despite our concerns, Gold Medal refused to return our deposit, offer even a partial refund, or show any flexibility whatsoever. There was no understanding or goodwill—just a flat refusal.

For a company handling such significant, once-in-a-lifetime trips, the lack of transparency and customer care is really concerning. We feel completely let down.

My advice: do your research before booking and make absolutely sure you know who your contract is with. And if something doesn’t feel right, Please trust your gut.

We certainly won’t be booking with Gold Medal Travel again.

Over the past week I have booked two different incredible holidays for two different clients with the help from the amazing Samantha in Pure Luxury. She was so helpful throughout both bookings and ensured I got the best prices for my clients. I will 100% going back to Samantha to help me with future enquiries.

One star is generous.
Bespoke holiday booked, this included a private transfer from Foc do Iguacu airport in Brazil to our hotel on the Argentinian side on the 5th of January.
The driver from Gold Medals trusted trade partner, Blumar, was not waiting for us. There was another driver there from Blumar and when I asked if he could ring the local office to find out where our driver was he refused.
It is a small airport, and there isn’t a string of taxis waiting, and we felt very isolated, let down and vulnerable.
Since then, although we have received a refund, after a month, some 3months after the event we are still waiting for an explanation.
Gold Medal hide behind, we are using our trade contact channels, but when they don’t work, what then?
It seems to me that once they have your money they don’t really care.
Update
There were certain points unclear from Blumars terms of service before we left (see my review 29.12.25) which despite Gold Medals assurances that they were going via their trade contact channels did not get resolved.
There is also a refund from KLM due to me which KLM advise was paid 11/12 Feb which Gold Medals assurances did claim not to be able to trace the payment and are pursuing matters through their trade contact channels, remains outstanding.
It seems to me Gold Medal Travel are content to hide behind their trade contact channels, without putting in the effort to actually resolve matters for their customers.

I’m travelling to Thailand in a few weeks with this company. I’ve found them unhelpful and lacking in knowledge. Additionally I am incredibly unhappy with the transfers they’ve provided - they’ve not been open and honest. I wouldn’t use them again and I wouldn’t recommend them!