I ordered some cider back on 14th June, almost a month ago and I have not received anything. I have contacted them via email but no answer. I called the phone number and a polite person said they woul... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Order didn’t arrive in time despite paying extra for fast delivery. Then when it finally arrived they wouldn’t let me return the item (despite being allowed to in their own return policies). They kept... Näytä lisää
Located this firm whilst searching for Eldorado tonic wine. I was able to order and pay online and they sent the bottle down from Scotland intact via Yodel within a few days. A good service
Quick service came earlier then expected website was so easy to use and find everything
Yrityksen tiedot
Yhteystiedot
58-59 Inverleith row, EH3 5PX, Edinburgh, Yhdistynyt kuningaskunta
- 01315528064
- shop@goldenacrewines.co.uk
- goldenacrewines.co.uk
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good and Fast service
My order never arrived
My order never arrived, no refund. Empty promises.
Don’t buy from these scammers
Happy to shop again and again
Delivered with in the promised time lines .Packaging is also at its best.Pricing is also better than other providers.
Issues with stocking but no updates for weeks
After 3 weeks and multiple chase ups with no response I finally got a reply to say they couldn’t get the item I ordered and I was to be refunded. Even though it can’t be stocked yet the item was still available to buy on the website after this email. I’ve got no issue if there was problems getting my item but surely after a week this was known to be an issue and just a courtesy email to say there would be a delay or there were some problems getting this would have been nice instead of silence. If I hadn’t have chased this up multiple times I’m not sure when I would’ve been told about the lack of availability
we liked the name of the wine exactly…
we liked the name of the wine exactly what we wanted for an 80th birthday for a Guy called ANGUS
It was delivered in time for his birthday and the prices was good
Everything went wrong from the start
Everything went wrong from the start. They use an age verification third party company. Two weeks later still no product after being verified and giving my reference. Goldenacre take no responsibility for any of this and leave you dangling. No help and won’t be using anytime soon again.
Never recieved order my husband had to…
Never recieved order my husband had to visit shop and they didn’t have item in stock managed to get other items from them to same value but would have got nothing if we hadn’t . Don’t use this online retailer
send me the right product
Ordered Pallini Limoncello which was…
Ordered Pallini Limoncello which was marked as available on the website. Received multiple emails about the order including that it would be dispatched. Then an email out of the blue without any explanation saying that I was being refunded which they did do. Why was it marks as available and why no communication as to why it was being refunded?
My order was cancelled without any…
My order was cancelled without any communication from this company. It was only when I called them to see where my order was they told me the order had been cancelled.
Efficient site
Efficient site; easy to make a purchase and smart delivery. Thank you.
Fast delivery
Fast delivery, exactly what I ordered and packaging was great so that the cans didn't explode in transit
I really liked the range and variety of products
I really liked the range and variety of products on offer, and also how easy it was to navigate the website.
However, I understood that delivery in Edinburgh would be the same day, but it took 6 days and it wasn't complete. The last bits arrived 4 days later. Good thing I was not in a rush.
They had the wine I was looking for and…
They had the wine I was looking for and at a very decent price. Delivery wasn't too shabby either. Would definitely use this company again and recommend them to family and friends.
not able to deliver
Ordered on the 5th May. Wrote to them on 14th asking when my order would be delivered, they cancelled my order and money refunded because they couldn't find a transport company cheap enough to deliver.
Waste of time ordering if they don't have transport costs covered in their pricing.
Good experience
Great communication throughout, fast delivery and really well packaged.
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