Gokinetic Arvostelua 818

Understanding of the competitive environment of pricing

the ones who did the work were professional

No longer able to receive Windstream email on my laptop. It asks me to verify with a code sent to my sms but I never get a code.

Was on the phone for a while getting the issue resolved everything and everyone was very professional and courteous.

The personality of the repairman and his knowledge!!

Your customer service representative was top notch!
She kept me from closing my account which I expected I would be doing that day.
All around great product and service.

Roxanne was very patient and pleasantwith me even though I was a little loud and frustrated. Thank you, Roxanne. And the outcome of my problem was great.

Terrific speed at a decent price. Helpful customer service.

The rep was amazing and helpful.

I've called several times to get help with my emails, and other computer problems and with my tv. No matter when I've called I've been given great service. The people have been very kind, even though I know very little, and by no means am I tech savvy. The people who work there take time to tell me what I need to do, and they don't ever get angry or upset. That helps so much, and it makes me know that having been a customer for over 19 years has been a great choice to remain with your company.

Customer service, talking to real people!

I just moved and had my Kinetic service transferred to my new home. The Technician had the service running in 1 and 1/2 hours, and started from scratch since the home is new.
Great Service, Great Company!

I was trying to setup my voicemail the code wouldn't be recognized so I call customer service and gave my information only to be transferred to someone else and again and again I had to give all my information to everyone single person I talked to. I was on the phone for at least a half hour, I must have talked to six different people and guess what still no one could help getting it set up. Regretting getting this service no customer service that can resolve any issues it took almost a month to get our house number transferred and the phone service is not unlimited calls, plus we were not supposed to have a bill for three months now I have a passed due Bill it's only been two months I'm thinking about going to Xfinity again.

Not interested

Immediately notified about service being down. Good about estimating more or less when service will be restored. Service was restored sooner than the time given.

All I can say is they did their best. I needed a new modem, mine couldn't be fixed. It was sent and I was told it would be here in 1-2 business days. On day 4 it still hadn't arrived. I called in and was told UPS lost it. Another one was overnighted which came the next day. In activating it I called tech support for help to change the username and password to one of my choosing. The "edit" I was told to click on was NOT there, which caused us both frustration. It was finally there the next day, so obviously it takes some time for it to show up on the portal. NOW, surprise, yesterday I received another modem, the one that was lost! Now I have 2 modems to return, no box to send the original one in and no return labels. I lost my internet when we had a huge storm and it couldn't be reactivated by tech support. Everyone tried their best but this has been a mess and it cost me $50 on my cell phone bill for data overage as I don't have unlimited and had to rely on my phone for a week while I waited for a fix. UGH. This has not been a good experience.

I can find what I want to know quickly. Easily to resolve any billing questions without wading through lots of things I have no interest in. The Eero app that is used with the routers is also excellent…once it’s installed.

Thank you! 😊

A good agent that addressed my issue on price.