Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
5 inch to 6 inch twin wall flue adapter this is the 3 rd one I’ve purchased has I’ve increased the quantity of stove goes I’ve purchased over the last couple of years, but I may have got better qualit... Näytä lisää
The flue arrived 4 days late despite paying for next day delivery and asking on several occasions if we would definitely receive it next day. I took the Wednesday off work to install it for it not... Näytä lisää
Easy to use website. Fast to sort order out and post. Plus they don't use evri do the parcel arrives at your actual address
Yrityksen tiedot
- Takkaliike
- Takkamyymälä
- Lämmityslaitetoimittaja
- Lämminvesivaraaja- ja lämmityspalvelut
- Ulkokalusteet
- Jäähdyttimet
Yrityksen kirjoittama
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Yhteystiedot
20-28 Albert Road, CM7 3JQ, Briantree, Yhdistynyt kuningaskunta
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Erinomainen
286 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 81 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ordered stove glass
Ordered stove glass. Received in perfect condition and a perfect fit. Speedy delivery and a good price.
4. joulukuuta 2025
Excellent service 1st class comms thank…
Excellent service 1st class comms thank you so much AAAAA
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Friendly & helpful staff & the goods…
Friendly & helpful staff & the goods ordered arrived safely. Very happy with the service
11. toukokuuta 2026
Vastaus yritykseltä Glowing Embers
Thank you for your patience whilst we corresponded with our carrier as to when your order was to be delivered. Please accept our sincere apologies for the delay and any inconvenience caused. I am pleased to see this was delivered shortly after this. Thank you again for allowing us the opportunity to resolve this, Edward.
Quick delivery and accurate cutting of…
Quick delivery and accurate cutting of glass.
8. toukokuuta 2026
1st class customer service.
Ordered 2 x wood burner glass. 1st class customer service. Had issue with delivery company and they sorted it straight away. Very highly recommended.
28. huhtikuuta 2026
Excellent service
Excellent service, simple to order and very prompt delivery. Fragile contents and very well wrapped.
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Great products, poor service
Really good products but not great service, paid extra for next day delivery and took the following day off from work to do the works (ran a full new chimney for my pizza oven), various comms to them and in the end refunded the difference between normal and next day delivery yet wasted a day off work...
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowing Embers
Thank you for your feedback. I am very sorry to you for the inconvenience caused due to the delays in transit. I fully appreciate you kindly took time off work, and this should have arrived on time. We are so pleased you are happy with the products, and we are grateful to you for your patience with regards to the delivery.
Rubbish
Rubbish! Had to pay an extra £9.40 on top of a delivery charge already paid as the item was with Royal Mail having not had enough postage paid on it!
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowing Embers
We are so sorry for the inconvenience caused, our parcel carrier mistakenly delivered a cage of parcels meant for Yodel to Royal Mail. Accordingly, they didn't have any Royal Mail labels on, so Royal Mail have been delivering them and charging our customers. This is a very rare and unfortunate event. I am very sorry that your parcel got caught up in this, we have, of course refunded the extra postage paid in full to you.
Brilliant service
Brilliant service. After another company letting me down, i ordered from here. The service was quick and the glass was perfect. Will definitely be using this company in the future.
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Easy to order off the website
Easy to order off the website, and a very quick delivery service. Item fitted perfectly.
12. toukokuuta 2026
Great service as always
Great service as always. The driver even helped me carry the Chimney line into my house
1. toukokuuta 2026
Products were excellent but...
Products were excellent. However postage pricecwas £13 for 2 items, that were in one small packet, so way over charged on postage. Not that impressed with this aspect
29. huhtikuuta 2026
Vastaus yritykseltä Glowing Embers
Thank you for your feedback and for returning to us! We are so pleased you are happy with the product but are saddened to hear of your disappointment with regards to the £12.99 delivery charge for the product. Regrettably, due to the ever-increasing fuel and energy charges, courier fees are increasing to reflect this. We do fully understand your stance and please rest assured we are always reviewing our couriers to continue to offer an efficient delivery service that is also competitive, wherever possible for our range.
Parts supplied excellent but.....
Parts supplied excellent. However, quite small packet that could have been sent by a much cheaper method but still charged £13 for shipping which is outrageous and frankly feels unpalatable. Not impressed when I saw size of packet received. I was also a returning customer which clearly makes no difference
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glowing Embers
Thank you for your feedback and for returning to us! We are so pleased you are happy with the product but are saddened to hear of your disappointment with regards to the £12.99 delivery charge for the product. Regrettably, due to the ever increasing fuel and energy charges, couriers fees are increasing to reflect this. We do fully understand your stance and please rest assured we are always reviewing our couriers to continue to offer an efficient delivery service that is also competitive, wherever possible for our range.
Excellent service, fast delivery fits well
Excellent service, came quickly and was well protected, fits perfectly not much else to say for a piece of glass ordered on line with zero human interaction. but would defiantly use again if the need arises
27. huhtikuuta 2026
Easy to order exactly what was needed
Easy to order exactly what was needed. Quick delivery, very well packaged and competitive price.
27. huhtikuuta 2026
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