It's very easy to buy an ESIM from globalesim and we've now bought ESIMs for 5 different geographies. Two reasons for not being 5 stars: 1. no discount for repeat customers 2. I would really appr... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have used global eSIM a quite few times now. They are good value and the app works well. Better still I have found their customer support excellent. Any minor problems are resolved quickly and effic... Näytä lisää
There were some issues with the esim and the network. Customer support responded promptly and helped me solve the issue with the technical guidance. They are responsive. Thanks Joan for a smooth and f... Näytä lisää
I had problems activating 2 eSIMs, one with voice and one without. The first could have been prevented with better instructions. The second took a frustratingly long time resolve with multiple termina... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
For over 18 years, GlobaleSIM has been a leading provider of reliable and secure mobile experiences, specializing in international roaming solutions. Built upon a foundation of excellence, we’ve empowered travelers and global citizens to stay connected across borders, offering seamless communication wherever their journeys take them. While we began by providing traditional physical SIM cards, our commitment to innovation has led us to expand our offerings, ensuring customers have access to the latest connectivity technologies. Today, we stand as a trusted partner, delivering cutting-edge mobile solutions that keep the world within reach.
Yhteystiedot
ul. Solipska, nr 3/5, lok. Miejsc., kod 02-482, WARSZAWA, Puola
- info@globalesim.app
- globalesim.app
4,2
Hyvä
768 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good quick customer service
I had an issue with the qr code they gave me but Gerald helped me sort within 10 minutes. Cheap, easy and works well. Can't complain.
9. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
Thanks for the fantastic feedback! We’re so glad you enjoyed our service and pricing. We appreciate your support and hope to stay connected with you on your next adventure!
Excellent support
I had an issue with my GlobaleSIM. Thanks to John Roel from the support team who quickly and comprehensively helped me to solve it.
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
Welcome to the world of eSIM! We’re so happy John Roel made your first experience a great one. He is a valued member of our team, and he'll be delighted to read your feedback. Thank you for trusting us with your travel connection. Have an amazing journey!
My data stopped working but the…
My data stopped working but the customer service was responsive and sorted the issue. Thank you Gerald! Pleased to continue using this esim.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
Thank you for the amazing feedback! We're so glad John Roel could help you out and that you're satisfied with the service. Going the extra mile for our customers is what we do best. Enjoy the rest of your trip and stay connected! 🌟
Der står at deres esim dækker Grønland
Der står at deres esim dækker Grønland, men vi kan ikke få det til at virke på trods af alle tiltag som deres support foreslår. Vi ønsker pengene retur, men så lukker de ned for samtalen. Meget dårligt.
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
Dear Sofie, we are very sorry to hear about the trouble you've had with your connection in Greenland and the frustration caused by your interaction with our support team. This is certainly not the level of service we aim to provide at GlobalESIM.app.
We want to make this right immediately. Please contact us directly at cs@globalesim.app with your order details so we can investigate what went wrong and process your refund as requested. Your satisfaction is important to us, and we appreciate you bringing this to our attention so we can improve.
I had issues topping up my esim
I had issues topping up my esim, and overall accessing my account (hence 4 stars). But I reached out via email, one of the team, John Roel replied rather quickly, so I got internet back. I appreciate the quick help.
3. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
Thank you for the 4-star review! We appreciate your patience while we sorted out the top-up issue. It’s great to know John Roel provided the quick help you needed to get your internet back. Thank you for choosing GlobalESIM.app, and have a wonderful trip!
I went to europe and Egypt
I went to europe and Egypt, now I am in Colombia and the customer service is amazing for any problem I encounter with My data and voice connection. Thanks to Gerald for the last help
2. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
"Thank you for the 5-star review! We're thrilled that Global eSIM is keeping you connected worldwide. Gerald will be very happy to hear his help was appreciated. Safe travels in Colombia and beyond!"
Vastaus yritykseltä globalesim.app
"Thank you for the feedback! We’re proud of our team, and we're happy to hear that John Roel provided the support you needed. We appreciate your trust in GlobalESIM.app and hope you have a great trip!"
Always great experience from the team…
Always great experience from the team with great help. John Roel was great today and resolved my issue quickly.👍
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
Thank you for the 5-star rating! We are thrilled that John Roel was able to provide such great help today. Providing fast and effective support is what we aim for every day. Thanks for being a loyal customer!
John Roel is a great guy
John Roel is a great guy. He helped me setting up the replacement sim when the original one didn't get installed correctly and was not working. As I was struggling with the connection, he promptly helped and sent a replacement and patiently waited for me to install and test new one.. i really appreciate his quick support.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
We really appreciate your 5-star review! It’s great to hear that John Roel was able to assist with your replacement SIM so promptly. Thank you for recognizing his patience and quick support—we strive to provide this level of service to all our travelers. Enjoy your connection!
I had an issue where I was just not…
I had an issue where I was just not connecting and all along I just had to turn on and off,but this team helped me get back and were available so soon…thank you so much ,you have saved me during this trip,now it’s much easier
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
Dear Enid, thank you for the 5-star review! We're glad our support team was able to assist you and get everything working smoothly. Travel safely and enjoy your stay!
I always use their services when…
I always use their services when traveling abroad. They are prompt and responsive, they work without interruption and will always help, solve any problem if it concerns them. 😊
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
We really appreciate your kind words! Knowing that you can rely on our team to solve any issue is exactly what we strive for. Thank you for being a loyal customer and for sharing your experience!
Vastaus yritykseltä globalesim.app
Thank you for your feedback! We’re happy to hear that you are satisfied with our service and that you found our pricing to be competitive. We look forward to serving you again on your future travels!
Gerald was very helpful and solved my…
Gerald was very helpful and solved my problem thanks!
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
Thanks for the 5-star review! We’re proud of our support team, and we're glad Gerald could help you out quickly. Thank you for choosing our service!
Good value for money.
Good value for money.
A bit confusing to start with but seems to be working well now.
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
Thank you for the 4-star review! We appreciate the feedback regarding the initial setup and are happy to hear it's working well for you now. We're glad you're enjoying the great value – have a wonderful trip!
GlobaleSim realy suck for Zambia.
GlobaleSim realy suck for Zambia.
After paying, installing their app, and arriving to Zambia to use it, IT REALLY DIDN’T WORK. After exchanging messages with their support (which btw it really sucks, after giving them my phone model, that Gerard guy was still sending me to find and click on options that doesn’t exist) really bad support…., still couldn’t find a way to activate it. The final answer was “sorry for inconvenience, we’ll proceed with your refund request “, I never asked for a refund request, but this only means that they got used to their system flaws and quickly offering refunds.
Stay away from them and purchase Holafly like I did it now, even though is more expensive but at least you have what you need.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
Dear Florin,
Thank you for being so candid about your experience. I’ve read your review carefully and want to sincerely apologize. It’s clear we failed you twice: first with the connectivity issue in Zambia, and more importantly, with support that didn’t listen to your specific technical needs.
Receiving instructions for settings that don't exist on your device is frustrating, and I understand why a refund felt like an easy way out rather than a solution. To make this right and show you the 'real' GlobalESIM, I would like to offer you a complimentary eSIM for your next destination, on us.
I have already shared your feedback with our technical and support managers to ensure our guides are updated. Please reach out to me directly at [Insert Email/Contact] so I can personally provide you with your free credit and ensure your next experience is seamless.
Regards,
GlobaleSIM Team
Have had various different esims from…
Have had various different esims from global eSIM and I am always satisfied. Had one small issue today and with great customer service from Mark it got resolved quickly!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
Thank you for the 5-star review! We appreciate your continued trust in Global eSIM. Our support team, including Mark, always strives to provide fast and helpful service. Thank you for choosing us!
Esim in South Africa didn't work
Esim in South Africa didn't work. Connected but no data transfer. No APN options as set up or found online worked. Couldn't reach human support as advertised. Luckily I could do a charge back.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
Hi Hannes, we sincerely apologize for the issues you faced.
After reviewing our logs, we noticed you didn't move past the automated guide to reach a live representative, and we regret that you didn't get the human support you needed. We are constantly working to simplify this process and improve our service.
Please reach out to us at cs@globalesim.app so we can look into your case and provide a proper resolution
Regards,
GlobaleSIM Team
GlobalSIM AMAZING Spport
GlobalSIM works very well and is very easy to use.
However, I used up all my data while I was in China and had some trouble installing a new package. The GlobalSIM support team helped me repeatedly by providing new codes again and again, and in the end everything worked out.
The support is amazing – patient, helpful, and incredibly fast, both via chat and email.
I would especially like to thank John Roel, who helped me stay connected and not get lost in China after I ran out of internet.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
Hi Mersi, we are so pleased to hear that our team was able to support you through the technical hurdles in China. It’s wonderful that John Roel’s guidance made a difference in your journey.
Thank you for recognizing our commitment to staying connected with our customers!
Regards,
GlobaleSIM Team
John Roel helped replace my faulty eSIM…
John Roel helped replace my faulty eSIM very quickly
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
Hi Semiha, thank you for sharing your experience! We’re glad our team could act swiftly to get you back online. Your appreciation for our speed means a lot to us.
Regards,
GlobaleSIM Team
Jeg blev scammet
Jeg blev scammet, og kan ikke få fat på dem, hverken på mail eller gennem deres ticket system.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä globalesim.app
Hi Magnus, we take your feedback seriously and want to clarify the situation. After reviewing our system logs, we found that your interaction did not move past the automated chat guide to reach a live agent, which explains the lack of response you experienced. We are a legitimate service with 24/7 human support, and we regret this technical hurdle.
Please contact us at cs@globalesim.app so we can resolve your issue immediately.
Regards,
GlobaleSIM Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.