My order of 12 glass bottles was initially despatched through Royal Mail. Unfortunately they broke some of the bottles, and returned them to Glencrest. I spoke on the phone to a very helpful guy who t... Näytä lisää
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The limited edition Irn Bru Tropical seems to have sold out everywhere now in Lincolnshire and the prices are crazy on Amazon. Quick Google search lead me to Glencrest, 24 pack ordered yesterday... Näytä lisää
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Outstanding service, I even ordered during Xmas, New Year bank holiday and my Curries Red Kola arrived days later. Living in England missing Scottish things has now closed as I can get my favourite so... Näytä lisää
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Placed an order, it didn't arrive. Emailed, finally got a reply saying they would send tracking number the next day. No tracking number. FINALLY order has arrived and it's not what I ordered. Have ema... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Glencrest the Online Cash & Carry
Yhteystiedot
150 Clydeholm Road, G14 0QQ, Glasgow, Yhdistynyt kuningaskunta
- 01415790007
- ross@glencrest.co.uk
- glencrest.co.uk
4,4
Erinomainen
97 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I made an order for £162 and after more…
I made an order for £162 and after more than one year it has still not been delivered. I contacted the seller via email but received no response.
6. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glencrest The Online Cash & Carry
Hi Stefan thanks for your feedback & apologies that something appears to have gone wrong with delivery of your order which I can see was placed & shipped over a year ago, 15th December 2021.
I've started an investigation into this with our delivery partner UPS & our own team here, to try establish exactly what has happened.
From my initial quick checks we can't seem to find any correspondence from you or from UPS to alert us to anything untoward. Any additional information you could provide to customerservices@glencrest.co.uk would help our investigation. Hopefully we will get to the bottom of it & resolve as quickly as possible.
TRULY FIVE STAR COMPANY
Took a chance with this company because they had a scarcely available product in good quantities at an excellent price. Am delighted i did. Delivery was in less than 48 hours to England. Price even with delivery was better than elsewhere. Customer service replied immediately to my pre delivery query. First class. Merry Christmas.
UPDATE- Just took delivery of 3rd order, flawless service, discounts on delivery for large orders, excellent logistics, perfect products. Fully recommended.
2nd UPDATE: took delivery of my fourth order today, received within 24 hours of ordering to England. Perfect logistics, packaging, products and price. A brilliant company.
9. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glencrest The Online Cash & Carry
Thank you so much for taking the time to leave your kind review...very much appreciated & have a great Christmas!!
Tried ordering case of irn bru 330 ml…
Tried ordering case of irn bru 330 ml glass bottles great not too bad a price 24 x £25 £1 a bottle added address total over £45 almost as much to deliver as the price of the item....Needless to say won't be using
29. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glencrest The Online Cash & Carry
Hi Stephen apologies for the issue you had with your order. We've tried to contact you using the email address you provided with the order but it has been returned undeliverable.
I can see your total order including shipping was in fact £42.14 so not sure if you were seeing something different....you mentioned over £45?
In the meantime we have a few solutions/suggestions to help if you still want to purchase Irn Bru Glass Bottles from us & if you contact customer services by email or telephone they'll be able to run through these with you.
customerservices@glencrest.co.uk
0141 579 0007 Monday to Friday 9am to 5pm
Best Regards
Customer Service Team
Vastaus yritykseltä Glencrest The Online Cash & Carry
Thank you for your feedback.
I've checked on our system but can't find any trace of any order in the name you used for this review, nor can I find any trace of any correspondence from you?
We have been in business for 23 years with many thousands of customers & several million successful orders so I'm surprised to hear your comments.
If something has gone wrong, we'll certainly put it right so perhaps you could email customerservices@glencrest.co.uk with your full name & order number & one of my colleagues will get in touch & I can guarantee any issue will be resolved.
Excellent delivered a large order next…
Excellent delivered a large order next day and all in perfect condition.
The price was competitive and I also received a free delivery code which saved me over £20!
Would highly recommend.
16. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glencrest The Online Cash & Carry
Thank you for your review David. Much appreciated !
FORCES me to sign up to get to billing…
FORCES me to sign up to get to billing and shipping info, LETS ME choose Greece as my country, THEN proceeds to tell me they don't ship to Greece. What an absolute a-hole move. Just remove my country of residence from the drip-down menu then!! And DELETE my info as you have ZERO business use for it (by GDPR laws).
19. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glencrest The Online Cash & Carry
Hi Mr or Mrs Haze & thank you for your feedback & colourful language.
I notice from your profile that you only do 1 Star reviews so presumably not many of us out there are able to meet your expectations.
Anyway, that aside, apologies that we no longer ship to Greece but it's as a result of the difficulties in clearing goods through your customs in Greece post Brexit.
Prior to you inputting your shipping details we don't know where you're shipping address is, so there is no alternative but to complete that information before our system is able to establish whether or not it's a country we ship to.
We do not store info for any visitors to our site who haven't completed an order but for peace of mind you can email customerservices@glencrest.co.uk confirming the details you used on our site & they will verify that no information is held.
Excellent service
Excellent service. Really quick delivery. Thanks
29. heinäkuuta 2022
Oma-aloitteinen arvostelu
Outstanding Service
Outstanding Service. Ordered on Tuesday, received my goods on the Wednesday. All was in good order. Will definitely use again.
6. heinäkuuta 2022
Oma-aloitteinen arvostelu
Great people
Great people, one of the Best.
Ordered on Saturday evening, arrived early on Tuesday morning. Exactly what I ordered with no breakages or leaks.
AMAZING.
22. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glencrest The Online Cash & Carry
Hi George, thank you so much for your kind review....very much appreciated!!
What A Refreshing Experience
Found Rockstar Fully Loaded was being produced again. Ordered it online by a company who sent me the wrong product. RAGE ENSUES. See the product available on Glencrest... Ordered and crossed fingers.
Product arrived NEXT DAY, packaged beautifully. Could not be happier. Will be back many times.
Thank you!
13. helmikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glencrest The Online Cash & Carry
Thanks for the review Thomas, much appreciated & enjoy your Rockstar!!
Outstanding service
Outstanding service, I even ordered during Xmas, New Year bank holiday and my Curries Red Kola arrived days later. Living in England missing Scottish things has now closed as I can get my favourite soft drink via Glencrest. Thanks Glencrest.
9. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glencrest The Online Cash & Carry
Appreciate the review & kind comments....thanks Stevie !!
First time ordering few days ago great…
First time ordering few days ago great prices and fast delivery and very well packaged .. 5 star for making this mummas life easier haha thanks guys x
8. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glencrest The Online Cash & Carry
Thank you so much for your review & kind words Cheryl, very much appreciated!!
Caution with Shelf life
Prices are reasonable, with a good range of products but i'm disappointed with the shelf life of the crisps.
A 32 pack of crisps should have longer than 5/6 weeks.
I contacted customer services, who fobbed me off.
16. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Glencrest The Online Cash & Carry
Hi Gareth sorry to hear about your disappointment with the date on the crisps on your order. I can see it was Tayto crisps which are a slight challenge as we import them from Ireland. The Wurster sauce flavour you purchased were I believe dated 22nd January 2022 so just over 6 weeks when they arrived with you 15th? They are manufactured with a maximum of 12 weeks date but in reality by the time they are warehoused, picked & shipped to us they will usually have an absolute MAXIMUM of 10 weeks. We order these every 2 weeks from Tayto who in turn only guarantee 6 weeks to us.....not ideal I agree but our choice is not stocking them.
I've spoken with our head of Customer Services who you spoke to & I'm again disappointed you feel he fobbed you off as he is a very experienced & long serving member of our team & will always be customer centric in finding a solution where he can.
If you drop an email to customerservices@glencrest.co.uk they will give you a code for a special discount on your next order, by way of an apology.
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