Legacy Arvostelua 

It was super easy and convenient overall. Being able to collect the sample at home was way more comfortable than doing it in a doctor’s office, and it was way cheaper compared to using a sperm bank. I also really liked getting regular updates throughout the process and being able to see the quality of my samples at the end.

I used Legacy to bank sperm before a scheduled vasectomy. Their website showed that their lab would be open to receive my final pre-procedure sample, so I shipped it as instructed.

After it was sent, I was told the lab was actually closed and the transport media would expire before they reopened—making the sample medically unusable. That sample was my last chance to bank sperm before surgery.

Legacy later acknowledged the confusion between their website and their internal holiday closure and refunded only part of the cost, offering replacement kits after the vasectomy—which cannot replace what was lost.

This is an extremely time-sensitive, life-altering service. A failure of coordination between shipping, lab hours, and customer communication resulted in irreversible loss of reproductive material.

I would strongly caution anyone relying on them for pre-procedure fertility preservation to double-verify lab intake dates in writing before shipping.

*Ahh, very interesting response. Before they posted it, they offered me a partial refund if I removed my review and signed an NDA waiving any rights to pursue legal action.

Sent in a sample and my result were canceled.
No reason .... just canceled

Thank you so much for the fast turn around! This is our second test and I’m so thankful for the security you provide, the timely turnaround (stupid fast) and the easy to follow instructions!

I purchased the expensive "For Tomorrow" bundle ($1495) expecting premium medical service, but what I got was a logistical nightmare.

Misleading Location: Their marketing makes you feel they are accessible, but their lab is on the East Coast (NJ/NY). If you live in California like me, your sensitive biological sample has to travel across the entire continent.

Logistics Failure: I followed their instructions, but my sample was stuck in transit for days due to their poor planning around holidays. For a medical service that requires temperature control, this is unacceptable.

Emotional Damage: The uncertainty and delays caused me immense panic and stress. When you are banking sperm for the future, you need reliability, not excuses.

If you are on the West Coast, do NOT use Legacy. They cannot guarantee the safety of your sample during shipping. I deeply regret paying this much for such unreliable service.

Ordered this kit for my fiancé, the whole process was smooth and seamless, the kit came in a sleek package with clear instructions, results came fast, couldn’t recommend enough

First test cane with a cracked cup. Second test got messed up during delivery and that cup leaked. WOULD NOT RECOMMEND! Caused more stress then what it's worth and the results are heavily inaccurate. When we called to get the new one delivered the customer service lady seemed upset we wanted a new one or refund. For $600 plus dollars it better be accurate and done correctly!!

The team was compassionate and very supportive throughout the entire process. They took the time to explain everything clearly and made me feel comfortable every step of the way. The service was smooth and well-organized. Highly recommended.

My husband and I spoke with a lovely lady named Jaclyn. She was extremely helpful and answered any and all questions we had for her. She was very knowledgeable and made sure the process was super easy for us. The kit we received was very easy to use and came with clear instructions

Jacqueline made the experience easy and comfortable. The kits were super easy to use. We couldn’t be happier with them!

Fantastic customer service and patience to send out replacement product promptly when a previous product was unintentionally damaged during shipping.

A very professional company with excellent customer service, dealing with a very sensitive issue. My partner appreciated the discretion and the ability to test at home in our journey to future parenthood. He’s considerably older than myself, but we plan to have children. My mind is so much more at ease knowing we can not only test his sperm quality but also able to hedge against possible infertility when we decide the time is right to go ahead.

Wonderful experience. Instructions were clear and the representative I spoke to over the phone was very helpful and knowledgeable.

My experience with Legacy’s customer support was excellent.
The representative I spoke with, AJ, was very clear in explaining my options and helped me navigate my account and upgrade process smoothly.
Communication was prompt, professional, and very helpful.
I appreciate the level of service provided.

My husband and I weren't sure who to turn to for help with our fertility journey until we found Legacy. Not only did they make the process easy but they treated us like we're long time friends. They never made it awkward and they were great at explaining any time we had questions.

they are doing so much to help people with one of the most important things in their life

Legacy made the entire process smooth and stress-free. The instructions were clear, shipping was fast, and support was always available when I had questions. I felt genuinely cared for throughout the process. Thank you Legacy. I now have peace of mind for our future.

My wife and I were at a loss on where to turn for guidance on starting the IVF process. I travel for work quite frequently so timed intercourse is tricky. I reached out to Legacy and AJ was professional, kind, and gave us the information needed to feel confident in moving forward. We purchased their 5 year plan to allow flexibility should our plans change along the way. The process has been smooth and their support has been there to guide us when we had additional questions. I also appreciated being able to reach live support vs an automated system which is so common these days. Thank you, AJ and Legacy!

Overall this is a great service. There’s discounts through Planned Parenthood, the customer service is excellent and they are inclusive to trans women.