My experience with Gifted Touch has been wonderful. I had a question, chatted with a member of the team online. It wasn’t able to get resolved so it was forwarded to a customer service lead. I figured... Näytä lisää
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We have made 2 large purchases now. First purchase was 9 exam chairs and stools 2 years ago for our dermatology office. They are great for both our medical/surgical days and our cosmetic/laser days. T... Näytä lisää
Recently, I have made two purchases from Gifted Touch. The Luxe Lift Comfort Electric Spa + Massage Table is not only beautiful, but also comfortable and accessible for my patients. My... Näytä lisää
I have been a practicing Cosmetic Surgeon for 17 years. We have always been unsatisfied with the procedure room chairs that we have had in our office. We just opened a new center in Austin, TX and w... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
GiftedTouch.com – Premium Exam Chairs for Comfort & Efficiency Medical & Spa Exam Chairs Designed for Excellence At GiftedTouch.com, we provide high-quality exam chairs designed to enhance comfort, functionality, and durability for medical, spa, and wellness professionals. Our selection includes electric exam chairs, procedure chairs, and treatment tables—all engineered for seamless patient positioning and practitioner efficiency. Why Choose GiftedTouch.com? Superior Quality & Durability – Built with precision for long-lasting performance. -- Ergonomic & Adjustable – Designed for optimal patient comfort and practitioner ease. -- Trusted by Professionals – Serving medical offices, spas, dermatologists, chiropractors, and wellness centers. — Competitive Pricing & Reliable Service – Get the best value with dedicated customer support. Explore Our Exam Chair Collection Electric Exam Chairs – Smooth, motorized adjustments for effortless positioning. Procedure Chairs – Versatile designs for medical and cosmetic treatments. Massage & Spa Tables – Luxurious comfort for wellness professionals. Chiropractic & Therapy Tables – Supportive and customizable for therapeutic practices. Bulk Orders & Repeat Customers We specialize in bulk orders and repeat client relationships, ensuring that businesses get the right solutions at the best prices. Need guidance? Our team is here to help you select the perfect exam chair for your practice. Shop Now & Elevate Your Practice Find the best exam chairs and treatment tables at GiftedTouch.com. Experience superior craftsmanship, ergonomic comfort, and reliability—all backed by excellent service. -- Contact us today for expert advice or a personalized quote!
Yhteystiedot
4,9
Erinomainen
161 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Jeff did a great job on answering my …
Jeff did a great job on answering my questions and helping with my order. I would highly recommend this company for future purchases. So far I am happy with my MediLuxe RX4 table and the responsiveness/support from the company. I was concerned ordering this without being able to see it. The table is sturdy although has a little give sensation when getting on it. The stirrups work well and attach to the side rails without an issue. You do need to take the upper side rails off if you want to use the arm supports.
17. tammikuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä GiftedTouch.com
We love our customers! Thanks so much for the positive review! We're here when you need us!! :)
I was pleasantly surprised with Gifted …
I was pleasantly surprised with Gifted touch as I had a concern and it was promptly corrected and I was surprisingly compensated for the trouble. They did not have to do that and yet they did. I ended up buying from them again because of their service and the second time it was perfection. Thank you!
8. tammikuuta 2018
Oma-aloitteinen arvostelu
Great quality and service
High end medical exam beds for our facial plastic surgery center. Jeff was great to work with. Order arrived as promised in great condition. I highly recommend Gifted Touch and will continue to do business with them in the future.
19. joulukuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä GiftedTouch.com
Thanks so much for your positive feedback for GiftedTouch.com! !
Great experience and delivery as …
Great experience and delivery as promised! I’m excited to continue doing business with giftedtouch.com Jeff the owner was referred by a trusted colleague and I couldn’t be happier! Thank you for providing A+ service!
29. marraskuuta 2017
Oma-aloitteinen arvostelu
Excellent transaction
Excellent transaction. Website has some confusing links and it is hard or impossible to find pictures of some components. That said, products were exactly as described and delivered as promised
27. marraskuuta 2017
Oma-aloitteinen arvostelu
I cannot say enough about this company
I cannot say enough about this company. I had a question about the wattage of the chair and the representative did not know from the information he had available. He made efforts to quickly provide the information. The chair arrived quickly an the instructions for assembly were easy to understand. The chair works great thus far and I am so very happy with this purchase from every aspect.
14. marraskuuta 2017
Oma-aloitteinen arvostelu
I have had a wonderful experience with …
I have had a wonderful experience with gifted touch. I am a brand new med spa owner, and was looking for an amazing table. I found the kensington pro and I ordered online. The next day, Jeff personally called me and suggested that I speak with manufacturer of the table. I was then contacted by Living Earth Crafts to discuss the table specifications. They upgraded my table and the price actually reduced. I was contacted by Jeff again to let me know what to expect with the delivery. It was a great experience for a novice like myself. I ordered some new items from Gifted Touch, shelving, makeup chairs etc, and Jeff again called me to make sure I was ordering exactly what I needed. I love this personal touch, because it is rare to have someone call on the phone to discuss business these days.
4. marraskuuta 2017
Oma-aloitteinen arvostelu
Had some issues with my electric spa …
Had some issues with my electric spa table . Jeff, the CEO of Gifted Touch was incredibly attentive and on top of the situation until it was finally resolved to my satisfaction! Great company!
31. lokakuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä GiftedTouch.com
We are so grateful for the wonderful people we get to work with day in and day out. Dr. Poces was such a breath of fresh air to work with, we wanted to leave him a review too!! When the order arrived with a problem after shipping, a replacement was sent and we picked up the original. Problem solved! Smiles all around! Thanks!! ;)
Incompetent
I first contacted Gifted Touch in late August to confirm that they had a table (which they listed on their website as available). The table had been discontinued by Earthlite, but the rep I spoke to assured me this table was in stock. I went back a few days later, and was told yet again that they had this table. I thought about it for a few weeks, then decided to purchase the table I had been told twice was in stock. I place the order (which normally ships about 2 days after payment is received) and on the 3rd day, contacted them to see if my table was shipped. I was told they would check and get back to me. A few hours later that same day, I received a call from the owner saying he was sorry, but they never had this table and they'd forgotten to update their website. Now I understand the part about forgetting to update your website store, but I do not understand how TWO different customer reps could assure me GiftedTouch carried this table EVEN AFTER I told them the model had been discontinued by the manufacturer. The owner tried to fix things by offering me a higher priced lightweight table, but I declined. This company REALLY NEEDS TO TRAIN their customer service reps. They get 2 stars instead of 1 because they did own up to their mistake.
26. syyskuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä GiftedTouch.com
Our reps handle hundreds of inquiries a day. Mistakes do happen. We are not perfect. All of that is true. If you run a business, then you know.
There was an inaccuracy on our website which was what the first represented had gone off of.
The second representative noticed something off did not say that we had the product but rather that she was confirming which product the customer was asking about and then the rep said that a customer service rep would follow up with the customer.
Our website is not always 100% accurate because data does change all of the time— and we carry hundreds and hundreds of items, so that we can be sure to do our very best to have the treatment equipment that our customers need. We do our best to keep up with it. Rest assured we are constantly at work at it.
Ultimately on the alternate product that we suggested to the customer we offered a significant discount to Susan, hoping that would help get her into the type of product that she wanted. She expressed that since we had made a mistake she would decline. We immediately refunded the transaction.
At GiftedTouch.com we believe in conscious commerce, and we respect and encourage our customers to express their needs to us. We do our very best as a company and as individuals to be as helpful and as caring as we can.
I was promised my delivery in 5-7 days
I was promised my delivery in 5-7 days. It took ten days , I was not notified of a possible delay. Also when I went on line to check the status of the shipment there was no information available. I had to contact the company for the information. Also, their chat service was available, but they had no information In talking with their customer service, he was only able to send my info to another department. The customer service department could not tell me the status of my order
16. elokuuta 2017
Oma-aloitteinen arvostelu
Great Customer Service
Very helpful online when I was ordering the bed and asking questions. Bed was here within 5 business days.
4. elokuuta 2017
Oma-aloitteinen arvostelu
Great bed for what I need for my salon
Great bed for what I need for my salon. Only down fall is the cord is extremely short.
14. heinäkuuta 2017
Oma-aloitteinen arvostelu
Buyer beware!
Buyer beware! If we could give them negative stars we would. We purchased the Rx4-1000 in November of 2016, and by January we were having multiple problems with the table. The head rest was not secure and wobbled which was not comfortable for patients or anyway to work while trying to do delicate procedures. We have reached out to Gifted Touch multiple times via email and phone. They did attempt to send someone out to fix the chair, but it was NOT a successful repair. The next issue to arise with the chair is the nonstop squeaking when raising and/or lowering the chair. At this point none of our emails are being responded to nor are our phone calls being returned. It wasn't until we threatened to dispute the charges with our bank did we get a response from Jeff Roth, the CEO of the company. At this point he was now willing to work with us on a trade of the chair or an upgrade. After some back and forth, it was settled on a swap which they would not provide a full years warranty on the chair. Since then we have not heard from Jeff or anyone else in the company regarding this. We would not recommend purchasing with this company, and will never do business with them again.
20. kesäkuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä GiftedTouch.com
We have literally sold hundreds of the model of table in question in this review. This is the first time that any of them had this issue that the customer mentions. Its is one of our most popular products. Sometimes during shipment the table can be damaged and that can cause the issue they report. However, their report is extremely overstated in the review. The customer sent us videos where we could hear the issue they're referencing. It was not non-stop, but extremely occasional, occurring only at certain points. Also, the volume of the sound was extremely low. Nonetheless, we took the concern from this customer seriously from the beginning, which is other than what is reported above.
We sent service technicians out twice to help them. Well before they threatened to charge back their card, so that, again, is inaccurate.
We offered to give the customer full value for their table toward an upgrade— And that we would pay for both the shipment of the new table, and the return shipment of the old table— but the customer refused to agree to acknowledge their agreement to our store policies, and then chose not to complete that deal. This made us start to wonder how it was going to go.
Then the customer agreed on the phone with us for an even exchange for a replacement with a new table of the same type, but again demanded that we offer more to them than we had agreed to, and then our policies state.
It is unfortunate when communication breaks down. We do believe that the customer's account of the history of this situation leaves out significant relevant details. We do not know if we were dealing with Mira, or her employee, at any given time, as they used a variety of email accounts and sent unsigned emails, so we never knew if all of the information we were sending was being communicated in full to the correct person/people. That said, we did our best to handle this responsibly and professionally, and we offered a variety of above and beyond solutions,.
Ultimately after the customer insisted that we go outside of what we had verbally offered, they had verbally agreed to , and what our policies state very clearly on our website, and then escalated by threatening legal action (not mentioned in their 'review'), we had to seek legal counsel, and adjust our response to protect our company and its reputation.
Not every situation in business, or in life works out perfectly .And we accept that this is true. We don't always get it right at first. We're a company run by humans. Caring humans, but we're people. And we're not perfect. Neither is everything you ever purchase. We know that. And we tried hard to satisfy this customer. When they attempted to change the rules in the middle of the situation that was a red flag for us, that perhaps the solution wouldn't be as easy. We don't always get it right at first, but we do always work our hardest to get it right in the end. We do the best we can do.
Our Email Reply to this customer was sent as follows:
Mira and Courtney,
I understand your eagerness to solve this, and we share that concern with you.
I was traveling at the end of last week, and then came down with food poisoning and have been out of commission for a few days.
That said, things have gone to a new level with this threat that we've received from you now [to take this to court], and that makes me uncomfortable.
The other thing that I'm uncomfortable is the underlying issue that you're making out of the terms of the warranty.
This is for two reasons:
1. As per our warranties and policies statement posted on our website, "GIFTEDTOUCH.COM Inc., and the companies whose goods are sold through GiftedTouch.com, reserve the right to repair or replace any item covered by warranty, at the discretion of said vendor(s) and/or GiftedTouch.com Inc."
2. You and I discussed on the phone together two times last week what the warranty would be on a swap-out, versus an upgrade, and that the upgrade to a more expensive table, where your company would just pay the difference in costs between models, and we would cover the shipping in both directions, would come with a new warranty. And that the swap-out of like for like [though a brand new table], would come with the continuation of the original warranty from the original purchase date. This is standard warranty best practices that we see in all warranty policies. Repair or replace at seller's discretion. After acknowledging that distinction with me on the phone, it is my understanding that you are insisting that we provide a new warranty "reset" on our offer to swap out the table that you have. We have never offered this, it's not consistent with our policies, and we're unable to offer that.
GiftedTouch.com has acted in good faith to troubleshoot and repair your current table. We sent a technician out two times to fix the problem, and you were unsatisfied with the outcome. I did mention to you that we believe that there are parts we could send out to replace that would solve the problem, but that we'd rather have just swapped the table.
Now that you've decided to send back the table, we will accept that offer. We agree that it may be best for us to part ways.
You will need to have it crated properly by having put on a 60" pallet , and then palletized with appropriate cartoning and crating.
We suggest this company for crating because it has to be done right, and they know what they're doing: https://www.cratersandfreighterstampa.com/request-for-quote/
If you want to let us know when it's ready for pickup , we can arrange the return freight for less than you would be able to.
Your refund would follow our standard procedures for refunds of goods with requests to return after the 7 day return period.
[specific financial details have been omitted from this public posting for privacy reasons]
Please reply to confirm
Thank you so much. . Jeff
I would like to recommend Giftedtouch
I would like to recommend Giftedtouch. The prize is the best and the assistance that I got from Jeff is the greatest. Very accommodating and always available when you have questions. He'll go an extra mile to assist you. Great job!
16. kesäkuuta 2017
Oma-aloitteinen arvostelu
Very good customer service!
Very good customer service!! I highly recommend this company.
13. kesäkuuta 2017
Oma-aloitteinen arvostelu
a few experiences
I have purchased a few things previously with no problems. Recently I ordered and paid for an item..a few weeks if not more went by and I had not received it so I called the company and was told that the item I purchased was actually out of stock. A phone call letting me know about that would've been really nice.
27. toukokuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä GiftedTouch.com
We had emailed the customer in this instance in order to communicate the availability status of the item in this purchase.
They did cancel that order.
When the item came back in stock , and we verified that to them, we shipped the product out and it delivered in a timely manner.
We do appreciate all of our customers, and we do strive to make every experience Fantastic.
We wish you the Best, and we thank you for letting us know your feedback and your needs.!
Best regards,
The Team At GiftedTouch.com
Gifted Touch- An exceptional great company.
Fantastic customer service!!! They definitely go the extra mile to ensure you get the products you can want and need. Very knowledgeable, professional and extremely efficient. We would definitely do business with them again and I would highly recommend them to friends and family.
Thank You Gifted Touch!!! Jeff Roth is truly awesome.
25. toukokuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä GiftedTouch.com
Ryan and Naylah contacted us back in 2016, and we worked together for over 6 months, honing their target products until they had their order just right. We provided background information on products, availability, shipping options, discounts for volume, and coordinating logistics. When they were ready to receive, we shipped many many items to their freight forwards in Miami so that the equipment for their practice would make it to Trinidad, where they are based. A True pleasure from start to finish, thank you!!
didn't arrive during scheduled date or time
So far the company has been better than other chair companies we have worked with. But we scheduled a delivery for the chair to arrive today. It cam yesterday in the middle of clinic flow instead. A bit chaotic but we managed to make it work. Not sure what the point of scheduling a day and time for delivery is.
24. toukokuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä GiftedTouch.com
Hanna,
We were sorry to hear that the deliver didn't go as you had hoped and expected. We always do our best to provide a convenient and well-informed delivery experience for all of our customers. We work with over a dozen freight companies in order to ship very large treatment equipment by freight all over the United States, with multiple shipments in transit across the country every day. The shipments are routed to local delivery terminals which are located almost every medium and large city in every state. Each of those locations has their own local culture and staffing procedures. Unfortunately It is not standardized at all. It is truly an imperfect system, and we do apologize that there were inconveniences. We really try hard and do the best we can, but sometimes there are variables with this type of freight shipment that are beyond our control. Weather, traffic, and routing can also be a factor.
We are proud to be able to ship all of this treatment equipment around the United States at No Cost to our customers. We do it for free, and we do it to support you in your success.
We hope you Love your table, and that your business thrives.!!
Best regards,
GiftedTouch.com
Incredible!
I'm very pleased with the quality of this company's products. We ordered treatment chairs for our brand new medical spa. They are just gorgeous and the quality of the chairs is beyond our expectations. Customer Service for gifted Touch was incredible. I highly recommend you purchase your medical spa office supplies from Gifted Touch. They aim to please, and that is exactly what they did. My doctors and I are extremely satisfied with these treatment chairs, stools etc... if we could give 6 stars we would! Shipping was fast, the price was phenomenal and the service was impeccable. Thank you Gifted Touch for adding a special "Touch" to our new business!
13. toukokuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä GiftedTouch.com
Susan, WOW! Truly the Best Review Ever. GiftedTouch.com is so Grateful for your praise! But more importantly, we're thrilled that you're happy—and that our success contributes to your happiness. We hope it contributes to your success as well. But with an incredible attitude like yours, we think it's pretty much guaranteed!! Best of Luck and Great Fortune to You Always! —The Team at GiftedTouch.com
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