Service is non existent, no customer support nothing at all. Nowhere to call , no phone number works. this feels like a complete scam.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Više puta sam putovala Getbybusom i uvijek sam bila zadovoljna njihovom uslugom.Prilikom zadnje rezervacije karte izuzetno me oduševila usluga osoblja odjela korisničke podrške (Antonela i Natalija) k... Näytä lisää
Yritys on vastannut
Übersichtliche Preis- und Buchungsangabe Bezahlung in Euro Buchungen in Asien werden über 12Go (schlechter Service dort - viel unnötiges Geldabgreifen....) getätigt, läßt sich wohl nicht vermeiden.... Näytä lisää
Yritys on vastannut
Dugo godina kupujem preko servisa,jako pouzdan i brz način kupovine karata. Ove godine smo morali otkazati kartu u zadnji trenutak,poslali smo mail na korisnički službu.Odgovor je stigao brzo i unato... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä GetByBus & GetByFerry
Yrityksen kirjoittama
Welcome to GetByBus.com, your ultimate destination for all your bus travel needs. We offer over 8000+ routes and 70000 + connections to suit your travel needs. Our user-friendly website makes it easy to find the perfect bus route, compare prices, and book your tickets all in one place.
We also provide real-time updates on bus schedules, so you can plan your journey with confidence. Our travel writers and bus enthusiasts offer destination guides and packing tips for an enjoyable trip. GetByBus.com guarantees a safe and secure booking experience, with vetted and reliable bus operators.
Flexible ticket options like mobile tickets and print-at-home tickets, make it easy to travel on your own terms. Start planning your next bus adventure today and book your tickets at GetByBus.com!Yhteystiedot
3,4
Keskitasoinen
274 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent customer service!
Antonia at customer service was incredibly helpful in getting us back our phone that was left on the bus! So fast and helpful going above and beyond expectations!!
22. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Rebecca,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Poor customer service
Poor customer service, poor website, which often doesn't work. Don't expect to get your money back.
12. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Traveler,
We are sorry to hear about your experience. At GetByBus, we strive to provide a smooth service for all our customers. Please note that our website is continuously updated to improve user experience. Additionally, our refund and cancellation policies are clearly outlined in our General Terms and Conditions, which must be accepted at the time of purchase.
If you faced any technical issues or have unresolved concerns, please reach out to our support team so we can assist further.
Thank you for your understanding,
GetByBus
Customer support agent Laura was very…
Customer support agent Laura was very helpful we have some issues about location od departure from Podgora
She was very kind and full od support
Thanks Laura for everything go girl you are amazing
19. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Nata
,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. They sell tickets for a service that does not exist leaving passengers stranded. They then refuse to take responsibility and return the fare. What a fraud
16. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Traveler,
We are truly sorry to hear about your experience. Please note that GetByBus acts as an intermediary between passengers and bus companies, and we rely on the information provided by our partners. If a service was unavailable, we always strive to resolve such issues directly with the bus operator.
If you believe there has been a mistake, please contact our support team, and we will do our best to assist you. Our goal is to ensure a reliable and transparent service for all customers.
Thank you for your understanding,
GetByBus
Absolute rip off and scammers
Absolute rip off and scammers. I booked 2 tickets from Baska Voda to Split and as soon as I completed the transaction I realised was for the wrong day and they refused to change my ticket or refund me so ended up paying twice. My advice, pay the driver direct and it's 25% cheaper.
16. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Traveler,
We are truly sorry to hear about your negative experience and frustration with your booking.
As an intermediary for bus ticket sales, our company must follow the policies set by the bus operators. Our General Terms, which you accepted at the time of purchase, clearly state the time frames for cancellations and changes. Unfortunately, once that period has passed, we are unable to make any modifications or provide refunds, as per the bus operators' policies.
Again, we apologize for any inconvenience, and we appreciate your feedback as it helps us improve our services.
Best regards,
GetByBus
Amazing service!
Purchase was easy but customer support was AMAZING! Laura and Natalija from Croatia's office helped every step of the way to first help me turn my existing ticket into a voucher, and then finally issue a refund when I wanted to cancel my ticket in the end. There was no fuss, no stalling, everything was done very professionally and quickly and refund arrived to my card within a few days after communication. I will recommend GetByBus to all my friends and family, much better service than other well known bus travel companies.
1. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear M.W.,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Excellent, prompt, clean and no issues. Highly recommend.
Based on previous reviews, we were very sceptical and somewhat anxious of the coach services and route. However, to our pleasant surprise, we had no issues and the journey was smooth, prompt, comfortable and quite easy. Our tickets were €32 each on BusTicket4 site, for Centrotrans Coach, for an overnight coach transfer from Tivat, Montenegro to Sarajevo, Bosnia. I would highly recommend the service, based on my excellent experience. As British tourists, the coach service was very similar to the National Express. The Tivat coach station was clean, air-conditioned and comfortable. The staff at coach station were very helpful and kind. The man informed me that the coach would leave 15 minutes early, so we had ample time and communication. In addition to this, the coach drivers were helpful. They charged €1 per bag stored in the coach hold. Given we departed from Tivat, I recall there were three additional stops (Budva and some others) in Montenegro, before the journey into Sarajevo, Bosnia. The driver was cautious, drove extremely well and we encountered no issues. He made a bathroom stop before passing the border into Bosnia. Views from the mountains are spectacular too!
24. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Samrah,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Korisnička služba…
Dugo godina kupujem preko servisa,jako pouzdan i brz način kupovine karata.
Ove godine smo morali otkazati kartu u zadnji trenutak,poslali smo mail na korisnički službu.Odgovor je stigao brzo i unatoč što smo kasni zatražili promjenu datuma putovanja,izašli su nam u susret i prebacili rezervaciju.
12. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Poštovani,
Hvala vam na sjajnoj recenziji! Drago nam je čuti da ste imali pozitivno iskustvo. Naša korisnička podrška je tu da vam pomogne u bilo kojem trenutku, i uvijek se trudimo pružiti što bržu i razumijevajuću podršku.
Radujemo se što ćemo vam i u budućnosti biti od pomoći!
Srdačan pozdrav,
GetByBus
No toilet on board
I would have given 0 stars if possible. The driver was so rude!! There was no toilet, so you had to wait for hours. The bus stopped for one hour, without letting the passengers know why? Then when we arrived at the city we were supposed to stop in, the bus driver drove past the busstation. We then asked him why he didn’t stop, he dropped us off at a gasstation in the middle of nowhere. No public transportation or taxis!! This is the WORST trip ever. Would not recommend using “getbybus” ever!
8. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Sofie,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your trip.
Please note that GetByBus acts as an intermediary in the ticket booking process and does not operate the buses or employ the drivers.
We understand your frustration and are sorry that this trip did not meet your expectations. We will share your feedback with the bus company involved to help improve the overall service.
Thank you for your understanding.
Best regards,
GetByBus Team
Abzocke
Ich habe eine Fähre nach Ko phi phi gebucht. Als ich dann bezahlen wollte wurde eine Fehlermeldung angezeigt und mir wurde die Tickets auch erstmal nicht geschickt. Deshalb habe ich dann Tickets auf einer anderen Webseite gebucht. Doch dann wurde doch Geld auf meinem Konto abgebucht und ich habe die Tickets doch bekommen. Als ich dann dem Support geschrieben habe haben sie nur geantwortet das sie mir das Geld NICHT zurückzahlen.
4. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Nero,
Thank you for your message.
We understand your concern regarding the payment and ticket booking process. Please note that as an intermediary platform, we adhere strictly to the refund policies set by the carriers. According to the information in our system, your initial booking was successfully completed, and the tickets were issued as expected.
Unfortunately, as stated in our terms and conditions that you agreed with upon your purchase, once a booking is confirmed and tickets are issued for this line, they are non-refundable. We apologize for any inconvenience caused by the technical error during the payment process, but since the tickets were ultimately delivered and valid, we are unable to process a refund.
Should you have any further questions or require additional assistance, please feel free to reach out.
Kind regards,
GetByBus
Getbybus - very impressed
Found out about Getbybus by accident when looking for trips to undertake on a forthcoming holiday. Planning and booking a journey was easy and the tickets were emailed very promptly. Unfortunately due to a very sudden and unexpected illness i had to cancel the trip. However, Laura,at Getbybus was very helpful in processing my refund. I would have no hesitation in using them again for booking bus travel abroad.
4. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear David,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Beware of This Company
Recently, I purchased three tickets for a trip from Marrakesh to Agadir online through GetByBus, paying by credit card two days in advance. Despite booking well in advance, I still hadn't received the tickets by the day of departure. In a panic, I ended up buying three new tickets from a local provider. The additional stress of arranging a taxi, waking up earlier, and hoping there would be available seats was significant.
After purchasing the new tickets, I contacted GetByBus via email to cancel my original order—four hours before departure, as the tickets had still not arrived. Five minutes later, I suddenly received an email with the tickets.
Surprised, I wrote back to GetByBus, explaining that I no longer needed the tickets. Their response was that the tickets were non-refundable. I provided clear evidence that I did not have possession of the tickets at the time I had to purchase new ones.
Fortunately, the local provider accepted a return of the newly bought tickets for 80% of the purchase price—a very generous and helpful gesture, especially considering the language barrier and the short notice.
I informed GetByBus that the new tickets had been returned. Instead of offering an apology or showing any goodwill, I received a response along the lines of "We are glad you resolved your issue."
It is outrageous that GetByBus never apologized, despite the clear error on their part. As a result, I am demanding compensation of €25, as these additional costs were caused by their failure to deliver.
This isn't about the €25—it's about holding them accountable for the unnecessary stress that tainted our holiday.
1. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Nela,
Thank you for your message.
We understand your concern regarding the payment and ticket booking process. Please note that as an intermediary platform, we adhere strictly to the refund policies set by the carriers. According to the information in our system, your initial booking was successfully completed, and the tickets were issued as expected.
Unfortunately, as stated in our terms and conditions that you agreed with upon your purchase, once a booking is confirmed and tickets are issued for this line, they are non-refundable. We apologize for any inconvenience caused by the technical error during the payment process, but since the tickets were ultimately delivered and valid, we are unable to process a refund.
Should you have any further questions or require additional assistance, please feel free to reach out.
Kind regards,
GetByBus
Selling unavailable tickets
Bought a bus ticket online from Subotica to Vienna, which got cancelled by Getbybus hours later since there were apparently no tickets left.
Why was the ticket on sale then?
I’m still waiting for my money back.
A good business for the cashflow of the company but not for me. I will never use again. Even the timetables aren’t aligned with what the cashiers tell you at the station
31. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Antoine,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. As an intermediary, we rely on real-time availability updates from the bus operators. Occasionally, there might be a delay in syncing the availability, which seems to have caused the issue in your case.
We want to assure you that a full refund was processed as soon as the cancellation occurred. Please note that it may take a few days for the refund to appear in your account, depending on your bank's processing time.
We appreciate your understanding and apologize for any frustration this situation has caused. If you have any further questions or concerns, please do not hesitate to reach out.
Best regards,
GetByBus
올바르고 정확한 대처방법이 돋보임
올바르고 정확한 대처방법이 돋보임
뭔가가 잘못 되었을 때 친절하고 긍정적인 대답과 올바르고 정확한 대처로 여행자를 안심 시키다
1. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Passenger,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Best website to use when travelling
The website is well made and from all the app different I use, this one is definitely the most complete with different bus compagny / routes / schedules.
Customer service is great is you need anything !
29. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Elsa,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Quick Response
Initially I was frustrated because of a double charge for a booking. Within a day it was rectified, and I received two emails which were very pleasant explaining the glitch that had occurred.
27. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Linda,
Thank you for your feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
My bus trip was cancelled and these…
My bus trip was cancelled and these guys were so proactive and professional in responding to my questions and alleviating my concerns. Thank you.
26. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Tony,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Excellent customer service
The customer service operator was excellent, friendly and informative.
I needed to know how to print out tickets before my trip to Budva, Montenegro and she clarified the situation.
25. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Elissa,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
A very quick and satisfactory reply to…
A very quick and satisfactory reply to my query
25. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Fiona,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
TOTAL WASTE OF TIME!
Horrible day trip from Dubrovnik to Kotor. Their timetable is completely unrealistic and the bus company knows that (or should know that!)
Departure from Dubrovnik was on time at 08:15, but instead of arriving at 10:25 we arrived at 12:15 (and that was without a long wait at the border).
On the way back things got A LOT worse! Departure was at 15:55 in a very cramped bus without toilet. At ten kilometers before the border the bus driver got of the bus without saying anything (just signaling we had to stay seated) and disappeared for 15 minutes, nobody knew what was going on. When he came back we knew: he had gone groceries shopping!
But then the real nightmare was still to come: getting back into Croatia. There was a separate lane for busses, there were only 8 busses in front of us, but it took THREE HOURS to cross the border!!! The Croatian border patrol officers are horrible! Instead of the advertised 18:15 we were back in Dubrovnik at 21:30.
A day trip to Kotor is completely not worth it. You spend lots of hours on a bus, Kotor in summer is very overcrowded, a total waste of time.
14. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä GetByBus & GetByFerry
Dear Mike,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your day trip from Dubrovnik to Kotor.
Please note that GetByBus acts as an intermediary in the ticket booking process and does not operate the buses or employ the drivers. The delays you experienced are often due to traffic conditions and border crossing times, which can vary, especially during peak travel periods. We do mention potential delays on our website to set expectations for such journeys.
We understand your frustration and are sorry that this trip did not meet your expectations. We will share your feedback with the bus company involved to help improve the overall service.
Thank you for your understanding.
Best regards,
GetByBus Team
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