Busticket4 Arvostelua 

We booked two tickets from Shkodër to Podgorica via BusTicket4.me for a departure at 13:15.
We were at the station before departure, but the MS Tours bus was no longer at the designated stop. Drivers from another company told us that it had already left, so we had to buy alternative transport.
The most frustrating part was the complaint handling afterwards. BusTicket4.me initially told us that, according to the carrier’s GPS data, the bus had departed 1 minute and 12 seconds early and then stopped around 20 metres further away for several minutes.
Later, MS Tours gave us a different version and claimed that the bus departed exactly at 13:15 and then waited another five minutes.
We repeatedly pointed out this contradiction and asked for the actual GPS record or transcript. It was never provided.
Instead of resolving the issue, BusTicket4.me ultimately referred us back to the carrier and declined the refund.
For me, the main issue is not the €27. It is the lack of transparency and the fact that contradictory information was accepted without properly clarifying what actually happened.
A booking platform should not simply pass the customer back and forth between support and the carrier when there is a genuine dispute about whether the service was provided as booked.

Based on this experience, I would be very cautious about booking through BusTicket4.me again.

Brilliant, understanding and fast customer service. I was replied to and refunded very swiftly.

Our plans changed in Herceg Novi, and the support crew helps us in eveything.

We get the refund of our tickets with out problem. Great attention by email

So glad with them. Thanks

Busticket4.me sold me tickets for a departure that doesn’t exist for a long time now. Next bus was full, and they also had tickets available for it on the website. My route was Rijeka-Pula.

Due to an unforeseen personal circumstance, we had to cancel a reservation; Customer Service handled the matter quickly and provided impeccable service.

Many thanks, and see you soon!

Booked a ticket from Bar to Prizren. The website explicitly stated the bus departs from the main station. The bus completely bypassed the station via the main road. Not only did BusTicket4.me sell a ghost route, but it forced us to buy emergency replacement tickets at the window that cost €10 MORE than the original price and left us stranded at the station for 6 hours. Avoid online booking here—it is inaccurate and will cost you extra money and time."

I wasn't able to buy tickets for the Budva–Durres flight because they were sold out, but after talking to customer support, they found three extra tickets for me and I bought them—they're awesome; this is the first time I've ever encountered something like this.

Veoma prijatno osoblje i brza pomoć.

Really good support team. Our bus did not arrive and we were able to arrange with them for new tickets. If you are from abroad, use Viber to contact them. Thank you to the support team ❤️

More expensive than alternative sites, or just booking at the station, for no obvious benefit.
Also no indication on the ticket or email confirmation that the ticket needed to be printed for boarding (Kotor to Shkoder). We had to pay a fee at the station to get a physical ticket when it would’ve been easy for us to print beforehand if we knew.

Edit: just to respond, no there was no emoji indicating printing required (I double checked that). Also, no the email or ticket did not indicate printing was required. I have lowered the rating as they have either lied in the reply or they don’t know their own tickets.

Kotor to Dubrovnik 3/6/26.Bus departure delayed 3 hours, then arrival delayed 4/5 hours due to driver being stopped/fined for speeding.
Rude driver, no explanation from company, no apology.
Non of which is ticket4me's fault.

However, when i contacted them they told me their own terms/conditions do not allow any compensation from themselves. Ie, they purchase your tickets from companies and you have no information on which company before purchase. Why?
After asking, they then gave a link to this bus company Jadran Ekpres.
When I research them (in 20 seconds on Ai) I discover this bus company have a dreadful reputation for service, delays, and disgusting driver behaviour.
Zero warning from ticket4me on this, which I hope they will now do in the future.
I would never re-use this company or the bus service. You make your own choice, but best use an honest company that care for their customers.

I booked a bus ticket from Sarajevo to Split through BusTicket4.me. The ticket clearly stated departure at 06:30. I arrived at the station before 06:30, only to be told by station staff that the bus had already left at 06:00 — and that there has never been a 06:30 departure on this route. The incorrect time was entirely on their platform.
Because of their error, I had to wake up unnecessarily early, wait stranded at the station for 3.5 hours, abandon all my afternoon plans in Split, and pay €42.24 for a replacement ticket — significantly more than the original. Every single one of these consequences was caused by inaccurate information on their platform.
When I contacted BusTicket4.me, they confirmed the departure time had changed but claimed they were not notified. They refunded only my original ticket (€34.30) and refused to reimburse the replacement, saying I could "use the refund to buy another ticket" — ignoring that the new ticket cost more. They then unilaterally ended all correspondence, refusing to engage further.
I also know of another traveler who purchased a ticket through this platform for a route from Albania to Montenegro, only to find the bus did not exist at all. They arrived early, waited, found nothing, and eventually had to pay a significant amount to share a taxi to reach their destination.
The platform displays incorrect and sometimes entirely fabricated information. If their errors cause you to miss your bus or lose money, they will not compensate you. There are other platforms available — do your research before booking here.

Veoma sam zadovoljna sa busticket4.me. Veoma je jednostavan za korištenje. Ali najvažnije od svega, korisnička podrška je odlična. Sve se obavlja brzo, ljubazno i ​​efikasno. Hvala vam puno!

I recommend it to everyone!

They just sent me a confirmation mail, but without the e-ticket. And I even can't find my order on the site in my personal account.

Jako sam zadovoljna uslugom prilikom otkazivanja karata. Dobila sam detaljne informacije kako putem telefona, tako i putem maila. Sve pohvale

They have responded nicely and immediately

I've used the service during my first trip to Montenegro to travel by buses across the coastline and everything was fine. On my second trip I've encountered the situation when the ticket machine in Žablak hasn't allowed me to buy two tickets to Budva for me and my wife because there was only one seat available. But there were an advice message to contact the support in case if I need more tickets. I followed the advice and contacted the hot line and they said me that they need to contact the carrier and we agreed that I'll send the email and they'll reply back. The support confirmed that I can buy two tickets by the email and I did it in a regular way on the busticket4.me website. The whole communication, both by phone and by email was in English so we managed to get to Budva by the bus with the help of the support and everything went well.

I have booked tickets for Podgorica-Plav next month. I can't comment yet on how the experience of using the tickets will go, but I want to acknowledge the very efficient service I received when I had to cancel two of the tickets for my group. They were very quick to respond and process the refund (minus a small administrative fee and the tax component).

Sve pohvale.
Ažurni, predusretljivi i jasni.