GERMAN PARTS Arvostelua 

Bought a pair of C63 W205 AMG headlights for my vehicle from German Parts and honestly couldn’t fault them. The guys were helpful, answered my questions and made everything really straightforward.

The headlights arrived a day later than they said but I was told prior to them arriving there was a delay so I wasn't bothered,

They arrived safely packaged and were exactly as described.

Would definitely recommend German Parts if you’re looking for Mercedes parts!

It’s always a bit of a worry buying expensive car parts online but this is my second time using them and as always fantastic service all round, they will always be my go to!!

This company take your money and never provide the parts been lied to over and over. no refunds over 1k. Do not use.

Like many other customers l decided to trust this so called specialist company ( German Parts ) by asking for the Manager’s help and advice in replacing a full Audi Led matrix headlight unit complete with modules for my A3. On hearing his convincing explanation and asking price £1350 for a complete brand new unit inclusive of postage I decided to trust in him to purchase the unit needed and have it sent to my garage of choice for fitting. The unit took approximately 4/5 weeks to be delivered to my garage, apparently coming from Germany, but on its arrival with my garage it was quite noticeable to them that it was second hand with clear water corrosion marks on the modules and a noticeably weathered outer unit. I decided to accept it being second hand thinking if it works all is well my car needs a fully functional light to pass its next MOT so the light is fitted. Big mistake, this is where everything goes completely wrong the unit is fitted passes the Audi code system lights up but the MOT headlight alinement system showed that the Manager at ( German Parts ) had sent me a European left hand drive headlight unit which is totally not fit for purpose on uk roads. I contacted German Parts and made my feelings clear with them about the situation and we eventually agreed after many phone calls that they would replace the unit and I would in turn return the wrong unit back to them once the replacement unit had been fitted. Many promises and blatant lies and more lies that the unit is about to arrive at their store, then more excuses that revenue and customs were holding it back 5/6 weeks in total, then they can't find it then the Manager refusing to give me a refund because he said he had to spent £1500 to buy another replacement unit from another source, again verbal rubbish. Its unbelievable that they ( German Parts ) can fabricate lie after lie which I'm sure they themselves believe in and are happy to take your money and rely on genuine people walking away at a loss which I'm sure many other customers have probably done. To end to my review and because of the pain taking stress and mental fatigue I actioned a Fraud Section 75 case through my credit card company, producing all evidence requested by them which included recorded telephone calls between us, my case was upheld and I received my money back in full.
This whole situation started on the 19th Feb finishing with my positive result 6th Oct 26.
So people out there be Warned !!! They talk the talk but fail in every avenue to impress and Mastercard in their investigation found out who really was trying to commit fraud.

I have used this company twice now to order xenon headlights for my BMW 5 series.

I found the website easy to use and helpful. The prices are good and the pre sales communication is really good. The products themselves are genuine and excellent.

On the 1st order I thought the packaging could of been a bit better due to the fragility of the product. After giving my feedback the second order was really well packaged so they really listened and took that on board.

The after sales customer service was just a bit hit and miss with getting responses. On the second order again after feeding this back they really turned this around and we're much more attentive.

So all in all -; Great genuine products, Great Prices, Great Website, Really listened to my feedback. If the after sales customer service and packaging remains as good as this then it's five stars ⭐⭐⭐⭐⭐

I hope they expand the amount of BMW products they do too.

Thanks 👍

Joe and the team are superb bought some new black badges for my C63s and they were perfect. Fast delivery and great customer service. Will be back for more accessories soon. Keep up the great work.

Great customer service, fast acting and extremely efficient and knowlegeable.
Joseph found the part I needed and had it out to me the next day.
Highly recommended company, my 1 stop shop from now on.
Thanks GP

Great customer will definitely be ordering from them again

German Parts pull through for me everytime I need OEM products for my car, not only is their service top tier but they can beat the main dealer on price every time.

Great service from German Parts. Communication was on point throughout the transaction, answering any questions I had about the parts/delivery.

I ordered a pair genuine shock absorbers and the pricing was unbeatable. Saved a few hundred £'s over going to the main dealer for the same parts. Delivery was a bit delayed due to the parts being shipped from Germany, but it was worth every penny and I will definitely be buying from here again. Thank you

Ordered a parking sensor for a Mercedes GLC. The part was available and at a competitive price. It arrived quickly and was well packed. Very happy and will use again

Very straightforward telephone transaction, part arrived in a couple of days (as promised) with no issues. Would definitely use this supplier again

My initial experience was good, a supposed OEM headlight for half the price of BMW and they were helpful when placing the order on the phone. Then it came to returning the headlight (which didn't work - the garage had to order a full price OEM from BMW which worked first time) and GPs illegal returns policy and behaviour then came to the forefront. Note that their refund policy is buried in tiny font at the very bottom of their webpage. Distance selling rules mean that you cannot to refuse to refund clearance items or items that are in the sale, however GP says exactly this in their returns policy (if you are having trouble finding it, it is because they bury the link in tiny text at the very bottom of their webpage). When I returned my headlight they said it would be checked within 24hrs and then refunded promptly. I chased multiple times over several weeks, they ignored every single email. Eventually had to report the transaction as fraud to Barclaycard - I sent off all the proof and got a refund. WILL NEVER USE THIS COMPANY AGAIN.

Tips if you really do want to deal with this company (which I don't recommend): Use a credit card for extra consumer protection, only communicate via email so that everything is in writing, understand your rights and distance selling rules, and finally don't expect the product to necessarily be OEM and actually work.

EDIT (Update below to address response from GP):

1. It is correct that you held the headlight for 2wks and this flexibility was appreciated. However, this bears no relation to distance selling rules in which the return period 'clock' starts once the product has been delivered, not ordered. 'Accepting' the headlight back was not goodwill, it was a legal requirement and it goes to show that you are not actually familiar at all with consumer law.
2. The garage in question is a very highly rated independent BMW specialist who have fitted parts that I have sourced multiple times with no problems at all.
3. You tried to call me twice after receiving my first email and I chose not to answer as your return policy was a huge red flag to me and I wanted a written record of everything. If you required information from me, you could have emailed, but instead chose to ignore multiple emails sent over a sustained period of time. A simple email saying "We are ready to process your refund, please call us to provide your credit card details" would have been straightforward.
4. Your very first email response to my return request states "Please note that the BMW headlamp was a pre-order item, procured specifically for your request. Additionally, the item was purchased during a sale period. I would appreciate it if you could review our terms and conditions regarding these types of orders." Neither 'pre-order' items nor sale items are exempt from distance selling rules and your efforts to dissuade me from my consumer rights speak volumes. As the seller you do not need to know the reasons for my return to facilitate the return or refund the money paid by a customer.

Thank you for your response but none of it rings true to my experience of your company.

Could not help enough got every thing sorted for me at a great price can't ask for more

I have never given a negative review, but on this occasion I feel I need to.
I ordered a pair of BMW 5 series headlights at he end of January and they arrived 11th February, so far so good. Upon inspection, one of the headlights was missing a rear access panel, I was told a replacement would be sent – it is now middle of June and it has still not arrived! Several emails have been sent chasing delivery, but they are ignored and I get no response, this seems top match other reviews.
The headlights are advertised as genuine headlights and pictures show a BMW logo on the lens, but they are stamped “made in China”, so after market copies. I feel the description is misleading.

After a lot of research, I came across German parts and decided to purchase the sport downpipes and have it installed along with other mods and I can honestly say that Im so glad I took that decision as the outcome was perfect in every way, but before that and most importantly is that dealing with Joseph was an absolute delight along with his exceptional team and his wonderful father (an ex car racer), super friendly and very hospitable. Joseph's experience is next to none when it comes to Mercedes and Im sure will be the same for all brands, but it's just the way they work is extremely professional. As for the GT-C I took to them, well, If you have any GT, do yourself a favour and take it to them so you can start really enjoying your car and I promise you won't be disappointed. Thank you so much, really happy.

I ordered a headlight and paid over a thousand pounds for it.
The headlight was never delivered and I have had to start legal proceedings for return of my money.
I consider this to be dishonesty and Joe obviously found it very easy to make incorrect statements

Dishonest people
I have made a money claim on line to try to get my money back
They make promises but have no intention of delivering
They tell lies vey easily

Joe & the team recently completed a service on my amg gtr, great communication and took care of my pride & joy.

All disks and pads changed.

Gearbox oils changed.

German Parts are an extremely friendly, polite and very knowledgeable and capable team that provide a perfect service where nothing seems to be too much trouble.
All the products they sell are great, especially the carbon fibre parts that are made directly for them - everything being correctly priced is a real plus too.
I will definitely be using German Parts again.

Never trust this site. They sell the product, days pass, the product doesn't arrive, and then they say it's out of stock. I wouldn't recommend it to anyone.