Generac Power Systems Arvostelua 173

I have installed 20 different Generac generators over the years and never before has one failed to start out-of-the-box. Generac Tech Support was useless; all she did was give me a number of a local certified tech. Turned out to be oil soaked air filter, which he replaced in 10 minutes. NOT COVERED BY WARRANTY and Tech would not leave the jobsite until he was paid. How did all that oil saturate the AIR filer? Supposedly it was overfilled ... Now, WHO put the oil in the generator: the factory? the retailer? a middle man? No one knows. As the installer, I checked the dipstick and made sure it was right on the "full" mark. Customer is positive he just bought a lemon. Time to sell Kohler.

When you purchase your Generac generator, that is just the beginning of your costs. Then it suggested you buy a maintenance contract which will cost at least $395 per year. Otherwise all warranty calls come with a diagnostic fee to get someone out to check/fix the problem. The Generators come Wi-Fi equipped, but the free Wi-Fi app from Generac does very little except receiving countless push notifications. [You can’t even crank the generator using the “free” app]. You’re invited to upgrade the app for another fee per year to make your Wi-Fi fully functional.

Had my generator installed by light force, it went down four months ago I called light force they changed me $150 for diagnostics and say it needs a stipper motor and it’s under warranty, it took them two months to replace it, still it didn’t work so they said it needed a battery and it’s $125 and not covered by warranty still not working they said they will try to figure out what is wrong and get back to me, it has been two months now haven’t heard back and every time you call either leave a message and will get back to you and they never do or the mailbox is full, I called Generic and they are as useless 

Generac does not care about the customer. I have a generator that I have only used a total of about 3 hours but it has cost me over $7000 to replace break downs. Once my main breaker went out and the generator ran for 4 straight days. I have contacted differant people right up to the CEO office and they will tell me we will look into it but never hear back from them, All they care about is getting your money

I've had a generac since 2020. All was good until they revised the APP. then I had no access after calling several times. Then I started getting an E1505 error code. This went on for 8 months. Finally after 3 techs came out and diagnosed each saying different problems. I went out and took the time to check it myself. I found 1 wire loose. There Service is good until your warranty runs out. They were going to replace my starter and charge $500. I bought the Generac starter myself for $145. Turns out my starter wasn't bad. Shame on this company.

I’ve been dealing with Generac for over 7 months now, and I can honestly say this has been the worst customer service I’ve ever experienced. I opened a case with them back in July 2024, and here we are in January 2025, still no resolution and zero contact. I’ve emailed them over 30 times, made multiple calls, and each time I get the same generic “thanks for reaching out” response, and that’s it. No follow-up, no resolution, no assistance.
I’m incredibly frustrated and disappointed. A company this large should know how to properly handle customer inquiries, but it’s clear they don’t care about their customers at all. I will be taking my business elsewhere, and I highly recommend you do the same. You’d be better off with any other company that actually values their customers.

My generac was installed today by Ryan and Nick from Accurate Power Systems in Waverly NY. They worked 9 hours from start to finish without a break in rain and freezing cold. Ryan explained everything through the whole process and did a dry run with me at the end. I am so very happy I chose this company. Thank you guys.

I talked to Nathanual at Generac in WI headquarters and these guys have the worst customer service as a manufacturer. I have a powercel CSXW200A3 and they told me it will not work with a 18kw Generator. I would need to replace it. Absolute BS. I looked at the RXSW200A3 and the form factor is identical. I called a local supplier and got a new board A0004499959 for a easy replacement without replacing the transfer switch. THE CEO of Generac needs to be fired! BAD customer service and they are RUDE.

I have had a Generac 22KW whole house for 4 years. The unit has worked well. HOWEVER the system uses two 7000 Smart Management Modules (SMM). These have failed 3 times and are not under warranty costing several hundred dollars each time. Calls to Generac have resulted in "no known problem" responses BUT detailed complaints of identical failures are all over the web and on Amazon reviews of the 7000. The company is refusing to acknowledge or fix the problem. Stay away!

UPDATE: Parker and Dylan installed the 22K Generac generator in two days, as promised. They arrived when scheduled and were very courteous. All of their work looked great. They cleaned up all their debris, kept me informed as they progressed and went over the operation and maintenance before departing. I highly recommend Southern Air if you are considering a whole house generator.

After moving to a different home, I decided to have a whole house generator installed. A friend highly recommended Southern Air. Ray Parish assessed our needs and carefully explained our options. We finally decided to press ahead with Southern Air and they are to install next week. I’ll update this port later.

I’ve had this Generac for about eight years to 2200 KW. The generator itself has been very good. Customer Service is among one of the worst customer service I’ve ever dealt with in my professional experience ever. When you call them they are untraine. I couldn’t get anybody to answer a question which was a simple programming question. They told me to call a dealer and the dealer should be able to answer, but their customer service as I was told all they do is read the instruction manual to you. they don’t know any of the stuff. I’ve Encountered this numerous times. For that one reason I would never purchase a generator again.

Brand new standby generator has 30 hours on it. Two years ago when it initially got installed first storm came by and had a low voltage alarm and shut off 1 hour into running. Two days later after power has been restored they were able to come out and fix it. Service guy said “this is a common issue.” Two years later another storm hits lost power. Same issue arose again. Contacted generac we were then told to contact a servicing dealer so we did and they won’t come out and diagnose the problem cause they already know the issue and they don’t have the parts on hand. Called generac back and they said there’s nothing they can do until a diagnoses is made. This company is selling known faulty generators with no resolution. They don’t take any accountability for their actions. If I could rate them a 0 I would. Over the past two storms this generator has a 0% chance of running and the problem is going to continue with every storm. Sad when you have doubt of the standby generator running and you have to consider getting a pull cord generator as a back up to the back up. Strongly urge you to go with another company. Customer service sucks, products suck, they don’t stand behind their product, service techs tell you yea it’s normal but don’t carry additional parts, by the time it gets fixed you will already have power and the next time your out of power you’ll be on the phone again

I have had to replace the controller on my 20KW whole home generator three times since it was installed in June of 2014. I recognize that the initial warranty period has expired, but the company should be conderned that I have had to replace the controller three times in a five year period. However, they express no concern that their product is costing the customer approximately $1,000 dollars to replace these controllers every 2-3 years.
Don't EVER purchase a Generac contoller if you want a maintenance free generator. The company and generator is a piece of junk. If it was my company I would try to do what I could to find out what is wrong with these controllers and to subsidize my customers for their losses.
AGAIN, DON'T PURCHASE A WHOLE HOME GENERATOR FROM GENERAC!!!!!!

I put in a solar/battery system 4 years ago. Be aware that Generac doesn’t do any installation or repairs. It’s all contractors. Which come and go. One repair took 9 months, when they finally came they forgot the parts, which were a 6 hour drive away. I used my own airplane to go get them. My battery went offline two weeks ago, the new local contractor said daily they would schedule an appointment. With Helene coming I begged them and Generac to come get me on line. I got an email just before the power went out that they were coming in 5 weeks. Generac customer support does answer the phone, and speak English, but can’t control their contractors. $26,000 and I’m sitting in the dark.

I bought a 20KwH whole house generator from Generac and apparently they don’t stand behind their own product.

They would not let me speak to a manager in customer service.

They would only tell me to call a different Electrician who was loosely affiliated with them. But since these electricians didn’t sell me the unit, they weren’t interested in doing any warranty work.

So once you buy the unit you are totally on your own. Absolutely no company support.

Wish I had known this before spending $10,000.
I would never have bought this brand.
Steve

I've had a Generac solar panel system for 5 years with no issues until recently. I was planning on calling Generac but before I could a repair van pulled in to fix the issue. Generac monitors the system remotely. Very impressed.

Faulty manufactured parts. They don't want to take the responsibility for it. My unit is only 3 years old bought brand new. Service properly but failed since May 2024. Had to endure 2 major weather events here in Houston, Tx. Still to date in September repairs not complete. Company has bad management abiities to care of its customers. Advise others looking for this type of service, PLEASE do your due deligence before purchasing a Generac.

had a generac installed on sept 5th 2024 by HOLLY ELECTRIC everyone was great James Brader an Samuel Michael were very helpful Thank you Rose Baldwin

I emailed the company to get a local service store to do warranty work on my Generac pressure washer. After 8 trips to stores that GENERAC recommend in writing to me, none service Generac pressure washers.

Now customer service won't communicate with me because I asked if Generac Corporation was in bankruptcy.

Terrible customer service department. Terrible company to deal with after the sale.

Now I truly understand what my business management instructor meant with the phrase "Buyer Beware".

Model No, G0072090, Hurricane Beryl hit and we were prepared for it with our new Generac, we thought, after 2 hours it went out, Code 1902, emailed immediately and called, still calling and always the same 2- 4 weeks out, rotary brushes going out everywhere on these models, 48 in my county of Brazoria, the distributor tries but was given a lemon obviously, Generac won't respond with any dates, this is the worse decision I've made in a long time, $14k down the drain on a lemon. No way I would have ever purchased if I knew then what I know now. They aren't standing behind their product like they claim, or the urgency of our needs do not matter, they should just replace them all or refund the amount.