gee Arvostelua 1 051

Lovely quality hair, my only suggestion for improvement is the returns and exchanges, it costs the customer a lot of money to send tracked.

Disappointed – Product Didn’t Work for Me and Return Process Was Difficult

I wanted to share my personal experience with Gee Hair. The product I received didn’t feel as I expected based on the information online. To me, the hair felt quite coarse and synthetic in texture, but they say it’s not and I do trust that but hair didn’t feel
As good as I’m used to. which wasn’t what I had hoped for. I had spent more than I could comfortably afford, so this was really disappointing.

I then tried to arrange a return, but I found the process difficult to manage. I’ve been dealing with health issues and am mostly bed-bound at the moment, which made everything more complicated. I explained this and asked for some guidance or clarity, but I still struggled to understand exactly how to move forward with the refund. I was willing to have someone return it on my behalf, but I didn’t feel confident about the outcome based on the responses I received.

I’ve used other higher-end brands before, and my experience with them has been easier in comparison. I’ve tried to handle this situation reasonably, but it’s been a stressful process overall.

I’m sharing this purely so others can know what my experience was like with the product and the return process. Based on this experience, I personally wouldn’t purchase again..

Terrible customer service. I ordered hair extensions from this company, but the colour I received looked noticeably different from the photos and description online the sample provided doesn’t give an overall colour or thicknesses likeness so the package has to be opened. After sending the item back, they refused both a refund and to return my own hair extensions unless I paid an extra £4.99 postage fee.
They repeating the hygiene argument, but again, that only affects your right to a refund — not your right to have your own property returned without extra cost.
No company can keep your goods and your money as leverage for another payment.
This means they are currently holding both my goods and my payment. Despite several polite attempts to resolve the matter, the company insists this is part of their “policy,” which I believe is unfair.
I’ve now had to escalate the matter to Capital One under Section 75 and Citizens Advice / Trading Standards. I would urge anyone purchasing from this company to read the small print carefully before ordering, as their returns process is not as straightforward as it appears.

I recently took all my extensions out and got my hair cut short to try and get it healthy again. But when going on a night out I felt like my hair was so underwhelming!! These face framers have been perfect, super discreet, stayed in place all night and non damaging to the hair! I’ll be purchasing more of their clip in options soon! Order #18246

Such lovely quality extensions, feel so light when in and swatch option really helped me check that I was purchasing the right ones. Came in lovely packaging and super excited to wear them all the time. Love love!!

Very Happy
I ordered the baby face framers in chocolate - due to age/menopause my hair isn't what it used to be sadly, just lacks body at the sides/front - wore these for the first time last weekend to a party and they were perfect, didn't have to adjust or move them all night, very happy..... only a slight difference but just what I wanted. 100% order if you're thinking about it..... Order #18669

At first, they seemed perfect - silky, smooth, and good quality when they arrived. However, once I washed them for the first time, the texture completely changed. Even when using filtered water and gentle treatments, the hair became rough and difficult to comb. Unfortunately, it doesn’t stay the same as when it’s new.

With time, the more I combed it, the more hair started to fall out, and the extensions became thinner. Overall, I can’t say I’m happy with the quality it’s quite disappointing, especially considering how nice they seemed at first.

Quite lacklustre customer service. I have ordered many times and it's fine, unless you need to return something.
One of my orders was accidentally refused at the delivery point and I had to chase it. They didn't inform me that it had been returned. It also took over 28 days or 4 weeks to get a refund when they could see from tracking that the item hadn't been delivered.
Another order from the beginning of October has only just been refunded. There are quite a few out of stock items and no free returns or helpful labels which you would expect given the probable sales volume. Please also note that, if you return anything, they will refund the product less the original shipping fee so you will always pay that if you need to return or exchange. If you then add the registered post it will cost you to return the item, it will easily cost you in excess of £20 even if the hair is the wrong colour. For me it was a £23.99 cost in total for one return. Bear this is mind if you aren't sure about the colour. There are also lots of officious messages about not opening the packet.
The hair is nice. It's good quality and arrives quickly if you pay the express postage. Although I am now ordering from somewhere else where the hair is also really good and a slightly better colour for me. Overall the product is good quality but there is no sense of being looked after as a customer.
Update: regarding their answer below. The hair is sent by Royal Mail and so they can see if the package isn't delivered. I could see it on the up to date tracking that it hadn't been delivered and so they can definitely see it.

Perfection
I got the volumiser and then bought the face framers separately and my god do they look natural! I have them so close to my part but they blend in so well and the colour matching is amazing!! Would recommend to anyone with thinning hair that’s a little bit reluctant to buy incase you can see them. I promise you they don’t disappoint!! Order #18520

These extensions literally changed my life. I’ve had hair loss for years and nothing helped until now. They look like my real hair and made me feel confident again.

From ordering to arrival, the process was seamless and arrived in a quality zipped storage bag. The quality of the hair is excellent and clips very easy to my head. I was looking for extra volume as I have thinning hair and a one piece that looks natural and easy to use and that’s exactly what I got! I’m delighted with the result and would highly recommend Gee Hair!

I have been looking for something to add volume to my fine hair for ages and these are so perfect! The colour match was spot on. I loved how they send a little swatch with your order so you can check the colour before you open the extensions. They blended perfectly and did the job. Highly recommend! Very happy customer! Order #18306.

I’ve been buying extensions from Gee for 3 years now. They are hands down the best on the market. Quality wise oh I’m in love. It feels like my real hair. Value for money is great too! Would absolutely love a fringe version if one was ever made x

The first extensions I’ve actually loved wearing I’ve tried nearly every brand over the years and nothing has ever felt this natural.GEE’s extensions blend in so seamless even my hairdresser asked where there from! I wear the multi-way weft ONE PICE, it takes me five minutes to clip in and completely change my confidence. Order 17953

I hesitated buying at first because their not cheap but they're honestly Ina different league. I've had nine or 6 months now and they still look new. I can't ever go back to over brands.order 17957

Horrible unprofessional company wouldn’t refund a faulty set of extensions and were rude! Foxy locks is much better

20/11/2025 – Update
Disclaimer: This a personal true account of my experience with Gee Hair. I have all evidence to support the below.
Dear Gee Hair, Trustpilot contacted me today to confirm that you reported my review below (posted a few months ago) for removal, despite already replying to it? Trustpilot assessed it as non-defamatory, and reinstated it. This outcome reinforces my concerns and echoes the poor reviews you’ve received. Customers rarely go to such lengths unless they feel genuinely mistreated. Why did you try to restrict me from sharing my negative experience? All I needed/was entitled to was a refund for an unsatisfactory product. I followed the CRA process for that resolution.
I obtained a refund via third party and had forgotten about all of this stress but months after the fact you reignite it by trying to invalidate my experience by having it wiped. This is upsetting and unlike any other company I have experienced. You seem determined to resist legitimate refunds, operate outside the Consumer Rights Act, and provide poor service. Trustpilot’s decision to restore my validates this but again it is a third party pulling the weight you should be . You must listen customers when you get reviews that show common issues if you want to improve. Respect statutory rights, improve product quality, and change your approach to customer service. Customers are individuals with different circumstances and some, like me, are vulnerable or facing financial difficulty. Denying valid refunds only deepens distress.
My initial review remains below.
Issues: pre any styling, hair quality unsatisfactory: excessive shedding, matting, and clumping. Emails felt pre-generated, patronising, and accusatory: phrases like “our technical experts will conduct test and investigate for heat damage before you are refunded’. You fought me tooth and nail to avoid refunds ignoring consumer rights act/guarantee. Day of receipt: I contacted you immediately about severe shedding. You replied that all hair “leaves in perfect condition” and advised me to monitor it. Follow-up: You required me to pay for a return so your “technical specialist” could investigate and said if your testing results fail I would not get a refund. Emails were lengthy, full of jargon, and stressful. Photos sent upon request after you committed to resolve issue via email.: Despite evidence, you claimed I missed the 14-day guarantee and refused a refund. Consumer Rights Act: I raised the fault within 14 days, so I was entitled to a refund. As a neurodivergent customer, I explained the stress caused by your emails and lack of faith in your process. Resolution: With help from my advocate, I pursued a chargeback through my credit card company. You declined and rejected this in the first instance however escalation succeeded . I was refunded in full without your cooperation. Help for other customers : ‘Customers are not obliged to return faulty items for “investigation.” Statutory rights under the Consumer Rights Act override company website guarantees. I raised the issue within an hour of receipt, you dismissed it as “normal shedding.” And told me to ‘monitor it over time ‘.
Although I eventually got my entitled outcome - it required significant effort and third-party intervention. My advice to others is to avoid this company based on the above.
Gee I am mentally drained and exhausted. I respectfully implore you to leave this laborious and stressful experience here and allow customers their right to review you.
I simply want to move on and restore my faith in the many companies out there that do listen to their customers.

Very disappointing customer service. I spent over £130 and was offered free delivery, but as I needed the order urgently I paid £9.99 for next-day delivery. The parcel didn’t arrive the next day—or the day after—and eventually turned up three days late.

When I contacted the company, they refused to refund the delivery fee and simply blamed Royal Mail. Their replies were dismissive and unhelpful. If they’d refunded the delivery cost (especially since free delivery was already an option), I would have kept the product, reordered, and recommended them to others.

A week later I even received an email offering £5 in return for a positive review—unbelievable. If they’d just handled the situation fairly, they would have earned genuine praise instead and kept a customer. The cost of them replying to my emails and taking the order back far exceeded the £10 they should have refunded me.

I ordered hair extensions from Gee Hair after using their colour-match service. I trusted their process and spent £165 based on what they recommended. What arrived was a completely different shade — nothing like what was shown or promised.

I sent over three clear photos and even gave them the exact colour code my hairdresser used, yet they still managed to get it totally wrong. I feel completely ripped off. Maybe it’s a quick sale for them, but it’s customers like me left out of pocket.

In the middle of a cost-of-living crisis, £165 is not pocket change. Gee Hair really needs to sort out how they match colours and treat their customers. I wouldn’t recommend them to anyone.