gee Arvostelua 1 051

After years of using clip-in extensions and trying top brands from Australia, the US, and the UK, I’ve just received my order from Gee and I’m genuinely shocked.

1. Outstanding quality. I ordered Gold Blonde and you can tell it is 100% Remy, perfectly processed, and with unusually thick ends.

2. More clips per weft. This design allows better grip and healthier weight distribution.

3. Innovation. Their hanger and minimalist packaging are the best I’ve seen. Elegant in every detail.

4. Customer support. Quick and efficient when I had a tracking issue.

5. Patents and exclusive colors. Having patented ideas and offering natural shades reflects the passion and care behind Gee’s work. This is the first brand I’ve tried that offers blondes that actually look and blend naturally.

I love supporting brands that truly care about excellence. Gee deserves all the success and I’ll definitely be ordering more!

Worst purchasing and customer service experience of my life.

Avoid Gee at all costs; the hair is thin, straggly; ragged at the ends and you’d need £400-800 worth to create the looks they advertise on social media and even their own website.

I bought £273 worth of hair; face framers x 2, and 3 x volumisers via the ‘create your own set’ page on their website.

The colour swatches matched perfectly so I made the mistake of opening the bag; they lock the bag with cable ties and so you cannot see how bad the hair is until you open it; at which point Gee state the hair is categorically not refundable.

It is a scam. Their images show vastly thicker looking hair than what you receive. Honestly I could have cried. I’d have needed to buy at least 3 times that amount to create what is shown online.

Note I’ve used Cliphair, Amazon, Foxy Locks, Beauty Works and Milk and Blush hair for over a decade and they are all vastly better than Gee.

Gee customer service was exceptionally patronising and passive aggressive.

The only solution offered was to return the hair for an internal inspection (hmm, I wonder how impartial that would be..) and IF found faulty I could have a replacement only.

If not deemed faulty I’d have to pay for them to send it back to me.

But the issue was that I wanted a total refund because I’d never wear such bad quality hair and a replacement was of no use to me; for £272 I could get a lovely set from any of the competing brands and twice as much nice thick hair rather than the straggly pathetic strands sent to me.

I contested it with my credit provider but Gee informed me (rather boastfully) that I wouldn’t succeed in my case because as long as they offered a replacement as an option they would win.

Gee also had the cheek to say that I’d ordered 2 ‘non matching shades’. My shade choices matched my hair and I didn’t appreciate them commenting on my choice of colours, very unprofessional and completely irrelevant?

They also said the photos I’d sent them of the bad hair were deliberately placed in a way that made them look bad (!) so asked me to brush them out and lay them facing upward. I did exactly that, brushed them smooth and laid them on the bed next to a brush to show how ragged the ends were but apparently these new photos ALSO were taken to ‘make them look a certain way’ which is laughable as that is how they really looked and I did brush them smooth and flat and neat as possible!

So- bottom line is, dont open the packet if you don’t want to be disappointed and left with no option of a refund.

I have never written such a disparaging review but honestly felt robbed (and patronised!)

Amazing quality!
First time I ever tried hair extensions and they are amazing! The quality of the hair is just superb and the clips are so well made that it’s really easy to put them on. They don’t pull your natural hair and they just blend so well. The Volumizer just gives me that extra thickness and volume that I have always wanted and still looking very natural. The Face Framers I have tried are the perfect size and not heavy at all. They all come in lovely zipped pouches with a handy extension hanger to keep them nice and tidy after use. I am super satisfied with my purchase and I would buy it again

Perfect
Really lovely quality hair. Excellent customer service xx. Order #19785.

Being perimenopausal, my hair has thinned dramatically over the past few years. This has caused me to lose confidence, as my hair was always my crowning glory. Since discovering Gee clip in volumisers, I feel like myself again. When positioned just right they are seamless, & the colour is a perfect match. Will definitely buy again. Order #19976.

The perfect, solution to thinning menopausal hair
Bought the volumiser and framers to give my thinning hair a boost. So pleased with the results! Great colour match and so easy to attach to my hair. Suitable not just for a night out but day to day also. My sister was amazed and is going to buy some for herself. Would definitely recommend. Order #19786.

Colour match is absolutely amazing! Clip in seamlessly, I’m just getting use to having full hair at the front!

Love my new extensions, beautiful, soft, comfy and ive had so many compliments!

Purchased Saturday for next day delivery. Monday nothing. Tried to contact them, no reply. Now end of Tuesday and still no reply, tracking number doesn’t work, no sign of product. I paid 9.99 for next day. Absolute scam, avoid! Terrible customer service for the pure fact you can’t even contact anyone! When I do finally get through to them I will be expecting a refund for the 9.99 postage I paid for next day delivery

Update: Current delivery date being shown is now Wednesday (I’m not holding my breath) still no sign of anyone from customer services. Let’s hope they get notified of this review and it incentivizes them to communicate on here. I will be sure to tell anyone I know to avoid this company at all costs based on my (factual) personal experience with them regarding appalling lack of customer service availability and communication. From reading the reviews below I can see I am not the only one who has had a poor experience.

I've purchased face framers from this company twice and I love them! My hair is thinner round the fringe so I purchased baby face framers which look so natural and give me a fuller fringe. They come in a stylish package and the hair is good quality and remains shiny. They are easy to clip in and the colour blends in to my natural hair beautifully. I would recommend these! Order #18917

Having used extensions for years, I can confidently say these are the nicest quality hair I’ve ever had! Seamless clips which blend with ease and the hair is so silky and realistic looking, not too thick and easy to style - I’ve had tons of compliments! My only complaint is the response for a colour match was very slow, but very happy with the colour advised which was golden. If I were to buy again I would go for the golden with root, which I think would blend even better. Order #19470.

Great products, but customer service needs improvement.

I’ve placed four orders over the past three months because the products are excellent quality. However, when I needed to exchange an item for a different color, the process took weeks—eventually resolved, but far from smooth.

Recently, I ordered a set of extensions as a gift. One piece arrived with a faulty clip. I reported this immediately and was asked to send a video showing the fault (and even asked if I had used the extensions—how could I, when they were defective?).
Today, nearly a week after my initial email, I received a response offering two options: return the item so the supplier can repair the clip (which will take several weeks) or accept a discount to keep it. This is unacceptable. The item was purchased only a couple of weeks ago—and as a gift! Why should I wait weeks for a repair? Why not simply replace the faulty item?

I will now be contacting my payment provider to escalate this. If you never encounter issues, the products are fantastic. But if you do, be prepared for poor customer service.

Update 08/12/2025 - the seller said that under consumer law, you are not entitled to a replacement - only a repair. This is incorrect and that rule only applies when you simply change your mind. It does NOT apply if the item is faulty.

Under the Consumer Rights Act 2015, you have full legal protection. If the item is faulty, you are legally entitled to:

1. A full refund (within 30 days of receiving it)

If the product is:
• damaged,
• defective,
• not as described,
• not fit for purpose,

…then the retailer must refund you, even if the item is a “hygiene” or “non-returnable” item.

They cannot refuse based on hygiene rules.

2. Repair or replacement (after 30 days, up to 6 months)

If you’re past the first 30 days, the retailer must offer:
• a repair, or
• a replacement

And if the repair or replacement fails, you then get:
• a full or partial refund (your choice in most cases).

I did not receive my item back in September and I have been battling for a refund ever since. I was not home at the time of delivery and Gee Hair made me wait for a Royal Mail investigation when I complained of non receipt of the item. When Royal Mail provided them with a signature, a photo, and a GPS near my house, they simply said I can't get a refund because they can't get compensation from Royal Mail with these proof of deliveries. The photo shows the parcel in the postmans trolley, not near my house or with a door open (huge reg flag!) and the signature is fraudulent and is not mine or my partners! The GPS means absolutely nothing as it could have been scanned and put on my doorstep for anyone to take or scanned and the postman took it. These "proof of delivery" are no proof at all and Gee Hair do not care that their customer did not receive what they paid for, they only care that they will not get compensation, so that means the customer loses out. I have never in my life had customer service so bad! Gee Hair choose to use Royal Mail, not the customer. Gee Hair can clearly see the proof is not legitimate proof so they should take this up separately with their chosen postage provider and provide the customer with a solution. I have had to get a refund from my credit card which is a huge process, not to mention all the time wasted trying to communicate with Gee Hair.

If you have a problem, do not expect Gee Hair to help you or to give you a refund.

Love the extensions. Loads in the pack! I bought more for volume so took to hairdressers to trim length to match my hair length. She talked about what great quality they were!

Absolutely Love My Gee Online Volumiser!
I’m absolutely thrilled with my clip-in volumiser from Gee Online! The colour match is spot-on — it blends so perfectly with my natural hair that you’d never know I’m wearing extensions. The quality of the hair is soft, thick, and so easy to style. It fits perfectly and feels really secure, giving me the extra volume I’ve been looking for without any discomfort. The service from Gee Online was excellent from start to finish. They were helpful, responsive, and made the whole process so smooth. And the 12-month warranty says it all — you can tell they truly stand behind their products. Highly recommend! Order #19033

I ordered from them twice. The first time I received an empty box. The second time I received nothing, but it showed as if the order had been delivered. I paid customs twice, and they didn't even respond to my emails. I have to pay for nothing. They are very rude, they don't help you, and they almost never respond. I'm very disappointed that I trusted them.

Good quality and natural look
I love the face framers. They perfectly match and looks natural. They are very soft and easy to clip on/off. ⭐️⭐️⭐️⭐️⭐️ thank you Gee team! Order #18919.

Ive continued to be an unhappy customer despite contacting them on email they have failed to reply to me again and they continue to debate over the fact they DID NOT send the sample, its beyond me that they are so incredibly incompetent that just by the fact they sent a photo with the product unpackaged that they think this is enough for them to have not sent the item. Also worst of all they continue to try and silence me, why do you think i will continue writing these reviews? Because i feel not only conned, i paid you for a service, i have NOT received the sample. Just tell me one credible reason why i would lie about not receiving a sample? Worth £3? Why would anyone lie about that? Why am i so angry about a sample if i had received it? Just think to yourself why i have never complained in the past, but your incompetent way to run a business and fix this is exactly why i will continue to write these reviews to tell people the truth that even over a simple mistake worth £3, you wont even fix the issue, that shows you how horrible this company is to deal with, im sure its costed you more than £3 to reply back and forth to me in your time alone? To me the fact that im not trusted as a person is what will keep me writing these reviews. Also stop trying to take my reviews offline, this is unbelievable you have made a error, denying it and trying to silence me this wont happen and i keep looking out for those emails to respond quickly since you dont want to resolve it.

The worst company ever, the worst customer service. You will get fobbed off, any problems whatsoever they are not interested. They dont send you the order and its not their problem. Gee this is the start to the end of your company, every bad review is damaging your business and you’ve made people angry. Your responses to complaints is disgusting will make sure to never use your service again

Great service and good quality product. Order #18950.