Gas Safe Hero Arvostelua 

Had a new boiler fitted a few months ago by Gas Safe Hero and found no fault at all with the process, the staff or the work. They replaced my 20 Yr old non-condensing Baxi boiler with a Worcester Bosch boiler. Because of the position of the boiler and waste pipe I also needed a condensate pump and about 10m of pipework up into the loft and across to the back of the house. The initial survey/sales pitch was done by Nathan. Very friendly and helpful..he checked everything and took lots of photos. No pressure sales technique but he obviously wanted the business. He made several offers of discounts and we agreed a price that was slightly lower than another quote I had received. The online companies were a bit cheaper but I prefer dealing face to face so that everyone knows what's needed etc. Nathan also offered a couple of free annual services so the prices were comparable in the end.
The installation date was set for the following week. Due to sickness only one engineer turned up on the day. Unfortunately, because of the size of the job (it also included a full system flush) the engineer, Josh, explained that it would take over a day to complete. This was no hardship to me as I'm retired but it may have caused problems for someone else. Josh was a friendly lad too, and explained the process. He worked really hard and left after 6.00pm ensuring that I had a working boiler. He came back the following day and fitted the condensate pump, pipework in the loft and set up the Hive controller. He talked me through the boiler menu and arranged the registration with Worcester Bosch. He tidied up as much as possible and made sure I was happy with everything before he left.
So, at the end of the day I got a new boiler, condensate pump and pipework, magnetic filter, shock absorber, online scale reducer, carbon monoxide detector, full powerflush, Hive thermostat and a couple of services for a very competitive price.
After a couple of days I noticed some dripping from the end of the flue pipe outside the house. I contacted the company and Josh came out a few days later and adjusted the flue...problem sorted.
I should also say that throughout the whole process I was kept informed by messages from the admin staff who were both friendly and helpful...thank you Emma and particularly Lauren who dealt with most of my queries.
Sorry for the long review but I hope that I got the message across....need a boiler replaced?...call Gas Safe Hero and I'm sure that you won't be disappointed.

The 2 lads that fitted the boiler were super they worked extremely hard cleaned up after them selves
They made a fantastic job and I would definitely recommend your company to anyone looking to have a new boiler fitted

Gareth and Gareth and their team were fantastic to deal with. The knowledge and professionalism was first class. I had lots of questions and all were answered very thoroughly. At no point was I rushed to make a decision. The new boiler installation and service received was fantastic. Thankyou:)

The job was done on time and without to much disruption by polite and friendly engineers who cleaned up and removed all the rubbish. They explained how to operate the new system and demonstrated the controls. Good job by professional company.

From start to finish I received all the information I wanted and superb service from Gareth and team.
Installation day arrived and the guys arrived promptly and got straight into the job (air con install) unfortunately they had been let down by their normal supplier regarding the model ordered. Gareth said they had sent someone all the way to Leeds to pick up a better model at the same price - wow!
Extra electrical work was also required over the quote but the cost was accepted by the company - you don’t get that kind of service these days.
Mid afternoon all was finished and cleaned up!
I can’t fault anything regarding this company and they definitely went the extra mile!
Very pleased overall and you won’t be disappointed in choosing this company so please support them.

Great service,boiler fitted and explained and didn’t try to sell a more expensive one than required. All done in a day, rubbish removed and even swept kitchen floor! Had no hot water so they came out immediately. Nothing was too much bother. I would recommend to absolutely anybody. They were extremely competitive. I didn’t go with cheapest and I’m so pleased. Communication was spot on, checking everything was okay.thank you very much for a stress free job!

Initial house inspection was prompt with an accurate quotation, Engineers arrived on time installed boiler with minimum fuss left house clean and tidy, would have no hesitation in recommending

Excellent professional service provided from start to finish . New boiler fitted when advised would on date arranged , keep informed of everything during the period . Small issue developed and Gareth came out to resolve an hour after I called with the problem, thank you so much to Gareth and the team for the excellent and efficient service provided. 10/10

Two young men came to fit a boiler at my elderly neighbour. They were polite, courteous, friendly and knowledgeable.
They just got on with the job and explained clearly how the boiler works.
Also the service from the receptionist was great too , she was very helpful and tried her best to fit us in , in a time that suited our needs.

They were on time, prepared the areas they were going work in by laying down protection on the floors/stairs.
Completed the job in good time and linked up the Hive system and demonstrated it.

Would not hesitate to recommend this company, recent installation of replacement gas boiler.
We were kept informed from order to instalation.
Friendly and straight forward.

M S Jackson
Durham

From Gareth's initial visit, the support with Gas Safe Hero was great.
We were given a brochure to choose what model boiler we wanted, advised on sizing due to household requirements, no of radiators etc
Previous quotes from others were vague at best, with just the price for the works. All the pipework was treated & cleaned out on the day of the works also.
Brilliant service overall. Highly recommended.

I had my son’s Boiler serviced and they were quick, efficient and did what they said they were going to do. Good banter, great service. Thank you!

Very friendly and cheerful. Cleaned any mess up. More then happy with all works carried out

All the staff from the first contact with the office to the installation lads were all great and so helpful even helping to talk us through setting up the hive control a big thanks to them all

Our boiler broke down completely - no hot water no heating and just to add to our woes it was bank holiday weekend! I contacted Gas Safe Hero via an online search and received a call within minutes at 8.30PM on a Saturday evening. They arranged to come out the following morning which amazed me as it was bank holiday AND a Sunday. Gareth turned up very promptly and spent almost an hour going over everything with us covering all our options in great detail and finally offering us a really excellent deal.We were more than happy to close the sale to have our new boiler installed within 48 hours . Excellent customer service which I would highly recommend . I will update on actual installation but given the level of proffessionalism so far I am feeling very confident.

As promised update on installation - Absolutely delighted with every aspect of this whole job. In my opinion the company obviously instills professionalism throughout it's entire organisation. My boiler was fitted quickly and cleanly by a young man named Josh - he wouldn't even stop for a cuppa - he just got on with it and did a cracking job and the final touch they disposed of my old boiler! I can recommend them without hesitation