GAP Home Improvements Ltd Arvostelua 

87
TrustScore 5/5 tähteä

4,8

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Wayne came out promptly to estimate, and was very experienced knowledgeable and helpful. The new patio door was installed within the time specified, with a minimum of disruption. I am delighted with... Näytä lisää

Saanut 5/5 tähteä

We recently had a new front and back door installed with GAP Home Improvements after moving into a new home. GAP were fantastic from start to finish. From their non-pushy and informative sales approac... Näytä lisää

Saanut 5/5 tähteä

Professional approach to the work undertaken. The whole GAP team were focussed on delivering quality service. The fitters - Stewart and Tom - were extremely tidy inside and outside the house and the w... Näytä lisää

Saanut 5/5 tähteä

This is the third time that we've engaged GAP for home improvements. We are delighted with the newly completed front extension using the Hup! system, from how good it looks externally to the additiona... Näytä lisää

Yrityksen tiedot

  1. Lasituspalvelut

Erilaisten ulkoisten lähteiden tuottama tieto

Single storey builds, roofline, glazing and composite door specialists in St Neots, Huntingdon and Cambridge, call Gap Home Improvements on 01480 219 004


Yhteystiedot

4,8

Erinomainen

TrustScore 5/5 tähteä

87 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,8

Kaikki arvostelut

(87)

10 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

First class service and products

We had our windows and doors replaced by GAP. When we visited their comprehensive site in Roxton, we were greeted by of their sales Managers, Wayne Herbert. He immediately put us at ease with his warm friendly, personable approach. He listened to our needs before tailoring his presentation. We had spoken to a few other companies, wish we had gone there first. He talked through our options, gave us advice, but left the final decision to us, no fear close, or hard sell. The work started on time, the two fitters (Kieran and Callum) were brilliant. Professional, very friendly, a credit to their company. At the end of everyday, they cleaned up everything, and left the place as they found it. Pricing was competitive, quality excellent. Would recommend thoroughly.

3. joulukuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Single storey extension

Employed GAP back in June to build a single store extension to kitchen plus replace all windows in property and two sets of Bi folds.

Windows done in September without a hitch.
Start date for Extension was agreed for mid October but as with everything due to COVID was delayed a little.
However the quality of the work and those carrying it out was exemplary.
Paul Temple and his team were a pleasure to deal with, great communication quality of workmanship beyond question and project completed in 5 weeks ahead of schedule .
Also Stuart and team for the skylight and Bifold installation again excellent.

Given the high levels of demand and supply chain issues that are affecting us all, GAP did an excellent job and both their own builders and the sub contractors for things such as electrics and plastering were of a high standard .

Pleased I went with GAP and recommend them highly

2. joulukuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

New consservatory

We had an existing conservatory on the side of the house: the brick base was sound, but the superstructure was all glass and wood, some of the wood in poor condition, thin double-glazing, some panels having moisture in the void. It was too hot in summer and too cold in winter. We approached several companies with a view to replacement. GAP offered what we though was the most attractive replacement. It was also the most expensive, but the company was flexible and after a little negotiation we came to a solution that suited both parties.
GAP removed the entire superstructure and rebuilt the conservatory on the existing base wall, with UPVC double-glazed panels all round. They also installed a solid ‘warm roof’, the benefit of which we have already noticed, and fitted lighting in it. The work took the best part of two weeks, but was done to the agreed schedule, one that fitted in with our autumn holiday to boot. All the contractors turned up on the days appointed.

I have no hesitation is saying GAP is a company worth using.

13. lokakuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Finest doors and windows that money can buy.

We picked GAP for our biggest project since moving here 36 years ago because they are a local family run firm. No rushing around cutting corners to get to the next job because everyone is paid a weekly wage. Best decision we ever made. Top quality doors, windows, glass etc. Attention to detail second to none. Top quality workmanship. And the fitters were the nicest bunch of guys you could possibly meet.They did get through an incredible amount of tea, coffee and custard creams though! Could not possibly rate this Company and the work they do any more highly. Simply the best.

23. syyskuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great initial service service from Alex…

Great initial service service from Alex and then Anthony Brett, RAM Designs, working for GAP.

From the initial survey and getting our drawings done promptly and then going the extra mile to answer all of planning's questions and get this through quickly.

I cant wait for the build to start, thanks Tony.

3. syyskuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Replacement Conservatory

GAP replaced our old conservatory which was noisy and too hot with a modern glass conservatory with a solar roof. The whole process from Sales, survey and installation was very well organised, quick and without problems. The workmanship was second to none and the installers were friendly and hardworking. We would highly recommend GAP for a replacement conservatory.

24. elokuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Back door

Back door fitted well and quickly, issue with lack of keys being supplied sorted with temporary barrel and within 2 days completely sorted...great job

3. elokuuta 2020
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Recently had two sealed units…

Recently had two sealed units replaced....not a happy experience.......Inital delays in contact ....having to chase three times over three weeks.....initial survey visit surveyor not confident to complete survey....would arrange for fitter to template....had to chase twice again....first delivery arch incorrect glass finish.....second installation arch and rectangular pane incorrect sizes.....third installation visit all ok....However after 4 weeks arch sealed unit internal seals breaking down....contacted by e.mail still awaiting reply......paid in full on completion ...so not holding my breath.....let us see what happens

31. joulukuuta 2019
Oma-aloitteinen arvostelu
GAP Home Improvements Ltd-logo

Vastaus yritykseltä GAP Home Improvements Ltd

Hi Mr Smith. You will recall Alex originally came out to see you before passing the job through to a sealed unit fitter Paul? Due to the unique nature of the frame Paul had to produce a template as you mention, before getting the finalised glass units in and correct. Due to the original frames being retained, in their condition (plus being externally glazed at that height) and then the glass unit being curved, it has been a tricky for both Paul and the manufacturer. Frustratingly the manufacturer didn't help any party by losing the template we supplied..... It is a shame the glass unit tape had an issue after this process, just as we were closing for Christmas. Its certainly not a closed project on our part and with the Christmas break now out of the way we hope this is all resolved following subsequent visit? In terms of the review, we understand it has taken longer than both you and we would have liked, but we feel this is rather unfair given the amount of time and effort put in to get this right. This also needs to be highlighted that it is a different part of the business to our core services as GAP Home Improvements, which would be full replacement units and DGCOS registration.

Saanut 4/5 tähteä

Roofline

Having recently moved to St Neots, I employed GAP to repair/replace my Roofline, Facias, Soffits and Cladding. I was impressed with their overall service. The two workmen (Jamie and Hugh) were a pleasure to deal with and did a first-class job.
It would have been 5 stars had a quote for another job had been more realistic.

8. joulukuuta 2019
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Broken promises

Although I am happy now with my conservatory, it has been exhausting and frustrating. The salesman lied about the time to do the work and also that all workmen were employed directly by Gap. When I brought this up to MD he said the salesman was telling customers what he told him too. My 2 week job started on 7 Oct and finished today 3 Dec. There was no follow-on by the different trades, I had to chase the office for every single phase to start. The majority of the workers who came to my house were a pleasure to deal with once they got there, but not all. Please do not believe all their promises.

3. joulukuuta 2019
Oma-aloitteinen arvostelu
GAP Home Improvements Ltd-logo

Vastaus yritykseltä GAP Home Improvements Ltd

Hi Mrs Filsell-Shepherd,

This is a strange one to respond to.... first and foremost we are happy you are pleased with the end result.

It seems communication between various individuals/personalites is the cause of a lot of issues described here. Without pulling apart your comments to clarify each concern, short of plastering, electrical and plumbing work (which has to be outsourced), the rest of the team work solely on GAP projects.

If general communication levels have not achieved our usual standards with regards to keeping you notified on your project progress we can only apologise. In fact, during October we employed Roy Robinson our new Office Manager to help with just this issue as the company continues to grow. Therefore, moving forward we are confident this would be avoided in the future.

With regards to the MD's comments in relation to the salesman in question, this was an attempt at humour on his part. We are firmly against hard sell tactics and ensure not to over promise and under deliver when it comes to our schedules. Any error on offering dates on the individuals part would have been just that as opposed to anything more sinister.

All of your feedback has been fed back to the individuals in question and we hope will be used to improve their services going forward.

Thank you again for your business. We would normally have responded sooner but due to the Christmas close down we are doing so now. If there is anything outstanding you would like to discuss please call either Jon or Roy on 01480 219004.

Best wishes
GAP Home Improvements

Saanut 5/5 tähteä

Fantastic service from start to finish

Fantastic service from start to finish, no pushy sales, amazing helpful staff, fitters did an excellent job, worked hard, left everything tidy, no damage to wallpapers or paintwork. One window pane was sent incorrectly, (from their suppliers) but the whole problem was resolved promptly. The product was explained well,and Nick came round a a time to suit us.Would highly recommend, we ordered windows and a new front door, and they have really transformed our house.
Well done Gap, a friendly and positive team.

19. lokakuuta 2019
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

What an incredible operation

What an incredible operation , from their sales team, their managers to the installers I cannot recommend this company enough. I have had a full house of windows, a front door and all the fascias and guttering done, never have I had such attention to detail, cleanliness and politeness from workmen before, Stuart, Dave and Tony - I salute you !. There were a few issues that were resolved quickly and in the old fashioned way of the customer being put first.... well done GAP - just wish more companies were like you - Vernon Bonser - Milton Keynes

18. syyskuuta 2019
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

GAP Home Improvements Review

GAP: Fantastic ethic and culture - totally customer focused, 100% can do approach. Every worker employed by them who has contributed to our extension and our garage conversion has been totally friendly and customer focused. Projects closely and very professionally managed, gave total peace of mind and excellent in demonstrating a totally caring "after-sales" response, something that is not always evident. They did us proud and we are so pleased with the improvements that have been made to our home.

30. huhtikuuta 2019
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Delighted with our new windows & doors

After obtaining 3 quotes from local companies, although not the cheapest, we chose GAP.
Nick their salesman, took the time to listen to our needs, answering our questions in a very informative and professional manner.
He was happy to return on a number of occasions as we changed the specification to our potential order. The final order being the purchase of a front and back door, 4 windows, weatherboard cladding and fascia boards to dormer window.
The excellent installation was completed by Stuart in a quick, efficient and tidy manner.
We would highly recommend GAP for home improvements.
Mr & Mrs Penn
Eaton Ford

22. helmikuuta 2019
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

High level of workmanship - friendly and hardworking

We have recently had all the doors, windows,soffits, guttering and bargeboards replaced by GAP. They also installed French doors in our dining room. We cannot speak highly enough of them. The workmanship was second to none. The installers were friendly and hardworking. They cleared up each evening before they left. We have no problem at all in recommending them to anyone who is considering having similar work done.

14. marraskuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

New doors and windows.

Just had new doors and windows fitted. Right from the first survey to the last door fitted it has been a smooth process. All the staff involved were courteous and professional providing quality products and workmanship.Would definitly recommend.
From
A.Scott

9. syyskuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Replacement back door

We recently replaced our back door using GAP Home Improvements. I was keen to have a Solidor having installed one at a previous property. The service we received was excellent from start to finish. Everyone I dealt with at this company was friendly, helpful and professional. I was very impressed; I would definitely use GAP again.

16. elokuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A very happy customer

A very happy customer, we replaced 6 windows, the whole team from the ordering process to install was brilliant. The fitters Hugh & Stuart were very professional - a job well done - would highly recommend.

12. kesäkuuta 2018
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Conservatory Roof [Orangery], door and window replacement

My wife and I have recently decided to 'stay put' and retire where we now live thus we decided that we needed to replace a pre-existing conservatory roof, for a orangery/flat roof and change all the existing conservatory windows to the latest specifications as we wished to use it as a garden room for both Winter and Summer. We contacted GAP and Jon duly arrived to discuss our options and gave us advice and guidance as what would be best for our requirements.
Now I will state that GAP were not the cheapest option, but with the reassurance shown by Jon the quality of the product used and the workmanship and standards displayed throughout our initial project, I can assure you, you get what you pay for and I am pleased that we went with GAP Home Improvements, having dealt with less honourable companies in the past. The quality of materials and workmanship on our building is excellent and has enhanced our house and the use we shall put it to tremendously.
Whilst GAP were working on our initial project our en-suite window mechanism broke. We asked Jon to come visit and give us a quote for a quick replacement and also to discuss a further project which was to replace our house doors with two composite doors and a further replacement window.
Again we have been delighted with the service, quality of materials and workmanship and efforts of all the staff throughout.
Just a quick tip ............... If you do have GAP to carry work out for you, please afford their workforce the decency of allowing them access to your house and keeping them furnished with Tea / Coffee in the Hot/Cold conditions, I know the workmen appreciated it and it must help them to deliver the quality service requested.
Thanks Jon and to all ......................... I can sense another project looming, at the right price of course ............. !!!

20. toukokuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

GAP Home Improvements recently changed…

GAP Home Improvements recently changed 9 windows and 2 doors (one front, the other were patio) for us and have done an absolutely sterling job.
Alex and the team were extremely helpful and patient (with my several hundred questions) whilst we were planning/reviewing options and the 2 chaps who did the install were friendly, tidy, efficient and (whilst working through Baltic conditions) have done a top, top job.
The products themselves feel very strong and well-made, and have made a huge different to the noise and temperature in the house - particularly the front door.
Having never purchased windows/doors before, we felt a bit out of our depth, but I can honestly say the entire experience was a pleasure and we’re super happy with final product.
5 stars from us. Can thoroughly recommend.
(Can see pictures on my review on google)

8. huhtikuuta 2018
Oma-aloitteinen arvostelu

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