Games Workshop Arvostelua 405

This company likes to sell products as last chance then re-release them later for half the price. Company is scum.

Pas de réponse , service client déplorable, ne respect jamais les délais de livraison , et le graal le prix de plus en plus cher

Trotz Stornierung trotz Lieferzeit von drei Wochen, was erst nach der Bestellung (war vorrätig!) ersichtlich wurde, wurde die Ware trotzdem geliefert.

Keine Antwort oder Reaktion auf Mails. Lieber woanders bestellen.

Firstly the website is a confounded mess that has no direction, there are no side bars to find specific items, the options for figuring out what products belong to which part of the website is a shambles. Products and their relevant counterparts are not even in the same post code as each other, Drukhari and Aeldari products come to find, a basic bog standard embarrassing waiting list to actually get onto the website that has either been bought from wordpress or was a discarded prototype from the early 2000's.

The company seems desperate to earn as much as they can from the so called "whales" or from their biggest consumer base, the 30-40 year old mums and so the website is built around confusing and funneling as much money from those individuals as possible.

The website has little to no information and despite their best attempts to make a so called streamlined and easy process they have made a confusing, mishmash of website pages that offer little to no information and only create more questions than answers.

I spent over an hour waiting to enter the website and when I finally did it crashed and chucked me back to a waiting list. I advise you to look elsewhere for information as the website only offers you a near zero calorie diet of the relevant information you require to make an even basic informed decision. Such an embarrassment that a pillar of the miniature hobby has burned its down to a pile ash being blown away by the wind.

Ordered a parcel mid November, and it still hasn’t arrived. No xmas presents for my family… spoke to customer services over a week ago who said it has been picked and was due for delivery so would arrive in time. It hasn’t.

Habe mir von Games Workshop Die Salamanders Legion Pyroclasts bestellt, sind auch angekommen. Abgesehen davon das ich dafür 62 Euro bezahlen musste und es vollkommen überteuert ist, kommt es noch nicht mal in einer Verpackung an die man gut als Geschenk verpacken kann. Bin davon ausgegangen das der Karton so ist wie, als wenn ich in ein Geschäft gehe. Bin wirklich sauer darüber und enttäuscht !!!

It would be zero if that was an option. Ordered weeks ago and order has not been dispatched. Will not refund and I will have to returns products if they arrive after Xmas. Withholding my finances so I cannot even replace them via another vendor. Shocking customer service replies with no knowledge of even the delivery address and poor attitude.

I made an order on the 25 of november during a pre-order.
My order was "Accepted"...
Then 15 days later, I still have not received my order. I contact customer support, who will look into my order.
Two days later, half my order arrives and the rest of my order is cancelled a few hours after some items have arrived to my address.
Completely unacceptable behaviour. Creating fake scarcity by using pre-order systems, and then not even able to fulfill those pre-orders.

Shocking. Used to get orders next day, back in the good old days. Placed an order two weeks ago and its still not even despatched as of yet. For a company of its size. The new website, and its customer service are a joke. Ive relunctantly given it one star because I couldn't score it less here. They don't deserve one star though. They haven't done anything to earn a star yet other than take my money and deliver no service.

I'm shocked how such a great product can be so badly managed. If you can order their product from any other 3rd party seller for the love of God, do it! You'll save yourself the frustration of Warhammer.com

Ordered 3 Weeks ago, nothing happens.
It’s a shame, every reseller delivers within a few days and is even cheaper.

U joking right? Corporation like this cant fuc**** deal with its logistics? Preorders where done month ago… u based in uk and people in uk still didint got there codex and stuff? People in poland and abroad already got theyr stuff, build it and painted it, while we who live in uk have to chase our orders? And without monday nothing cant be done? Whats the point of preorder then?
U fuc**** disappointment…..

Ordered £200 Products in stock from GW site whilst in my local store. Paid immediately , got a confirmation of six day delivery to the store, now on day fifteen, contacted GW, my products are on a picking list, but havent been picked or dispatched as yet. So essentially someone has taken over two weeks to print out my order. Unacceptable and dismal service. Yet again .No idea when this stuff is going to arrive. Terrible communication, even worse supply systems. No faith in this company at all. Its a shame because the stores themselves are worth supporting. GW take the money, then take their time.

Gw have gone down hill over past couple of years and now we have a poor website and staff in stores that don't like you going in there on weekdays to do hobby stuff. Their customer service never answer emails properlyand dodge questions like a politician. They seem to care more about supporting the scalpers market than genuine customers and hobbiests. Can't buy stuff as alot of it is limited run. The company has gone down hill in every way possible.

Placing an order online should be an easy process. It's really hard to mess it up. That said I can confidently say I have had the worst ordering experience from the warhammer Web store.

Frustration 1:
There was no indication that the delivery time for an order was anything shocking when I placed the order. Turns out it's 6 working days!

Frustration 2:
After the 6 working days passed my order still hadn't even been picked! I contact customer service and they're quoting 9 working days!

Frustration 3:

After 9 working days it's STILL not been delivered!

I appreciate that in the days of amazon expectations are higher than maybe reasonable for delivery times. However this is a joke.

I don’t know where to begin with how far Games Workshop have fallen in the last few years. A good British company that has completely lost it’s way. The last 4 orders I have made have not been fulfilled for one reason or another. They constantly advertise products for sale that they don’t have in stock. They take your money and then tell you a week or two later that they can’t fulfil your order and offer you a whole or partial refund. They advise that the items you want are out of stock in one warehouse and not another but because your whole order needs to come from the one warehouse they can’t proceed. This is explanation comes with no apology and they customer service advisers feel like this is a perfectly reasonable excuse as to why they have taken your money and refuse to fulfil your order - “All of your order has to come from one warehouse, we can either cancel your order or give you a partial refund and send out part of your order”. It’s always MESBG as well. They couldn’t care less about that game now by the way. It used to be that GW had people passionate about the hobby that wanted high standards. Now you are lucky if you get what you paid for. I think it’s only a matter of time now until they fold. They have relied far too long on a loyal customer-base that they continue to alienate with unreasonable pricing and poor customer service. Now independent producers create more affordable minis using their own 3D printers. If that’s the case it’s a shame but they are hardly going down with a fight. No festive voucher this year based on your spend either. Think it’s only a matter of time.

Rubbish online customer service.
I was placing an order online using a voucher on my account and repeatedly getting an error message about authorisation failure. Phoned and emailed customer support, apparently they don't have access to the ordering system so couldn't place the order for me, nor tell me why it wasn't working!
Eventually the order went through, but as I'd reduced the order just to test (they asked for a screenshot of the error message with no clear reason), I didn't order everything I needed.
No apology, repeated refusal to cover postage costs on the second order to get the other bits I needed, different people responding to emails who clearly hadn't read previous messages and provided highly irritating, nonsensical responses.
I'm out of pocket because their ordering system didn't work.
I won't be ordering directly from GW again, awful experience. Pity really.

Paid and placed and order on November 3rd, didn’t even start processing it on the 17th so I cancelled the order.

Hate to have to right this but the last few experiences ordering online have been really poor. They just don't ship for ages. I waited a week, canceled, ordered elsewhere and got it from the alternative provider the next day. I'll not order from GW again.

The GW stores and staff are generally fantastic but avoid having any involvement with the Internet side. I have had months of issues with my warhammer account, and was told they needed ever more information about my previous purchases to resolve the issue. I went into my local store and one of the staff phoned a colleague in Nottingham (head office) and the issue was fixed. What was frustrating was that it was a simple fix and could have been completed with my first request.
I then started to use my local independent store for my GW fix, but have had every order delivered late. After talking to the retailer, it has become obvious that GW treat their independant sellers as badly as they treat their Internet customers. I appreciate that they have share holders to keep happy, but they appear to have jumped up the dividends by reducing customer service on line.
Although they still seem to make great models and have fantastic stores, the Internet side of the business is seriously failing (try to use the new Web site !!???!!!!??!).

My suggestion would be to put the customer first, rather than the share holders. GW has experienced positive growth for years, largely due to strong products, customer service and committed hobbyists. However, as it appears that the accountants rather than the gamers are running the show, it now feels like a 'race to the bottom' to ensure that dividend payouts remain high.