Gala Health Arvostelua 

This is annoying

Good very good

Price tripled after the first three month and yet I’m seeing way cheaper pricing continually advertised with promises not to raise them. Requested a price match to current offers over a week ago with no response from a human.

Also left a message for a provider over two weeks ago about dosage and have yet to hear back.

Horrible customer service and really feels like a bait and switch with pricing.

Great support weight is melting off

Needed to refill my prescription and replied honestly about my hair loss. That concern resulted in a mandatory consultation which was not helpful (more protein, hydrate more, take vitamins, all things I could google and know). The practitioner didn’t update their notes and release my refill so two weeks later I was stuck using the app to chat someone who wasn’t helpful as there was no way to escalate the issue. Now nearly a month later I’m still waiting and they want me to do another mandatory appointment because I said my first wasn’t helpful. Got called by a scheduler who I told my thoughts too and asked to speak to a manager, gave two times I would be available during my work day for a call and never got a call. They won’t refund me, saying I keep my three paid bills but they also won’t send them…..horrible customer service.

Very easy and satisfying

It took three weeks to receive the first dose. They sent me a much lower prescription than what I was previously on with another company. They shorted the vial 40 ml. They advertised $179/mth but charged me over $300/mth. And medication gave me diarrhea for the first time.

Everything started ok. I chose the month to month at the discounted rate of $179. I knew this was a teaser price, but Gala was very vague when I asked what subsequent pricing would be. They said something to the effect of "it's an introductory price and we're not sure what other promotions may be available to you when you refill," but they never told me the price.

I refilled and the process does not tell you the price. I got a surprise charge for 399.50. I spoke to the chatbot, who told me he understands being upset about the surprise rise in cost, but the charge stands and there's nothing he can do. It told me that next month I can renew with a 1 year subscription to get the discount.

Nope. Hiding the real price and strong arming the customer borders on deceptive trade. At the very least, it's not a company I want to do business with.

I canceled my account and asked for confirmation that the order is canceled and the charge will be refunded. AI told me my refill is canceled, but that my refund is under review.

I assume this deceptive overcharging, then forcing the customer to purchase an annual commitment works for most people. Not me. Gala can go fly a kite.

How can I give less than one star? If I can’t, then the only thing that deserves any type of star is the AI chat. It’s been responsive and “understanding” while any Gala employee or provider (in this case mine is Maylin Chen, NP) have not. I made my initial full payment and then for a week I heard nothing. I went into the app and saw that there were some sort of configuration issue and the AI chat kept trying to push it but nothing. Apparently there was some sort of error, but no one at Gala reached out to me to let me know there was an issue. No one reached out to me, no AI reached out to me. No one told me that additional information was needed or some sort of script error had run and thus my prescription was stopped and not fulfilled.

I kept counting the AI to follow up and push it through and after an additional week, I finally got my medication. The next vial I got was still the same dose of the medication. Apparently, in the system they put that I would need to be on the lowest dose for the entire three months that I had paid for. I reached out to confirm why this was the case because for my understanding was that I was supposed to be evaluated every month and my prescription changed if needed. That did not happen. I was FINALLT able to get through to someone and they fix that issue and had my prescription reviewed and upped (this was after arguing with the chat that I needed a phone number and to speak with a physical person because it kept telling me there’s nothing more I could do other than put a request in). That was the ONLY time I got a hold of anyone.

My next vial, you think that my prescription would have gone up or been reviewed but no. The prescription went back down to 2.125 mg. So instead of going upwards or at least saying the same, my prescription went back down. I have been trying to get a hold of someone via email and via chat and via phone call but this time around nothing is going through. This has been a crap show from the beginning and now I’ve had to pause my account because I can’t get an answer. It’s been three weeks since I’ve had any type of communication or a medication review. Basically at this point, I’ll have to start back over. Their AI said I would not be eligible for a refund, but I am due a prescription review and a new vial for the dosage correction.

Unfortunately, the AI has no power and is probably taking the brunt of all of our issues. I never thought I’d feel sorry for an AI platform because of human error. The guy that I spoke to the only time I was able to speak to a human, Faraz, said he is the only person who man’s the phones and works Eastern hours, even though the phone number is a local California number. He was kind enough and fixed the issue, but since then I’m not sure if my number has been blocked or they’ve shut down the lines entirely. I’ve sent notes to my provider on the website itself through the provider screen. I even see the AI’s requests to the provider but nothing from the provider.

This is insane. How are this many good reviews for this product and company?? Bots perhaps? And it’s even more insane how from beginning my account has been glitched and errored to the point that I’m basically doing all the work for the company in order to get my product. What’s crazier is that the last vial I received was sent on June 16. I have two notes in there from Gaps about the amount that I was supposed to receive, one being 4.25 mg and the other one says 6.125 mg. However, the vial that I received had neither of those instructions or amounts. The vial I received was 2.125 mg AGAIN.

My question is what is this had been someone who does not have any medical background? Or someone who is not familiar with units and how to do shots? What if they had just up and taken medication that was on the vile? What kind of adverse reactions would there be? How does dissatisfied would they be? Are there any repercussions for this type of lack of communication? Is this what our world is going to become when AI is a dominant with communication? It is sad for me to say that the AI chat has more compassion and understanding than the people who created the app. I would have loved to have said great things about gala and I would’ve loved to have recommended it to my friends because once we got the dose right I could feel the differences but honestly, it is not the “low cost”. It would be better to pay the higher quality and have someone who checks in with you weekly to remind you of your shot and review your prescription when it’s due. My friend is doing the same thing, her price is double what I paid but she’s getting immaculate service.

Gala and it’s creators and providers need to do better. If this continues happening, I don’t see why there wouldn’t be a class action happening. And if there is one, please feel free to reach out to me.

Total scam. Their website says 24-48 hours for review, it’s been over 72 and nothing. They only have a chatbot, no phone number. It’s fraud and a scam. Avoid at all costs

They promote every month 179/month but that was only the first month. The second month jumps to 399 when website states same price every month. Easy process to cancel.

Fast easy delivery.

I’ll let you know how I feel about this company if it works

The support is the best! Reasonable price, responsive to questions. I have tried 3 different companies and Gala has the best support. Application is easy and secure to use. Delivery is easy!

My experience with Gala has been incredibly frustrating, and without a doubt, it has been the worst customer service I have ever dealt with.

A few months ago, my prescription was lost in transit. FedEx investigated the issue, accepted responsibility, and compensated Gala for the lost shipment. Despite that, Gala never replaced the missing prescription. Instead, they skipped that month’s medication entirely, forcing me to wait until the following month for my next shipment.

I paid for three months of medication but have only received two. My third prescription was never provided, even though I fulfilled my payment obligations.

Because of the repeated issues and lack of support, I canceled my membership. Now Gala is refusing to send the prescription that I already paid for.

Getting help has been nearly impossible. I have sent multiple emails and received little to no response. Their AI chat is not capable of resolving real issues, and there appears to be no reasonable way to speak with an actual person. When customers have a problem that requires human intervention, they are left going in circles.

After reading other customers’ experiences online, it is clear that I am not the only one who has struggled with Gala’s customer service.

This entire experience has been unnecessarily stressful and disappointing. I cannot recommend this company based on the way they handle customer support and prescription issues.

Easy delivery. Hard app to get refills.

The first few months were great. However they auto renewed for another 3 months without even checking in with the status of my weight loss. Majority (if not all) responses are AI generated and the AI response admits as much. When I told them i has lost enough weight and wanted to only maintain they sent me a different medication again with no conversation. Through multiple messages ...all AI, it was discovered that that new medication was a mistake. They then put in an order for a higher dose of the first medication, with a different supplement added. Through all of this I've continued to try and speak to a real clinician. It is impossible. You basically have AI running this s*#% show. My husband also tried this and was auto renewed for $300 MORE than the first 3 months...with no warning or rational. I would highly advise against getting pulled in with the promise of a low cost. There is no medical oversight.