Ordered a piece of furniture almost 3 months ago, it said on their website that delivery would be within 4 weeks. Well I'm still waiting on it. Finally it should have been delivered today, but have ju... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Never ordered furniture before without physically seeing it. Was quite nervous going for the Vancouver table and chairs in hope that it matched with our existing furniture. Was given 4 weeks on delive... Näytä lisää
I am normally very wary of buying things like furniture on line, but in the present pandemic there was little option. However I needn’t have worried, the two CD/DVD racks I bought are better than I ev... Näytä lisää
Absolutely lovely furniture - bought bookcases and mirror, and came back to buy matching nest of tables a week later. Fab customer service, fast delivery (days rather than weeks), and really well pa... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We are a family owned and run company, based in the North West of England and supply the finest Solid Oak, Pine & Painted furniture direct from the factory. We buy in volume by the container load so you can be sure that you are missing out the middlemen and are obtaining the best quality furniture at the best price.
Yhteystiedot
The Tower, Champions Business Park, CH49 0AB, Wirral, Yhdistynyt kuningaskunta
- 0151-343-1064
- orders@furnitureplusonline.co.uk
- furnitureplusonline.co.uk
3,9
Hyvä
602 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service from ordering to…
Excellent service from ordering to delivery.
3. lokakuuta 2019
Oma-aloitteinen arvostelu
Cupboard came well packed on time and…
Cupboard came well packed on time and was good value
2. lokakuuta 2019
Oma-aloitteinen arvostelu
Great Furniture
Delivery on time,great quality cabinets and 2 lovely men carried my furniture to desired room
2. lokakuuta 2019
Oma-aloitteinen arvostelu
Devonshire New Oak bedroom furniture
We could not be more delighted with our Devonshire New Oak bedside tables, dressing table and mirror which were delivered on time as promised yesterday (and a week earlier than originally estimated). Superb quality solid oak furniture at a very reasonable price. Brilliant efficient service. Would definitely recommend Furniture Plus Online! Sue & Pete, from Dunmow.
21. elokuuta 2019
Oma-aloitteinen arvostelu
A very well made piece of furniture
A very well made piece of furniture. Good value for money.
Delivered on the day promised.
15. elokuuta 2019
Oma-aloitteinen arvostelu
Brilliant people to deal withA*************
Brilliant people to deal with, furniture absolutely fantastic will buy again
15. elokuuta 2019
Oma-aloitteinen arvostelu
Very swift delivery service although…
Very swift delivery service although the guys could have done with a slightly larger van! Polite helpful delivery staff.
15. elokuuta 2019
Oma-aloitteinen arvostelu
Really happy.
Really pleased with the display cabinet, good quality. Was told up to six weeks wait but in came within 2 weeks. Very helpful and friendly people when I called with a query.
10. elokuuta 2019
Oma-aloitteinen arvostelu
Product as described on the website
Product as described on the website. Quick service. Excellent support from distributors.
8. elokuuta 2019
Oma-aloitteinen arvostelu
Quality products
Quality products, delivered professionally and pleased with the appearance of the furniture.
8. elokuuta 2019
Oma-aloitteinen arvostelu
Excellent service and delivery men very…
Excellent service and delivery men very helpful
8. elokuuta 2019
Oma-aloitteinen arvostelu
Disappointing service when it’s not the customers fault!
Furniture was delivered earlier than advised. On both occasions the delivery drivers seemed to be in a rush to just get in, dump the items and get going as quick as possible. Loads of packaging to dispose of afterwards.
Unfortunately on the second delivery the triple wardrobe was missing the rail on the robe side. After a phone call into the shop, I was assured I would receive a rail the next week from the factory. I did, however it was a rail for the double side. After another phone call where it was suggested that they thought I had said the double side (!), I was assured the correct rail would be sent however when it arrived it was like a cheap aluminium off-cut, nothing like the other rail which has resulted in us getting the double replacement cut down to size.
Overall a disappointing customer service and a feeling that they had our money, so it didn’t matter that they hadn’t fully delivered on the order.
7. elokuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furniture Plus Online
Thank you for taking the time to review Furniture Plus.
I am sorry the wardrobe rail was missing and that you were not satisfied with the service provided.
Regrettably it isn't possible to check every item before we dispatch them.
It's frustrating when things like this happen, but we try to resolve issues like this as quickly as possible.
The missing rail was ordered the same day from the manufacturer for them to post out to you direct.
Unfortunately there was a genuine mix up with communication between us and yourself and the wrong size rail was sent out. (We have since reviewed this error and now ask customers to email requests for missing parts etc.)
As soon as we were notified of the error by email, we again arranged for the correct rail to be sent out to you. Unfortunately on that occasion, the rail was from an older batch.
Although it was the correct size it did not match the other rail.
However, we were not notified of this, had we of been we would of resolved asap.
I appreciate that this was a frustrating experience and apologies again for any inconvenience caused. However, I can assure you we value all our customers, past or present.
We hope you are pleased with the wardrobe and rest of furniture.
Kind regards,
Furniture Plus
Impressive -v happy
Impressive -on ordering said 12-14 weeks wait but rang by a lovely lady telling me a week after ordering to say order ready to deliver if we wanted it 😁👍 arrived v well packed and undamaged unlike purchases made from other well known brands ' happy happy happy -well done Team furniture plus- v well recomm
27. heinäkuuta 2019
Oma-aloitteinen arvostelu
Have bought 3 items and very pleased…
Have bought 3 items and very pleased with them. Company communication good in relation to item that we ordered when out of stock. no issues at all. About to look for another item we need.
18. heinäkuuta 2019
Oma-aloitteinen arvostelu
Delivered before we expected it
14. heinäkuuta 2019
Oma-aloitteinen arvostelu
Brilliant Company!
Item was easy to order with excellent communication from the company throughout. Delivery was prompt and efficient with very helpful delivery men. So pleased with the item that we immediately ordered another one! Would definitely recommend this company to others.
13. heinäkuuta 2019
Oma-aloitteinen arvostelu
Happy Customer
I am happy with the service I received. The items were packed extremely well and I am happy with the quality and look of the items. I wouldn’t hesitate to deal with this company again.
12. heinäkuuta 2019
Oma-aloitteinen arvostelu
a positive experience
The furniture was well packed, in perfect condition and delivered at the time stated. A phone call from the delivery driver advising their arrival was welcome. Overall a very positive experience
11. heinäkuuta 2019
Oma-aloitteinen arvostelu
Good products, well made.
The website was easy to use.
The delivery was very well organised.
The products are well made and the description on the website was accurate.
I would use this company again.
28. kesäkuuta 2019
Oma-aloitteinen arvostelu
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