Furnished Arvostelua 

I have achieved it in very good systems l.

Room was not as expected, in the picture there's a double bed and I found a single one. The window never cloded completely and in February got broken with no one coming to fix it (way before than the lockdown). No matter how many times i told them I had to go there in person and the problem is still not fixed. I had to extend my stay for one month before moving and to do so I had to chase very hard every day to get information on how to proceed. Not very responsive, cleaning service in the common areas not the best one. Not to speak about the garbage. We requested more bins (we only have one) and months later we're still waiting.

A ÉVITER !!! Ce sont des voleurs ... Le prix des loyers est exorbitant pour une qualité médiocre. Cela fait 5 mois que j'envoie des mails et que j'appelle pour qu'on vienne changer le lave-vaisselle qui est dans un piteux état (porte qui ne se ferme pas et qui fuit). Je n'ai pas eu de chauffage pendant 2 semaines, ils ont mit 2 semaines à réparer une fenêtre cassée en plein mois de Février et ils trouveront toujours un moyen de vous faire payer plus. (Un mois et demi de préavis même en période de confinement).
Je vois conseille tout bonnement d'éviter cette entreprise qui ne cherche qu'à faire de l'argent et n'en a absolument rien à faire du confort de ses locataires.

I have moved out since February and they have not yet reimbursed my deposit and they aren't answering any of my emails or calls.

Furnished is one of the not many options if you only need a room for a short period of time and the booking process is pretty convenient. BUT rooms are actually a lot more expensive than you might initially think as their "all-inclusive" rent does not include the service fee or the 500 euro deposit that they apparently withhold with no justification.

The room was not particularly clean when I moved in (there were some hairs on the floor and a squished spider on the wall that no one had bothered to clean) and several appliances in the house were not working properly. Other than that the room was ok and conveniently located.

Clear and simple. I recommend !

My first day I faced a problem of registration at the commune of Walferdange because my room, for them, did not respect the norms.
I came to Altea and I faced my first racist allegations in Europe by my Agent itself! Pretending that it is because of my person (because I am black may be) that made the Commune refused to register me!
I think when doing business, you have not to require your conterparty to please you or be like you! Deal just for your money!

Quick and correct reply, excellent follow-up

can't even register to some commune. Internet not always ON, no clean service provided.

It’s easy to make a reservation on the website.

In one word: Frustrating.

I was a tenant in the appartment 80 rue de Cessage with Altea/Furnished from september to december 2019. Not only was I extremely disappointed by the apartment, Altea does nothing to solve the problems that may arise during your stay (Although they do send you a lot of bills so that you can easily pay them the rent).
So I left, I though the problem would end there since I never breached the contract or anything and the apartment was perfectly clean when I left. I was wrong.

Since December 2019 to this day, Altea/Furnished has essentially refused to hold their end of the contract by not returning the rental guarantee back to me, their agent ignored any and all e-mails or calls referring to the subject and their phone number (+352 20 60 80) is out of service.

I DO NOT recommend Altea/Furnished for finding a place to stay in Luxembourg. Stay in an AirBnB for a month while you find a place to stay, you will save yourselves a lot of headaches.

They are very professional.
Personnally I am satisfied with their services.

After the message of altea, tenants will not receive cleaning services during Coronavirus crisis. I hope that they will not expect us to pay for unprovided services.

It is crazy that you respond in a general manner to all the messages here and that depicts the way you treat your clients.
First of all YOU DID NOT PROVIDE ANY SPONGES and anything else except a mop and a vaccum very dirty and old both for example!
2)Of course you don't clean 2ce per week for 12 PEOPLE !!!!!you only clean once as everywhere else even the residence is bigger and that can be confirmed from all the 12 people of this house, so do your research first.
3) trustpilot platform is to inform other people about real reviews of people living with you for instance, so would be nice to answer with that in mind and not to me personally.
4) If you would like I can post a photo of your "cleaning equipment" on FB just for you to see if that meets your criteria. Even after the cleaning day the house smells horribly because the one and only mop that you have for a 3 floor residence is very old and never changed spreading the bacteria everywhere !
5) I invite you to see the state of your "fully equipped" kitchen !!!nothing is functional because you never maintain them!!! Broken plates, broken cups, really dirty cupboards because I guess it's our responsibility again to clean the common used fridge and the common use cupboards correct ??? Not functional electric devices etc.NO FREEZER as well!! So we have to limit our diet of course. The fridge has never been maintained from your part because of course for you all of those things are small details .
Finally, you cannot really know the state of residence ANNIK because you were never here !!!so by responding in a general manner as you have taken any measures or any care of the place, is not very wise from your part because many people in this place have problems and will continue to have due to the poor services that you provide.

Outbreak of coronavirus/no proper cleaning services.

Due to the outbreak of coronavirus, I think that you should increase precautionary measures and cleaning services. Every two weeks there is a new tenant arriving at the residence, who may be travelling through countries where coronavirus is widely spread out. As a result, by not increasing the cleaning services or by not taking any other precautionary measures, I believe that you are putting the life of your tenants in danger.

Despite signing a contract, paying every fee, my room was given to someone else due to a mistake by the system, no one has ever responded to my emails or calls not until the day before check in

thank you very much

Very convenient reservation procedure and very helpful staff.