Furneo Limited Arvostelua 144

Item arrived and was left by their courier in the tain, and soaked. Tried speaking to the company who will only say if I build it and its damaged (even by water) they will not accept it back. I can't return it as the packaging was soaked, and tbh, I wouldn't trust them to give me my money back anyway. Now I'm stuck, hoping my product hasn't taken on water.

Customer service is the worst ive experienced in years. Shame, as there were other items I wanted to buy from them, but won't be now.

Avoid these, of you have any issues, they will do there best to not help out and cause issue. I mean, look at the other 1 Star reviews. All customer service related and damage related.

Really really love the furniture, it’s modern, high quality and beautiful, 100% recommend! Also the customer service is top tier, so kind, helpful and informative!

Very helpful, great service and fantastic quality items

this company has very good products and is prompt to email back straight away my conversation with them was fixed in 10 minutes and i must say that this is a first when I'm buying from eBay

Would also like to add to my previous review, my item is lovely and very pleased with it.
Looks great , thankyou 😊

Good communication about delivery.
On time and relatively easy to assemble

Questions re order answered promptly, fast delivery, assembled in one and a half hours and looks great . Exactly what we were looking for so very happy .

Furniture is well built and easy to put together, delivery was very quick. Quality cabinet for a good price.

Horrible customer service.

The item I ordered arrived broken and I was offered to return it for free. I booked a pick up slot and took the day off work so I could hand the two very heavy parcels to the courier. When nobody showed up I contacted Furneo to let them know that they need to rebook the collection. I was told the courier attempted collection and no one was available at the property. I have 24/7 CCTV and a ring doorbell and can show that nobody attempted to collect the parcels. I am assuming that the driver went to the wrong address which is clearly not my fault.

However, Furneo is now insisting for me to not only carry two very heavy parcels (I am a female suffering from an autoimmune disease and should not lift heavy things) to my car but also drive 20 miles to the next Parcelforce depot to drop the parcels. There was no apology, no empathy and their responses are infuriating simply referring to their returns policy. I have not been treated this badly in a very long time.

I honestly cannot recommend using this company. I will certainly never buy here again.

We have recently purchased two Clifton05 cabinets to fit under the windows in our spare room. All parcels were delivered within 2 days and everything was very well packed, excellent instructions and cabinets were a perfect fit for the area.Love the push to open feature as did not want handles. Doors were slightly out of alignment so we contacted Furneo and they explained that hinges have to be adjusted on the doors and that fixed the issue :D Love the units!

Poor Customer Service I’m afraid my problem was easy to sort but they never bothered 😕 All pieces were checked,it was only when the protective plastic was removed did I notice the end panel was chipped. DO NOT ORDER FROM THIS COMPANY. They are not interested if there is a problem with your product. SHOCKING CUSTOMER SERVICE

The product I ordered is amazing, reliable & best market value. I'm fully satisfied with first experience. They're selling on Multiple websites but I suggest to order directly from their website for a great deal.

Fake reviews on there items on website when I put a 1 star on wedsite it got taken down and got a fake 5 star one defo don’t buy from here Alful place item arrived broken and didn’t replace it got told no it’s only a small crack it fell apart on me £500 wardrobe down the pan

Contacted this company and went to their warehouse to pay for and collect my sofa. Got home and unwrapped it and it was the wrong colour. Contacted them via messages to advise and they said I could go back to them and change it. I had to hire a van, pay for fuel and travel an hour and a half to get this sofa. I refused and said this was their error and they needed to deliver the correct colour sofa and take this one away. They refused to do that and said 'no returns' despite this being their error. They then blocked me so I could not contact them anymore.
This company is awful, I'm now left with a sofa I do not want and £700 out of pocket!

Nice little tv unit. Perfect for my flat. Cheers!

The tv cabinet had slight damage on the front and visible. As had to pay someone to fix it. Didn’t think I would mind as minor damage. But was on 2 parts of the tv cabinet. Obviously it was all set up and I realised it. Contacted the company and said as it’s all set up cannot do anything. Well why sell damage goods in the first place. Not cheap as-well really disappointed with the customer service

SCAM BE AWARE do not buy any products from this company they are cheap, tacky and waste of money i rang the company explaining the flat pack instructions are very unclear and the parts are not numbered so its a guessing game the women (JESSICA) told me she does not care and to email if i want to escalate the matter