Frontier Communications Arvostelua 850

1 Star – Extremely Frustrating Experience

My internet has been completely out for 5 days now. I have contacted Frontier every single day, and the only response I get is that they are “working on it.” No real updates, no timeline, no solution.

For a company that provides essential services, this level of communication and reliability is unacceptable. I work from home and this has caused real disruption. At this point, it feels like customers are just being ignored.

Very disappointed with Frontier’s service and support.

We are forced to use them because there is no other company in our area. Horrible customer service. Short hours of customer help. You stay on the phone for 10 min answering their questions to get help only to be told the customer service dept is closed.

I am rating the Frontier Communications customer service department 4 stars. I have been using their service for a few years now, and aside from the outrageous late fees, it has been suitable for my college courses, shopping, and gaming needs. However, today I was able to speak to an angel. Christian from their bill services department was not only helpful, but he was also kind. It is refreshing to know that he recognized my needs and did everything to figure out what was going on with the bill and my service in general. I am disabled and on an incredibly low budget, and he did all he could to, 1. help me understand what was going on with my bill, and 2. Fix it in the best way he could. He deserves to either have a day or two off, paid of course, or to get a raise and special recognition :) And that is what STIFFLERsays...

To charge someone after canceling service is a crime. It does not matter WHEN they cancel. They should not be penalized for choosing another service provider. Who pays for things that they don't receive? I cannot recommend Frontier internet to anyone. They lock you in a contract after the promotion is over and then practically force you to pay for a month in advance despite stating that you no longer need their service. Buyer beware!

Frontier Internet is the most unreliable internet provider! Frequently goes down and needs rebooting the pathetic ONT idiot box! I have decided I’ve had enough of this pathetic company and looking to another provider.

What the marketing tells you is a lie about Frontier, everything buffers, doesn't matter the day or time. Bonus the buffering gets worse in the evening. They offer different pricing depending on who you are. They stop landline telephone service but still charge you and I crease the bill. The company labeled vehicles park wherever, speed,don't follow speed limits, or even one way signage, and of course not even the police can do anything (fake plates). They don't like it if you have your own routers. They use foreign IP addresses, which slows or stops service since it's a foreign IP address. So far I've been in Nova Scotia, Toronto, and Birmingham England. Only got that information from streaming services and other contacts when my service stops, and yes frontier hangs up or claims I'm living in those other locations. They are also very ageism, sell older people and charge them for fake services and equipment, then when one fake piece of equipment fails the whole service stops and they hate having a younger person start asking questions about the fake services and fake equipment and hang up.

Needs to be sued. Tried to cancel. They keep hanging up on me so I can't cancel, but still keep debiting my card. Absolutely horrible. can not cancel online or on app. Was hung up on every time i called. Still can't cancel. rude people. fake people. no choice but to talk to their rude service people. Put an option to cancel on your website. You are a horrible company. PLEASE DO NOT USE FRONTIER COMMUNICATIONS. (ps: never wrote a bad review before, but i am floored that this place is stealing from customers by it taking them a month to cancel while they continue to debit your card...unbelievable) - class action lawsuit anyone?

I ordered fiber service and they never showed up for 3 appointments. Every time I called they gave me a different excuse.
Terrible business practice!

I can't say what a rip-off Frontier is to their customers. I was paying $163.42/month for phone and DSL internet. Service was constantly interrupted. So I decided to switch to Starlink and say goodbye to Frontier. Try to find the correct phone number on their website? Good luck! Finally found it after 10 minutes of searching. When I told them I wanted to cancel, they were going to reduce my bill to $24.99, which is over five times less than what I have been paying for how many years. They sent me the code to turn in my modem and power cords at the UPS Store (if I don't do it within 30 days, there is a $500 charge). Now they require a $50 restocking fee for an outdated modem that will end up in the trash! Then they tacked on another $8.19 for some other unknown charges. Final bill to disconnect: $221.61!!!!!!
If Frontier tries to con you into their service, don't think twice, just hang up the phone!

Could not understand the repersentative,on hold for 50min.would not let me talk to superviser,still on hold,horrible customer service!!Im a customer

If I could give a 0 I would have. Horrible customer service with long wait times and customer service reps who just aren’t helpful. I discontinued my relationship with them back in November and payed a final bill 12/1. I get a threat letter for collection of a payment posted 12/7 for a “restocking of equipment” fee which was never disclosed. It took 1 hour and 8 minutes and 2 agents to make the final payment and rather than connect me to the line for customer feedback, agent Alex disconnected the line. This company is such a rip off. They are thieves (my relationship with them started with overcharges which they had to credit back once they were caught so ripping people off seems to be part of their business practice).

Worst customer service in the world. These criminals will take your money with out your authorization.

It takes forever to get through to a human and the hold is upselling and annoying music with long waits.

Thought I was getting cheaper internet. Door to door sales don't understand what their tech dept does nor do they care. I have had three different techs come to my residence. Two said there was no way they can hook up internet while the third wanted to come and rip up the grounds of my apt complex. I eventually canceled the install and have canceled my relationship with Frontier. Incompetent service is apparently Frontiers mission statement. Stay away!

Terrible customer service… I took the free test offer of an unbreakable internet box. They sent it to me. I never opened it up, changed my mind, and sent it back the next day. I had UPS tracking records and everything. Needless to say, I started getting bilked . I called them, and they said I would get a credit. No credit came. I called again, and they apologized, gave me two credits. In the meantime, they screwed up my account. I have three whole house internet boxes. They had me taking out one box when I never was taking out one box. They said they corrected it, but they never corrected it now. I get another bill charging me to take out the one box. I called them up, and the account is still messed up. They have terrible customer service now. I have to call again to try to straighten this thing out. meanwhile I have a $500 unreturned equipment charge on my account when there is no equipment to return..

They sent a third party technician out who damaged my AC unit and thought he drilled into a gas line so he had me call 911. Fire department came out and cut into my drywall to see it was the AC unit. I filled a claim through frontier that was closed immediately saying the third part is working with me which was not true. When I contacted the guy he originally said call him with the estimate but they stopped answering my call by sitting on the phone in silence multiple times. Then I call frontier and tell won’t pay for my damages of $1750. Wow!! I canceled the service and I’m suing the third party.

trash customer service! out of the country people trying to help!

Internet was down all day could not get any support.

I am beyond frustrated with Frontier’s customer service and equipment issues. We are now on our fifth remote control because the volume button keeps failing on every single one. Each time, Frontier insists the remote is “defective” and sends a replacement, which does not solve the problem.

Today alone, I spent an hour on the phone with customer service trying to reprogram the remote. Instead of fixing it, the representative actually made it worse and was unable to return it to its previous (barely functional) state. His solution? Send us yet another remote, which would make this our sixth. That is completely unreasonable.

At this point, I asked for a technician to come out and actually look at the issue, since I’ve already spent several hours across multiple calls trying to fix Frontier’s equipment myself. I was then told it would cost $150 for a technician visit, which is ridiculous. We should not have to pay to diagnose a problem caused by Frontier repeatedly sending defective equipment and expecting customers to troubleshoot it indefinitely.

To make matters worse, I asked to speak with a manager and was told no managers were available and that someone would call me back. No one ever did.

This experience has been exhausting and unacceptable. Frontier’s solution to ongoing equipment failures should not be to endlessly ship remotes, waste customers’ time, and then charge them to fix a problem Frontier created in the first place.

Don't ever sign up for Frontier WiFi services. They'll make promises they don't keep, charge you more and more despite promising a set monthly rate with no contract. A representative lied to me about giving us time to make a decision at no additional charge. Once we made a decision, they slapped us with a hefty disconnection fee. This company is at Walmart marketing. Don't even bother with them.