fromourplace.co.ukArvostelua 

If I could I'd put 0 stars, if you want your order delivered within 4 months don't even bother I placed an order back in January got an email saying I won't receive anything until May and now I've received a follow up that I won't be receiving anything until June and after that God knows when, they're not cheap I've spent alot of money and I'm absolutely fuming, there's no one to directly complain to. Don't shop here!!!

We finally received the pot. It was in excellent condition. It’s beautiful. Just took a really long time to get. So long that we ordered for my daughter for Christmas. Then when we found out it was not arriving until late February we decided it would be a birthday gift for early March. Well march was around the corner and my partner was still thinking it was a scam and was going to cancel on Amex. But I said to call them. He did and spoke with a very nice gentleman who explained why their stock had been so low. He said our pot was definitely coming. And it did, it arrived just days before the birthday. I have erased my partners review and replaced it with this one.

EDIT - the response below is a lie. They never reached out to me. I still have this faulty product. It has since set on fire so we no longer use it

Wonder oven - complete waste of money.

It just is a massive waste of money if you want an air fryer. It doesn't even air fry very well, everything gets stuck in the pans/gratings and they're impossible to clean. The food does not come out crispy or how you'd expect. I went from another very famous brand of air fryer to this and it was the biggest waste of money for my kitchen and I regret choosing this one massively. I wish I had looked at the trust pilot reviews rather than the website, I feel like a lot of their website reviews are faked compared to here.

I got it as a gift which I specifically asked for over another brand and I cannot get a refund on this. As soon as I can afford to replace it, it is going straight in the bin. It's useless. AVOID the marketing gimmicks, it literally functions worse than a £20 supermarket air fryer I had at university.

EDIT - we have now discovered this has started tripping the electrics in our kitchen so I am now seeking a refund

I placed an order for a pan on 10 January which was supposed to be delivered by end of January. It is now the end of January and I have heard nothing. I have just emailed them asking what has happened to the order and received auto response saying they are "currently experiencing a high volume of emails.....". I imagine a lot of people are dissatisfied. I have not even received and update about my order. Very poor customer service and products are not cheap. They hold on to your money but do not deliver. Avoid.

I wish I could give zero stars.

I purchased a set of four pans (including 2x Always Pans 2.0 and 2x Perfect Pots2.0) for £330. Although this was a significant investment, I decided to make the purchase based on all the glowing reviews, expecting these pans to last for years. Unfortunately, just weeks after starting to use them—and after following the care instructions to the letter (e.g., avoiding high heat, allowing the pans to cool before cleaning, always washing by hand)—the non-stick coating began to deteriorate significantly.

Another major issue is the handles: they become dangerously hot during cooking, to the point where you risk burning your hand if you're not careful. This is completely unacceptable for cookware, especially given the price.

Despite these issues, I decided to persevere. However, recently, while gently searing a tuna steak, the pan's coating became severely damaged with a large brown stain, and the tuna stuck to the pan. I reached out to customer service to explain my concerns (even though I was just outside the one-year return period), only to receive a generic, copy-and-paste response. They basically accused me of not following the care instructions and blamed me for the damage, refusing to take responsibility for what I believe is a faulty product.

I'm incredibly disappointed and now wish I had invested in Le Creuset pans, which I know would have lasted a lifetime.

I also attempted to leave a review on their website to warn others, but there was no option to submit a review. It seems they only display positive reviews or selectively choose which ones to publish. This gave me the impression that they are trying to suppress any negative feedback.

I feel completely misled by their marketing and want to warn others to avoid this brand. It’s better to invest in cookware from a more reputable company where you can expect quality that lasts.

Please, don’t make the same mistake I did.

Firstly, I think I've exercised a lot of patience & tried to be understanding to Our Place, but after over 2 weeks, enough is enough -

I feel like this is one of those companies that feed off viral reviews & hype, but in practice they can't deliver on what they're advertising. You're misled that a product is good/in stock/exists based on some D-list celebrity or influencer who's probably been paid off for a good review, whereas in reality you're dealing with a sham company that can't deliver what they promised.
Alarm bells include there being no web chat option, no phone number & just a contact us page & email to get through to someone. Based on the one interaction had with a 'CS' agent, I suspect it was an automated bot. They're more than happy to post all over Instagram & reply to the positive comments, but you leave anything else & they'll ignore you. For the record, I've tried their CEO, Instagram chat & email support, and from all of that I've received 2 replies, none that are anything more than a standard template or bot reply.

I made the mistake of ordering directly from their UK site over 2 week ago & despite DPD saying an order has been created, nothing has been received by them - if DPD haven't received anything, then the fault is with Our Place, who clearly love their products so much, they'd rather keep them in their place then have them in mine.

Thankfully I paid with a credit card, & I now have now started a chargeback for all £200.00 & in future will actively discourage anyone who mentions they might consider buying from them. This was meant to be a birthday present, but based on the reviews of other people, I think we probably dodged a bullet with having to deal with them in future.

The way I see it is, if a company is not there for you at the ordering stage, what hope do you have if you ever have an issue with the product?

Finally, and this is purely my opinion, but if a company is quick to take your money but doesn't reply to delivery questions & is deliberately delaying things, the safe bet is they are struggling financially & are using the money from the orders to prop the business up, knowing they'll never fulfil them & squeezing every last penny before they shutdown & you're left in a queue trying to get your money back

Order at your own peril, & pay with a credit card so when they do try to screw you over, you can get your money back. Don't fall for the hype!

I wish I had read the reviews before buying, anyway buyer beware. The Griddle Pan doesn't fit in a standard UK oven.

The color of the pants looks so, so different from the website. Hence, I didn't like them, which I thought it was OK and I could easily return it. It's been two weeks now, and every single day I'm sending an email to them telling them that I cannot raise any return labels on their website. There is no telephone number. There is no human being that you can talk to. They take ages to reply to any emails. And when they do, they don't even reply to the inquiry that you made. They just repeat something like a robot, and that's it. They don't even read your emails properly. I've been explaining to them over seven different emails that I cannot raise any return labels, yet they just keep on telling me that they are sorry and that's it. I asked them so many times that all I need them to do is to send me the return label. Yet, after two weeks of back and forth emails, still nothing. Next thing I'm going to do is to contact my credit card company and get my money back that way, as they are no use. They are good to take your money, but when it comes to returning and refunds, they're not there. They act dump till you give up. But i won't give up.

Im a bit bemused by the reviews on here as my experience has been extremely positive. I have made several orders for myself and for gifts and customer service has always been excellent.

AVOID,IF YOU CARE FOR YOUR MENTAL HEALTH.
IT IS A WORSE SO CALLED COMPANY ,NO LIVE CHAT,NO PHONE NUMBER.ALREADY CONTACT PAYPAL AND I WILL INVOLVE OMBUDSMAN UK.
MY ORDER NUMBER IS OPGB262511, SPENDING MORE THAN £301, BUT NO RESPONSE FROMOURPLACE. I BELIVE ,IT IS SCAM ,A CON AND FRAUDULENT COMPANY BASED IN USA, TARGETING UK CUSTOMERS.

Shocking customer service. A damaged lid was reported, and they refused to replace until the damaged one was sent back and inspected; despite showing photos and explaining a. we no longer have the packaging to safely pack and return the lid and b. we could use the packaging from the replacement lid to return the damaged one. Without this its likely to get to them with even more damage and the replacement refused as it happened in transit as others have experienced. Given the size of the order you would think that would exercise common sense. Shame as if there was a local store I would return the whole lot out of principle. Good luck to anyone that runs into difficulties with the product.

Terrible Customer Service - DO NOT BUY

It has been over 3 weeks, I received pans which were not the same colour as per the website, I decided to return for a different colour.

To date, I've had very limited contact, despite emailing countless times.

I have no pans, and am out of pocket by £250.

Now the delivery company, DPD, appears to have lost one of my pans that I returned, although luckily I have proof of my return.

I have had enough of the saccharin response from their CX team, which has been few and far between and offers no help.

Do not buy these pans. Now looking at the other reviews, it is shocking and I feel very sad that I purchased in the first place.

These pans are not worth the money you pay.

And in today's fast moving consumer society, the customer service is attrocious. I can only suggest that the company is a con and fraudulent.

TO OUR PLACE... I WANT A REFUND.

Customer service very poor. They don’t actually help and keep giving you instructions to DIY - even when the instructions are incorrect. There is no live chat and no phone - so difficult to get anything resolved.

24th November - many weeks on - this company still has not managed to refund me!!!

The pans are already showing significant signs of wear and are losing their non-stick quality in just two weeks of buying them.Very disappointed! especially considering we’ve only used them a few times. Given how short a time we've had them, and how careful we’ve been, I expected much better durability from a product in this price range. Not worth the hype!

I wish I could have given a minus. Customer Service is non-existent. The only replies I have received have not offered any help at all with my problem with a return. They are now just ignoring my emails. Seeking advice. I wish I had read the reviews before I purchased. Never again.

I bought 1 Perfect Pot, 1 Always Pan, and 1 Spruce steamer on day 6th of May and I pay £222. They arrived on day 11th, very well packed. The pans are lovely, I just used them and I am very satisfied. The website is trustworthy and the customer service was excellent when I contacted them in the online formulary to make some questions.

These are beautiful pans when they work but unfortunately the non-stick wears off immediately even with the greatest care. We let pans fully cool down before using them and only use sponges with nothing abrasive and still our nonstick is almost completely gone on pans we’ve had for less than 4 months.
The paint also chips off really easily leaving silver flecks all over the pans.
We had one of our pans replaced by the company which was good but the same thing happened on the replacement.
I wouldn’t recommend these to anyone. We replaced all our pans because this company said a set of two of theirs could replace all of them, and now we’re stuck with pans that are deteriorating with every use. Not worth it.

Bought 5 new pans and accessories.... not cheap!
One of the pans will not work on my induction hob and has a slight nick on the silver base rim. Customer services got back to me really quickly but will not replace the pan until January !!! I ordered initially with the promise of next day delivery in November but it took about a week for delivery. Not really what I would have expected from this company despite obviously needing my pan for Xmas... but apparently this makes no difference to them!!!

Avoid the company at all costs - their customer service is non-existent and the pans are not worth anywhere near what you pay for them, even when they’re on sale!

I should give -10 stars. I returned my order straight upon arrival and paid for my own labels £14. the pan is really cheap, poor quality and the colour doesn't match advertised one on their website, and could pay no more than £10 for it. They received it on Tuesday, I didn't receive any email or refund as of today. They do not reply to your emails ( I've written 3 emails ). Do not trust this company and do not buy anything from them.