Very good clean, they target clean where requested and are very transparent with everything. 10 out of 10 service
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Very good clean, they target clean where requested and are very transparent with everything. 10 out of 10 service
Yritys on vastannut
I was honestly sweating about our move out inspection, but Fresher Start Cleaning Company saved the day. They didn't just 'wipe things down they actually tackled the grime in the oven and those imposs... Näytä lisää
Yritys on vastannut
Cleaners turned up 1 hour 30 mins late, no contact until I rang up the main switchboard, meant I had to go back at 8pm on a Sunday to sort keys. Flat was cleaned to a poor standard, lost out on our d... Näytä lisää
Yritys on vastannut
Worst company ever They are just ripped off After booking and taking 65 deposit one of their team without any cleaning products or tools to charge us more 45 pounds and he insisted to confirm by... Näytä lisää
At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions. Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail. In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties. We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning. At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.
WhatsApp: 07599 496 874, London, Yhdistynyt kuningaskunta
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I will definitely book them again, they been brilliant, we had end of tenancy cleaning and could not be more happier with the results.
Great money and great work

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
I had an amazing experience: from the booking, payment, communication - all the way to the final result. Would highly recommend! Thank you indeed!

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
David and his team cleaned my place above and beyond what I expected! I recommend them to everyone for that professional clean !!!!

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
I recently hired the end-of-tenancy cleaning service, and I must say it exceeded my expectations. The team was thorough and efficient, leaving every corner spotless. They paid attention to detail, and the result was a truly pristine space. I'm extremely satisfied with the service and would highly recommend it for anyone in need of top-notch cleaning. Definitely a 5-star experience!

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Great experience!
Used Issly cleaning service for end of lease agreement and the house looked pristine. Would recommend to people looking for a cleaning service.

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
In very plain terms, do not book with these people. I wanted an end of term tenancy cleaning service but this was misrepresented by the person I spoke to over the phone.
I had specifically called to clarify that what I needed done which included cleaning inside and outside my conservatory. Only to be told AFTER I had paid that the conservatory roofs cannot be cleaned and they do not have the know-how.
My carpet which was included in the plan was also misrepresented. Issly did not tell me that the carpets will not be shampooed and deep cleaned, which was one of the reasons I'd ordered the service in the first place.
The staff that arrived were unprofessional and didn't do a proper job and had to be prompted to do half a decent job.
In summary, I should have simply hired a regular cleaner to do the cleaning at less than half the price. Unfortunately, I wasted my money on this service.

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
David and his colleague provided exceptional cleaning services. They exhibited professionalism, were pleasant to work with, and meticulously cleaned the property, adhering to all specified requests. Their attention to detail and friendly demeanor made the entire experience highly satisfactory.

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Arrived one hour later than scheduled. Gave me an initial estimate of 3-4 hours cleaning time. When 3 hours had passed they looked nowhere near finished, so I asked again when do they expect to finish as I had other commitments planned. They said they’re not sure. They ended up finishing after 6.5 hours. Communication not efficient as had to go back and forth many times to check if they’re finished. When I came to check at the end, the team leader was gone and no one available to go through my comments. The actual cleaning was good, but very disappointed with communication and not sticking to the agreed times.

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
The team were on time, finished quickly, but did a very thorough cleaning. Definitely excellent value for money.

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Cleaners did a fantastic job on my property and I was extremely impressed! They were lovely and worked very hard to get the job done!

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Do not use this service.
I booked an end of tenancy cleaning with Issly Task for a 3BR property. Four cleaners somehow spent 7 hours at the property with myself and my wife occasionally checking on things and pointing out what they had missed.
Despite this, the house was left dirty (dusty, cobwebs, dirt on the floor, cleaner residue on the hob and hood, streaks in the toilet, dirt on the baseboards, limescale in the shower, uncleaned windows, etc). I had to spend hours of my own time cleaning the property properly after they left to ensure our deposit was returned to us.
On top of this, given photo evidence of the poor cleaning, the complaint team just ignored the photos and instead tried to assert that I owed extra because (1) the hob had 6 burners instead of 4, (2) the washer and dryer were in a cupboard and thus this is a "utility room" and should cost extra, and (3) the cleaners had to dust the shutters on the windows, which apparently is extra despite the contract listing "Dust, wipe down, and remove cobwebs. Clean and polish all surfaces, furniture, and fixtures. Wash windows, sills, and ledges" for the bedrooms and living room. Then, having lost their argument about getting paid more for not cleaning in the first place, they simply asserted that there would be no refunds.
In summary, absolutely do not use this company. Their cleaning is terrible and their customer service is terrible.
----
After the Issly Task response, which again simply ignores my complaints and actually lies (I have received no deposit back or refund or anything), I once agin strongly recommend that no one books this service.
In response to the response, the property _could_ have been cleaned by a team of 2 professional cleaners. However, you sent 4 amateurs who didn't even know which cleaning products to use on a stainless steel cooktop. The other things I've already addressed in my original review.
If there was only 10 minutes worth of cleaning in the photos, why was it still a problem after 7 hours?
We did not "closely supervise". We had to have someone at the property to let the cleaners in and lock up after, so someone sat in another room working and checked on the cleaners every hour or so. This became more frequent as it became clear the cleaners did not know what they were doing.
Once again, I've received no deposit or money back, so this is just a blatant lie.
I told you a negative review would follow only after you refused to refund me or acknowledge any issues because what other recourse do I have? You're not willing to clean properly or provide a refund, so I'll have to make do with ensuring everyone knows what kind of company this is.
Do not waste your time or money with this company.

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
The 2 chaps that came did a excellent job on time and very through

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Issly Task performed a Deep Clean at my house. I got the keys on the Friday and very quickly realised it needed a serious deep clean throughout.
I contacted Issly Task and they replied promptly and were very professional and polite. They answered any questions I had and told me the cost upfront.
Issly Task arrived early on the Monday.
All I can say is WOW. They worked so hard from the top of the house to the bottom. Walls, skirting, ceilings, kitchen, bathroom, conservatory were all scrubbed. They even removed ancient masking tape from so.e skirting boards. Black mould on Upvc windows was diligently removed.
I was at the house for half of the time but had to leave to go to work.
Being honest, I panicked at the filth in the property, but I am so pleased I chose Issly Task. They made an awful situation 100% better.
They worked so hard and did such a good job and fully deserved every penny they charged, which was very reasonable. They were also trustworthy and left the key where I askdd them to.
I highly recommend Issly Task.

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Efficient friendly cleaners, did a great job deep cleaning a 5 bed house.

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
The worst service that I've experienced. Please don’t believe the word “clean and polish” that they've used in the invoice. I used their service as move-in cleaning.
Cleaning Service:
They didn’t clean the oven for the first time. They came back to redo it but it's still greasy.
They only wiped things externally. I used wipes to wipe the inside of the cupboards and drawers again after the 1st cleaning, it turned out yellow/grey.
As my fridge was new, they didn't wipe it at all. I had to ask them to do it.
Basically I had to clean the flat again by myself. I bought the cleaning service to make my life easy. BUT IT'S SIMPLY A WASTE OF MONEY!
If you are looking for "clean and polish"/spotless, AVOID THIS COMPANY.
Customer service:
BAD ATTITUDE, IRREPONSIBLE AND POOR SERVICE.
When I sent them the photos of the pile of wipes that was yellow and grey to show them that things were still dusty. They replied that it couldn't prove anything. I was honestly shocked as this reply was completely irresponsible. I didn't know how to show "dusty" with photos.
I purchased carpet cleaning and they didn't do it during the 1st cleaning. They said they forgot to update the cleaners.
Also. they didn't show up within the booked time. They were 3 hours late for the 2nd cleaning and they were hard to reach. I've called their hotline dozen times and no one answer. They did reply to emails but they vanished once I asked for compensation.
Advice to dear readers:
I chose this company because I also saw them reply to the negative comments here, not many companies would spend time on that. I thought this should be a responsible company and they turned out to be a complete disappointment. Because of their poor service and delay, I eventually finished moving my stuff at 1:30 AM! Can you all believe how crazy it was??
I spent my time writing this because I don’t want anyone to have the same worst experience as I had.
Hope this helps you all!
Update after Reply:
To Issly Task:
I don't need your team back because I didn't believe that they could do a good job. If you could show me the evidence from your team to prove me wrong, I will re-write this review.
Also, please do not use the word "hours". The second cleaning finished within an hour, which I have waited for 3 hours to get it.
I have a video to show that oven wasn't clean after the 1st cleaning. I would have shown everything here if I was allowed to attach photos/videos.
Lastly, please do show me the evidence that I’ve consistently sought a refund. I am not writing this review to get a refund. I don’t care about the money. I simply saw this as a bad purchase.
Dear all,
Because I couldn't show you all my emails, I wouldn't be able to show you that I didn't "consistently sought a refund". I didn't even contact this company after 4 Sep 2023, which they didn't reply to my last email when I said the cleaners were late and said that I need compensation. I only mentioned compensation once and they simply ignored it.
I am being very honest here. You can all see that they refused to take any responsibility and tried to blame me instead.

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Very low level of service. House was left dirty. Complaint team refused to take any accountability claiming that the job was done. If you want to save your time, money and hassle, take your business somewhere else.
In regards to your reply: Stop making up stories, there were never any pets in that property and your reply is just a waste just like the service.

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Admin and cleaners were polite. The cleaners done a great job.well done 👍👍👍👍🙏

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Great service - the checkout clean was very thorough and very pleased with the result. Would highly recommend plus Emails/invoicing good and easy.

Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.