Very good clean, they target clean where requested and are very transparent with everything. 10 out of 10 service
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I was honestly sweating about our move out inspection, but Fresher Start Cleaning Company saved the day. They didn't just 'wipe things down they actually tackled the grime in the oven and those imposs... Näytä lisää
Yritys on vastannut
Cleaners turned up 1 hour 30 mins late, no contact until I rang up the main switchboard, meant I had to go back at 8pm on a Sunday to sort keys. Flat was cleaned to a poor standard, lost out on our d... Näytä lisää
Yritys on vastannut
Worst company ever They are just ripped off After booking and taking 65 deposit one of their team without any cleaning products or tools to charge us more 45 pounds and he insisted to confirm by... Näytä lisää
Yrityksen tiedot
- Kotisiivouspalvelu
- ja myös
- Ikkunanpesupalvelu
- Mattopesula
- Siivouspalvelu
- Tekstiili- ja verhoilupuhdistus
- Verhoilun puhdistuspalvelu
Yrityksen kirjoittama
At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions. Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail. In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties. We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning. At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.
Yhteystiedot
WhatsApp: 07599 496 874, London, Yhdistynyt kuningaskunta
- 020 8051 2255
- Bookings@fresherstart.co.uk
- fresherstart.co.uk
4,0
Hyvä
350 arvostelua
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On vastannut 92 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
End of tenancy cleaning
David and his colleague were extremely good at their job. I had asked for end of tenancy service and they did not disappoint. The house was thoroughly cleaned and they ensured that hard to teach surfaces were also taken care of.
14. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Mina,
We're positively glowing with happiness to hear about your wonderful experience with David and his colleague! It's like a symphony of joy playing in our hearts!
We're absolutely thrilled that they exceeded your expectations with their end of tenancy service.
David and his colleague are like cleaning wizards, spreading magic and sparkle wherever they go! We're over the moon to hear that they were extremely good at their job - it's like music to our ears!
Thank you from the bottom of our hearts for your glowing words! We're absolutely thrilled to have earned your trust and satisfaction, and we can't wait to be of service to you again in the future!
If you ever need us again, you know where to find us - we'll be here with smiles on our faces and mops in hand, ready to make your home shine!
Warmest regards and cheers to many more sparkling cleanings ahead,
ISSLY TASK
I asked them to come for an end of…
I asked them to come for an end of tenancy professional cleaning. They spent 4hs, 2 persons came, and the flat is cleaner than when I moved in for a very fair price given the time and effort.
They're very friendly, professional, I'll use them any time I need. Bravo guys, happy customer.
13. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Quizastar,
Wow, what a joyous review to read! We're positively beaming with happiness to hear about your fantastic experience with us! It's like a burst of sunshine on a beautiful day!
We're absolutely thrilled that you chose us for your end of tenancy professional cleaning, and we're delighted to hear that our team's hard work paid off!
Thank you a million times over for your glowing words! We're absolutely thrilled to have earned your trust and loyalty, and we can't wait to be of service to you again in the future!
Warmest regards and cheers to many more sparkling cleanings ahead,
ISSLY TASK
Great service from David and his team
Great service from start to finish. Booking was very easy and quotation, deposit and final payment were very easy to process. On the day David and his team did a phenomennal job. Finished in no time with excellent results. Would recommend 100% and definetely will use in the future. Thanks to the whole team :)
12. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Iva,
Oh, what a delightful review to receive! We're absolutely ecstatic to hear that you had such a wonderful experience with us from start to finish! It's like a rainbow of happiness spreading across the sky!
We're thrilled that you found the booking process a breeze and that everything from the quotation to the final payment was smooth sailing. Making things easy-peasy for our customers is what we strive for, so it's fantastic to hear that we hit the mark for you!
Thank you from the bottom of our hearts for your glowing recommendation! It means the world to us! We're absolutely thrilled to have earned your trust and confidence, and we can't wait to dazzle you again in the future!
A huge thank you from the whole team for spreading sunshine and smiles! If you ever need us again, you know where to find us.
Warmest regards and cheers to many more happy cleanings ahead,
ISSLY TASK
Really good job
Really good job, very professional and very well cleaned. Would reccomend and use again
12. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Sophia,
We're absolutely thrilled to receive your glowing review! It's like a burst of confetti and balloons for us! We're over the moon to hear that you were impressed with the job we did - it's music to our ears! Our team prides itself on being super professional and delivering top-notch cleaning every time, so knowing that we hit the mark for you makes us jump for joy!
And wow, what an honor to hear that you would recommend us and use our services again! We're absolutely delighted to have earned your trust and confidence, and we can't wait to dazzle you again in the future!
Thank you from the bottom of our hearts for your wonderful feedback! If you ever need us again, please feel free to contact us anytime!
Warmest regards,
ISSLY TASK
Incredible Cleaners
They were super helpful during booking. Their site has clear options and breakdowns and if like me you made a mistake while booking you can ammend quotes. Cleaners were incredible, very kind and thorough and did an excellent job leaving my new home spotless. They were incredibly responsive and I couldn't recommend more!
9. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Adam,
Wow, we're absolutely beaming reading your review! It's like sunshine on a rainy day for us! We're thrilled to hear that our team was super helpful during your booking process. Our goal is always to make things as easy as possible for our customers, so it's fantastic to know that our website's clear options and breakdowns hit the mark.
Now, let's talk about our cleaners! We're over the moon to hear that they were not only kind and thorough but also did an excellent job leaving your new home spotless. It's like a clean slate for your new adventures, and we couldn't be happier to have played a part in that!
And as for responsiveness, well, we like to think of ourselves as the speediest bunch around! We're thrilled to hear that you found us incredibly responsive - we're always here to lend a helping hand whenever you need us.
Thank you a million times over for your shining recommendation! We're bursting with happiness knowing that you couldn't recommend us more. If you ever need our services again in the future, you know where to find us - we'll be here with bells on!
Sending you all the good vibes and cheer,
ISSLY TASK
Great professional job
I requested an end of tenancy cleaning and despite the pretty short notice, Sonia didn’t doubt to accommodate a booking for me. David and his colleagues arrived on the dot, they were friendly and very professional ready to roll up their sleeves to get the job done. I was very satisfied with the results so was the landlady.
Highly recommended!
4. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Estella,
We're absolutely thrilled to hear about your fantastic experience with us! It's fantastic to know that Sonia was quick to assist with your booking and that David and his team were not only punctual but also friendly and professional. We always aim to roll up our sleeves and tackle every job with enthusiasm and dedication, so it's wonderful to hear that you were satisfied with the results. And knowing that the landlady was pleased too? That's just the cherry on top!
Thank you for choosing us, and we can't wait to serve you again in the future.
Best regards,
ISSLY TASK
Nothing was fully cleaned
Nothing was fully cleaned. With the appliances there were still food remnants in the dishwasher, fridge, freezer etc. Hob still dirty, bathroom sink still dirty around edges, just to highlight a few standard failures. It appears that they hoovered and swept floors, and did a very surface level clean, but that is not at all what is expected from the service offered and amount paid. Have been in 4 rentals previously and know the standard of an end of tenancy clean, and this was not it! Steer clear! We didn't have time for a reclean as removals were booked for the next day, so no chance for them to rectify, but the idea of having a cleaner in is to remove the stress so even if we had had time it's an unacceptable inconvenience due to a poor service. Do not book with them, the reviews online must be for an alternate team.
5. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Kate,
Despite our earnest attempts, we have been unable to locate any record of your interaction with our company. Your name does not appear in our system, and despite our outreach via Trustpilot, we have not received any response from you. Due to these circumstances, we are led to question the authenticity of your review.
We kindly request that you either remove the review if it has been posted erroneously, or if it is indeed genuine, we urge you to reach out to us at your earliest convenience. Your feedback is valuable to us, and we are committed to addressing any concerns or issues you may have had.
Best regards,
ISSLY TASK
These guys were so thorough and…
These guys were so thorough and professional. They arrived on time and were fully equipped. Great service.
27. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Amy,
We are truly grateful for your thoughtful feedback regarding the thoroughness and professionalism of our team.
Your kind words mean a lot to us, and we are thankful for the opportunity to serve you. Should you ever require assistance in the future or have any inquiries, please feel free to contact us anytime.
Thank you once again for choosing our services. We look forward to the possibility of working with you again.
Kindest Regards,
ISSLY TASK
Very happy with the service…
Very happy with the service received.The apartment was cleaned thoroughly in a very timely manner. would definitely recommend to others.
27. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Amanda,
We are incredibly grateful for your kind words and positive feedback regarding the service you received.
It brings us immense joy to hear that your apartment was thoroughly cleaned to your satisfaction and within a timeframe that met your needs. Your recommendation means the world to us, and we are sincerely appreciative of your support.
If there's ever anything we can do to assist you further or if you have any questions, please do not hesitate to reach out.
Thank you once again for choosing our services, and we look forward to serving you again in the future.
Best Wishes,
ISSLT TASK
A very pleasant and hassle free…
A very pleasant and hassle free cleaning service. The team showed up promptly, they brought all the cleaning supplies and they cleaned to a high standard.
28. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Madina,
Thank you so much for taking the time to share your positive experience with our cleaning service. We are thrilled to hear that you found the process pleasant and hassle-free.
Ensuring promptness, bringing all necessary supplies, and delivering a high standard of cleaning are core values of our team, and we are delighted that these efforts resonated with you.
Your feedback is truly heartening and serves as a motivating reminder of why we are passionate about what we do. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you once again for choosing our services.
Warm regards,
ISSLY TASK
David and the team did a great job for…
David and the team did a great job for the end of tenancy cleaning. The appartment is just spotless, all is organised and in place for the new tenants. I definitely recommend them!
21. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Serena,
What fantastic news to hear! 🎉 Thank you for sharing your experience with us! David and the team are thrilled to have left your apartment spotless and ready for its new tenants. Your recommendation means the world to us and is the highest praise we could ask for! If you ever need our services again or have any friends in need of a sparkling space, don't hesitate to reach out. Here's to many more seamless transitions and happy tenants! 🌟🏠
Warmest Regards,
ISSLY TASK
Excellent job
Excellent job, quick, friendly and left no stone unturned. Great job and would definitely purchase the services again
23. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Mitchell,
Thank you for the beaming review! 😊 We're thrilled to hear that you were delighted with our service! Leaving no stone unturned is one of our mottos, and it's fantastic to know that our quick and friendly approach resonated with you. Your satisfaction means the world to us, and we're ecstatic that you'd choose us again! If there's anything else we can do to brighten your day or your space, just let us know. Here's to many more sparkling moments together! 🌟✨
With warm regards,
ISSLY TASK
David and his team were fantastic
David and his team were fantastic. They turned a house which had been vacant through the winter in an awful state with a terrible smell into something clean, fragrant and habitable for the short term before we start renovations. I couldn’t recommend them more - total life savers !
13. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Victoria,
Your feedback brought a big smile to our faces! 🌟 David and the team are thrilled to have saved the day and banished that winter funk from your house! It sounds like they turned a smelly situation into a breath of fresh air – literally! We're so glad we could make your home habitable again, even if it's just for the short term. Thanks a bunch for the rave review and for trusting us to tackle the stink! If you ever need more heroic cleaning you know where to find us. Cheers to a fragrant and habitable space!
With Gratitude,
ISSLY TASK
The very thorough clean !
The boys who cleaned my flat made it look so clean and new it looked like the day we bought it ! Very industrious cleaners and did a great job , very hardworking lads ! Well done !
22. maaliskuuta 2024
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Louise,
Wow! Your feedback has truly brightened our day! We're absolutely thrilled to hear that our colleagues whom cleaned your flat did such an outstanding job. Making your place look as clean and fresh as the day you bought it is the ultimate goal, and we're delighted that they achieved that for you. We'll be sure to pass along your kind words to our hardworking team.
If you ever need assistance again or have any further feedback, don't hesitate to get in touch. We're here to ensure your continued satisfaction.
Cheers to a sparkling clean space!
Warmest Regards,
ISSLY TASK
Absolutely amazing service
Absolutely amazing service ! Very diligent, very reliable, very reliable and mist importantly everything was very clean
15. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Naomi,
Thank you immensely for your glowing 5 Star feedback! We're thrilled to hear that you found our service to be absolutely amazing. Your recognition of our diligence and reliability means a great deal to us. We strive to provide the highest standard of cleanliness, and it's incredibly rewarding to know that we met your expectations.
Your satisfaction is our top priority, and we're grateful for the opportunity to serve you.
If you ever need our assistance again or have any further feedback, please don't hesitate to contact us. We're here to ensure your continued satisfaction.
Kindest Regards,
ISSLY TASK
Big thanks to Georg and the team for…
Big thanks to Georg and the team for their amazing cleaning work!
12. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Marchelle,
Thank you so much for your kind words and appreciation! We're thrilled to hear that Georg and our team were able to deliver amazing cleaning results for you. Your satisfaction is our ultimate goal, and it's wonderful to know that our efforts have made a positive impact. We'll be sure to pass along your gratitude to Georg and the rest of the team.
If you ever need our services again or have any further feedback, please feel free to reach out. We're here to help!
Kindest Regards,
ISSLY TASK
Excellent service from David and his colleague
David and his colleague arrived and carried out a thorough end of tenancy clean of a 2 bedroom maisonette and large balcony. Everything was cleaned, polished and aired to perfection. David and his colleague were polite, friendly and very professional.
19. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Miss Lowe,
Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that David and his colleague provided you with a thorough and professional end of tenancy cleaning service. Your satisfaction is our top priority. We'll be sure to pass along your kind words to David and his colleague.
If you ever need our services again or have any further needs, please don't hesitate to reach out. We're here to help!
Kindest Regards,
ISSLY TASK
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Manou,
Thank you very much for your positive feedback! We're delighted to hear that you're satisfied with the cleaning job. We strive to consistently deliver high-quality service, and your appreciation motivates us to keep up the good work. If you have any further feedback or requests, please don't hesitate to let us know. We're here to ensure your continued satisfaction.
Best Regards,
ISSLY TASK
Very impressive
From the initial call with the booking team to the staff leaving the property, I felt totally at ease and in the hands of professionals. My house was spotless after the deep clean took place, carpets were literally sparkling clean and smelt so fresh too!
David was great at getting the remnants of child locks of the cupboard, highly recommend them for your clean outs.
16. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Steven,
We are absolutely delighted by your fantastic feedback! Your kind words truly brightened our day. Knowing that you had an excellent experience with us from beginning to end fills us with joy. Our team is dedicated to delivering top-notch service while making sure you feel comfortable every step of the way. It's amazing to hear that your home sparkled after our visit and that we successfully handled challenging tasks like the child locks. Your recommendation means the world to us, and we can't wait to assist you again soon!
Kindest Regards,
ISSLY TASK
No cleaning, worst customer experience of my life. DO NOT USE ISSLY TASK!, starting legal procedures
Absolutely disgraceful communication from this alleged 'cleaning' company. We had an invoice for 17 items of post-building cleaning. Out of those, only 3 were completed. Almost NOTHING was done in terms of cleaning. It was shocking. As soon as we saw this, we had to purchase a hoover and other cleaning materials on the spot and start cleaning, as we had to move in on the day and my partner has severe allergies from dust.
We sent a complaint email demanding a refund on the day after, at which point Issly Task flat out refused, claimed the evidence we shared could have been 'cleaned in 10-15min' and insisted that their cleaners did a good job. They also accused us that we had ill intentions and were just after a 'free cleaning'. The most mind boggling thing is that even if we wanted a free cleaning, we got NO CLEANING at all from Issly Task.
After some back and forth and them accusing us of having ill intentions, their main point was that we didn't call immediately. Turns out my partner DID CALL right after we saw the state of the flat. I also tried calling 4 additional times to discuss the issue, and noone picked up.
Overall, PLEASE DO NOT USE THIS COMPANY IF YOU WANT SOMETHING CLEANED! They will flat out scam you out of your money. GET ANYONE BUT THEM and you will be better off. Even if you don't bother cleaning, you will be £200 up versus handing the money to them with the same outcome.
We have started formal complaints according to the Consumer Rights Act and will also proceed with other means, not for the money but we do believe it is morally not right to let them get away with such service.
EDIT:
Adding to this as I could not find a way to reply to the rebuttal below.
- We shared multiple pictures of the incomplete and sloppy job. Not just of a lamp and a radiator. This is a flat out lie.
- We actually showed you proof that we DID call and noone picked up. Actually I called a total of 8 times over the whole period after. Not even once did anyone pick up. A clear scam.
9. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fresher Start- End of Tenancy Cleaning
Dear Vladislav Stanev / Meissane Chami,
We are compelled to address the concerning events surrounding the cleaning service provided at your property. Despite our team's exhaustive efforts over several hours, it is evident that they overlooked the cleaning of a lamp shade and a radiator, concealed by a radiator cover.
Your subsequent actions only serve to exacerbate the situation. Rather than promptly notifying us of these oversights, you and your spouse took it upon yourselves to undertake a re-cleaning, a fact that was only brought to our attention after the fact. This delay in communication is unacceptable and reflects a blatant disregard for the terms and conditions outlined, including our explicit guarantee of a re-clean.
Furthermore, we find your unwavering insistence on a refund to be utterly unreasonable. It is abundantly clear that you were made aware, in advance, of the non-refundable nature of our services once rendered. Despite this knowledge, you chose to circumvent our policies and demands a reimbursement, threatening to tarnish our business reputation should your demands not be met.
Your subsequent posting of three consecutive negative reviews, including one under the guise of "anonymous," only serves to underscore the disingenuous nature of your complaint. It is evident that your primary objective is not genuine redress but rather an attempt to extort free services through deceitful means.
We categorically reject your baseless accusations and demand that you cease all attempts to undermine our business integrity. We stand ready to address legitimate concerns through proper channels, but we will not tolerate such blatant manipulation and dishonesty.
ISSLY TASK
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