Fresher Start- End of Tenancy Cleaning Arvostelua 

Worst company ever
They are just ripped off
After booking and taking 65 deposit one of their team without any cleaning products or tools to charge us more 45 pounds and he insisted to confirm by email that I will accept their cleaning in any conditions. When I refused to do that they charged me all the deposit taken which is 65 pounds.
Totally unacceptable behaviour
Not recommended

⭐ One Star – Completely Disrespectful Experience

I genuinely wish I didn’t have to write this, but my experience with Issly was incredibly distressing.

I booked an end-of-tenancy clean and paid £470 upfront. Two men arrived and immediately dismissed the job because I still had a few belongings on the dining table — despite the fact I was actively clearing things as they arrived. They told me they were going to call the office and come back to me. Instead, they just left. No update, no email, no next steps. I waited for over an hour in good faith, expecting a response. Nothing came.

The company later claimed the property wasn’t in an “acceptable condition” and that I was “clearly told” this — which simply isn’t true. There was no conversation. They walked off in the middle of a call. I wasn’t given any option to continue the discussion, no opportunity to clarify anything, and certainly no proper explanation of what their so-called standards were.

I now find myself being charged £65 for a “call-out” — for a visit where no service was performed and where I was treated with open dismissal. To make matters worse, they took a photo with me clearly visible in it, without my knowledge or consent, which I find incredibly invasive.

I have lodged a formal dispute with my credit card provider, not just because of the money, but because of how I was made to feel — anxious, humiliated, and disregarded.

Even if this dispute is eventually resolved in my favour, I could never recommend this company. Their handling of the situation was cold, unprofessional, and shockingly poor. Avoid if you value transparency, decency, or simple respect.

DO NOT BE FOOLED BY 4-5 STAR REVIEWS.
This company is incompetent, they did not clean my 1 bedroom flat as requested. My 6 year old niece could have done a better job!!

Do not use.
I had a very disappointing experience with Issly Task. I booked a professional end of tenancy clean, but the results were far from acceptable. The property was left in a poor state, with multiple areas clearly not cleaned to the standard promised. Despite raising my complaint within the agreed timeframe, the response has been slow and unhelpful.

Given the price and the expectations set, I’m extremely dissatisfied and will not be using their services again. I would not recommend this company based on my experience.

Fabulous company to work with. Mandela did an amazing moving in clean for us. She also cleaned rugs and upholstery, oven and a fridge freezer left by previous owner. House looked great. We will be using again for our end of tenancy clean.

Amazing job done by David and his colleague. They were very professional, really pleasant to deal with. And the end result was superb. The property was cleaned to the perfection. I highly recommend them.

Incredible end of tenancy clean by Teodora and team. I have to say we don't know how they did it and have asked for their secrets! Limescale, grease and stubborn deposits that had been ground in by neglectful previous tenants and that we had tried to tackle over the years were removed from toilets, ovens, extractor fans, glass...everything left gleaming and good as new! They even reached cobwebs high up in a large conservatory that we were sure would be missed. Truly the best clean I have ever seen.

They were very communicative and very thorough. I was impressed with the results !

With every tenancy clean, there’s that panic that it won’t be to the standard it’ll need to be but this service was fantastic!
EVERYWHERE was clean including on top of the cupboards (always somewhere cleaners forget) and the oven was immaculate! Would definitely recommend!

David was extremely diligent with the cleaning. 5 star

Issly did an amazing job on our end of tenancy clean.
I would recommend them to anyone.

Excellent clean, friendly staff and super efficient! Definitely would recommend.

We used Issly for our end of tenancy clean. Whole process was smooth from start to finish. Affordable quote and they did a fantastic job, meant we got our full deposit back! Super pleased with the service - oven was sparkling, something I was never able to achieve when living there! Thank you.

I couldn’t be more impressed with the results. The team was thorough, professional, and paid attention to every detail. The place looked and smelled so clean, and we are very pleased. The service was efficient and the pricing was fair. I highly recommend!

Excellent service, both cleaners were exceptionally professional and hard working. Would highly recommend them to anyone

Outstanding Service After a Rocky Start!
I got the keys to my new apartment and was horrified at its condition. Due to illness, I couldn’t handle the cleaning myself, so I called and spoke to a lovely gentleman who kindly squeezed me in at short notice.

Enter David and his team, only to discover there was no electricity or hot water as the gas and electric had been cut off! David went above and beyond by explaining how the meter works and confirming the utilities were disconnected. He even suggested it might be best to reschedule since the lack of electricity could affect their ability to clean thoroughly.

Thankfully, once the issue was resolved, David and his team got to work—and WOW! The transformation was incredible. The apartment went from being an unlivable mess to a place I’m now proud to call home.

David’s professionalism, attention to detail, and willingness to assist beyond expectations truly made a stressful situation manageable. I cannot recommend this team enough and will definitely be using their services again in the future.

Thank you, David—you exceeded my expectations and turned my day around!

I recently had an end of tenancy clean, and David did the most incredible job! It looked brand new- never been lived in. His oven and fridge cleaning was on another level! Thank you so much to David and his colleague! I would have never have been able to get it to that level of cleanliness!

David and his team completed an outgoing tenancy clean for us a few weeks ago and did a great job, communicated well and the house was sparkling clean

David and his team left the flat sparkling for the end of tenancy clean which we were reluctant to book but so glad we did in the end. They went above and beyond even helping me with something heavy down the stairs that I couldn't manage. Thank you and will update if anything further down the line changes from brilliant service we have had so far.

AVOID - TERRIBLE SERVICE

Easy enough to book and take your money but not so keen to deliver the service they promise.
Substandard cleaning, not cleaning surfaces, not cleaning within ir around furniture, refusing to uphold their guarantee of a reclean within 5 days.
Absolutely terrible service - AVOID LIKE THE PLAGUE - DON'T GIVE THEM YOUR MONEY