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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 2/5 tähteä

Ordered 13th of December, hadn’t heard anything after 3weeks so spoke with chat thingy, told them it had been much longer than they had estimated, got a message back saying order had been created an... Näytä lisää

Saanut 1/5 tähteä

Ordered air fresheners in November, was told they would be sent in time for Christmas. It's now March and no sign of them. Customer Services responded at first, but now ignore me. Disgusting service,... Näytä lisää

Saanut 3/5 tähteä

Ordered around 11 days ago and still had no update from them. Doubtful they will arrive for christmas. Avoid this company EDIT: After stressing about them not arriving and having no real communication... Näytä lisää

Saanut 1/5 tähteä

I received my order and it was not what I ordered, looking at the reviews, I think I am will be happy that I received something

Yrityksen tiedot


Yhteystiedot

1,6

Huono

TrustScore 1.5/5 tähteä

144 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Saanut 4/5 tähteä

The wait was worth it!

Overall , I love it, and I’m keeping it forever so the pros outweigh the cons.I ordered it feb 10 and got it May 7. I live in Southern California and paid $13 shipping but it all makes sense considering it comes from another country lol. I was kind of concerned bc I just sent in my picture and didn’t get a preview of how it would be cropped but I was not disappointed! The picture was clear and size & crop were perfect. I got 2 of my pup for my boyfriend and I to have in our cars and we love it. It’s pretty thick , not flimsy and smells pretty strong for about a week. I got fresh Linnen scent which kind of smells like play dough but that may not be saying much since I’m really sensitive to smells. I got it for the picture not the scent so it doesn’t really matter lol

10. helmikuuta 2023
freshenify.com-logo

Vastaus yritykseltä freshenify.com

Dear Abigail

Thank you very much for your review. It really help us a lot!

I am understanding your frustration.
It should not be late because you are from there, Royal Mail aim to deliver parcels in 5-7 working days, however they can't really keep that promise. Please send us an e-mail and we can offer you a discount for the inconveniences it may caused.

Have a great day!

Saanut 5/5 tähteä

Highly recommend!!!!

Highly recommend!!!!

I just ordered something and after 2 days arrived. Best quality and very helpful customer service team ❤️

18. tammikuuta 2023
Oma-aloitteinen arvostelu
freshenify.com-logo

Vastaus yritykseltä freshenify.com

Dear Betty

Thank you so much for your review. It means us a lot as a small business.

Hope you will be back soon!

Saanut 1/5 tähteä

Greedy company that cannot fulfil orders as promised

Do not recommend at all. I ordered before their last order Christmas date and my item wasn't even DISPATCHED until after Christmas.

I can forgive if it's delays due to strikes but they should stop taking orders or take down the last order date if they can't reach the demand and even dispatch in time for it to have any hope to arrive before Christmas. They put something up on their website asking customers to not leave bad reviews as there as postal strikes...but you shouldn't be greedy and take on orders you can't fulfil. The issue isn't with the strikes but with you not being able to run your business.

I emailed in concerned that if wasn't even sent and that I'd like to cancel my order but I haven't heard back from them almost 3 weeks later so their customer service is non existent. The air fresheners did eventually arrive after being dispatched in January. They don't even smell good and I feel scammed.

16. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Delivery date/ postal strikes.

I can see a lot of people quick to come on here to slate a small business in the middle of postal strikes! I ordered pre Xmas and was a little disappointed to find I couldn’t track my order- but customer service were quick to respond and apologized and stated due to the delivery I selected I couldn’t track- my own fault for going with the cheapest option. After waiting patiently my order arrived a month from my order date. The customer service was fab. Love my 3 air fresheners! Before you jump on to attack a company make sure you choose tracked and quick delivery and pay the extra to ensure it arrives pre Xmas. Thankyou freshenify.

13. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great product and service

We ordered 6 personalised car air fresheners as Xmas presents and our children loved them! They make a great novelty gift for older children who are difficult to buy for.
Great service too, the supplier was quick to respond to queries and was very approachable, would definitely recommend.

6. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Lies to get you to place an order

Website stated that if you place your order it will come in time for Christmas, I placed my order a week before Christmas and we are now on the 5th of January and it’s still not here. The company clearly lies to take your money and then refuses to give you a refund when they don’t fulfil their end of the contract.

5. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Do not recommend!

Ordered x3 air fresheners and paid extra to receive them before Christmas, and they were supposed to be a gift for my husband.
They arrived way long after Christmas, and they just smell like piece of cardboard, there is no scent on them whatsoever.
I think I could do better with printing pictures myself at home.
Appalling!

31. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Don’t waste your money!

Still not reviewed my air fresheners I purchased on 15th December. I paid for RM 1st class delivery. I understand with all the strikes this may have been late but still not received this or received any shipping notifications.

I’ve had to open a dispute with the bank. It’s a shame as this company have such a great idea just shame about the customer service - it looks likely with the other reviews that this could be a scam.

30. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Awful service

Awful service, I ordered for 2 Christmas presents before their cut of date advertised. I have emailed twice and not received a response. The order has been shipped several days after Xmas so the delay cannot be blamed on postage problems! Shocking customer service and I advise anyone else not to order with them!

30. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Really bad company and customer service

Several emails ignored
Paid extra to get delivered faster
No response
Nothing
I understand it’s busier at Xmas but I ordered on 14th December and emailed to find out what’s happening with my daughters Xmas present
No reply at all
Really bad company and customer service

14. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Never received

Paid for dpd tracked delivery. I received a dispatch notification but the tracking number shows the parcel was never sent. At first they replied to my email telling me when it would arrive, that day has been and gone and they are now ignoring me

23. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Poor Service and Communication

Communication is very poor. Placed an order on 4th December on 6th December it said dispatched then on 12th December it said my order was being processed. Despite emailing and getting no reply tried various social media channels finally got a reply to say they would resend my order next day delivery as it’s a Xmas gift, no reply to any messages since and as of yet still not received order!

22. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Ordered my order on the 16/11/22

Ordered my order on the 16/11/22. Still haven’t received it when I emailed they claimed it was refused for delivery when it said it was in a completely different county. No offer to send it again or refund me.

8. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Good quality air freshener but made my…

Good quality air freshener but made my picture look very dark and hard to see

4. marraskuuta 2022
freshenify.com-logo

Vastaus yritykseltä freshenify.com

Dear Jasmine,

We are sorry about your experience.

We have looked into this for you, and I can see that your photo does not comply with our requirements. You can read about our image guidelines on our website before ordering: https://freshenify.co.uk/pages/image-guidelines-for-custom-car-air-fresheners

Please get in touch with us, and we will be able to send out a replacement for you.

Thanks

Freshenify

Saanut 5/5 tähteä

Absolutely fantastic products and…

Absolutely fantastic products and service from Fresheniffy went above and beyond to make our custom car air fresheners I highly recommend this company your queries are always answered very quickly

3. lokakuuta 2022
Saanut 2/5 tähteä

Chopped my hed off…

2 stars! The “custom” air freshener smells lovely (hence the 2 stars) but apart from that I am DISAPPOINTED!
I ordered a custom air freshener with mine and my friends faces on ONLY TO OPEN IT AND MY FACE HAS BEEN CHOPPED OFF!! THIS IS NOT ON! POSITIVELY FUMING!

22. syyskuuta 2022
Oma-aloitteinen arvostelu
freshenify.com-logo

Vastaus yritykseltä freshenify.com

Dear Robby

Thank you so much for your honest review,
Obviously, that was a mistake, which we contacted you about after you posted this review, and sent out a replacement product, and you promised that you would take down your bad review about that if you have received the correct one, which you have never done.



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