Franklins Solicitors LLP Arvostelua 

Very happy with the service provided by Franklins during what started off as a frustrating, drawn out process caused by very strange behaviour from our first buyer, followed by a happy conclusion in the end with our second buyer. Franklins responded very quickly when needed and all communications were very clear.

I had a really positive experience with Franklin's Solicitors. My initial email enquiry as responded to very swiftly and I was assigned a very knowledgeable and professional representative. I was offered face to face meetings or over Teams and Georgia provided excellent customer care and advice. I am delighted with the service I received.

We used Franklin's in Milton Keynes to sell and purchase our property. The team were so professional and were happy to explain each stage of the process to us. They were always available to help with anything we didn't understand and kept us informed on progress at every point. They made our house move feel seamless from start to finish.

We have engaged Franklins Solicitors on previous occasions with complete satisfaction.
This time for the sale of a property with no chain.
Unfortunately, there was an initial period of inactivity with no progress, then frustratingly difficult lines of communication and disappointment in our expectations.
However, some two months later, thankfully our concerns were recognised and addressed by telephone contact from, then meeting with, conveyancing solicitor Sobhia Ayub.
Being aware of our situation she apologised and said she was personally taking dedicated control of our case. She assured us, in a professional, friendly and purposeful approach of what actions would be taken from thereon, bringing relief, hope, reassurance and restored confidence.
Lines of communication to her, be it by telephone, email or meeting, were excellent! Always promptly returning calls or email response.
She was pursuant of, at times, the buyers solicitor’s slow responses.
She always guided us through procedures and experiences,keeping us updated and informed at all stages.
She was undoubtedly dedicated, efficient, helpful and understanding of us as clients.
She has a most pleasant and engaging personality. Easy to relate to with a genuine aim to deliver a high quality of service for her client and Franklins.
Totally professional, personable, friendly and a lovely person.
We successfully completed earlier this month.
With our appreciation and gratitude to Franklins, and especially to Sobhia, who unquestionably reflected Franklins in the best possible light.

Yameen and his colleagues were very helpful, consistently kept me up to date, and always returned my calls. I would highly recommend
Franklins. Thanks so much

Franklins Solicitors LLP, were amazing in helping us secure our dream home, we are delighted with the service, professional support and guidance from the key people responsible in helping us buy the house we’ve always wanted.
I would recommend Franklins Solicitors LLP, for buying or selling your property.

I am incredibly impressed with the service provided by Sara Marshall at Franklins. Her legal advice was both thorough and timely, delivered in a way that made complex information easy to understand. I wouldn't hesitate to use Franklins again and give them my highest recommendation

100% recommend Franklins Solicitors. Very quick to respond, efficient service, understood my situation well and presented options in an easy to understand way. Big shout out to Georgia H who was brilliant. Thanks again.

I highly recommend Franklins Solicitors. Everyone was exceptionally helpful and kind. They navigated me through a difficult process with professionalism and expertise.

The welcoming atmosphere at the practice , Sara Marshall explained everything in layman’s terms making it easy to understand the legal terminology, she is very personable , friendly & gave me confidence in her.

I received clear, practical advice and very supportive communication throughout the process. The approach was empathetic and reassuring, which made a difficult situation much easier to manage. I am very grateful to Georgia Harris and the administration team for their support, and I would highly recommend this service.

Sarah Marshall was extremely professional in her dealings with my matter, which concluded both quickly and with the right outcome. Her patience in explaining this complicated matter was exemplary.

Absolutely amazing service from the team at Franklin Solicitors.
We had a few challenges buying our home but with the help and support from Franklins Solicitors we were able to purchase our forever home.
Excellent service and communication throughout the process.
I would wholeheartedly recommend Franklin Solicitors 100%

Sara Marshall was friendly, efficient and understood my unique individual situation immediately.

Heed The Poor Reviews! They will cause you massive stress!

Franklins dealt with the purchase of an empty flat for my first time buyer son, so no chain. After an initial good start by providing us with Search report, Title reports etc, it went drastically downhill.

After receiving the above reports, we had no contact from them for over 6 working weeks! (Yes you read that right!) This was despite us emailing them and calling them continually. No calls were ever answered and no emails were responded to. Frustrated at the lack of service, I rang them and asked reception if I could speak with the conveyancing teams Partner, Lee Holmes, who leads the conveyancing team. He was busy, so I asked he call me back. No call from Lee was ever received. They say a team reflects their leader!

In the end, I had to go to their offices in person in order to get anyone from the conveyancing team to speak to me. The reception ladies, who are great incidentally, asked if I had an appointment. I politely pointed out to them that it is difficult to get an appointment if no-one from the conveyancing team responds to emails or answers phone calls! I told them I would wait as long as I had to in order to see someone from the conveyancing team. The Assistant Solicitor who I did see was very apologetic and in fairness to her, she dealt with the purchase from that point onwards. However, I still needed to chase daily to keep on top of it.

We had to go and hand deliver signed documents in order to exchange, which I had agreed to do. Our Assistant Solicitor was on leave and I was informed that Lee Holmes himself would deal with the documents and that he was fully aware of the awful service we had received to date. This was a good opportunity, I thought, for Lee to show some leadership and meet us when we dropped off the documents to perhaps apologise and appease an unhappy customer as a Partner and lead for the conveyancing team. Displaying the complete lack of leadership he had displayed to date, Lee did not even bother to see us and instead the documents were checked by another staff member.

I have bought and sold over 10 houses in my time and the level of service received from Franklins was astonishingly poor by any standards. I have no idea how long it would have taken to get a response had I not physically gone to their offices in person. As stated above, this was a simple purchase of an empty flat with no chain and should have been really easy for them to deal with.

Finally, if you read the poor reviews, this review will no doubt receive their standard response about how sorry they are to read the feedback. How they take their customer service very seriously. Etc etc. If you check the 1 and 2 star reviews, you will notice exactly the same issues around poor communication, not answering emails and calls and generally very poor service, go back to at least 2021! So their response around taking feedback seriously etc is clearly questionable to say the least. They are either unable or unwilling to fix the structural problems they have that keep repeating the same negative issues for them over many years.

They say a teams attitudes and behaviours reflects their leaders attitudes and behaviours. On this occasion, that saying has proved stunningly accurate. Don't say we didn't warn you!

We had a great experience with Franklins Solicitors in 2025. We accepted an offer on our house on 4th October 2025 and moved into our new home on 11th December 2025. This wouldn’t have been possible without the amazing support of Brook, Rosie & Kamilah who were always on hand to reply to emails or take our calls. They were so helpful and played a vital role in ensuring our house sale & purchase completed quickly.

My contact was Georgia H. She had excellent knowledge of employment law and assisted me efficiently with my query. I would recommend Georgia for any employment query. Compared to other local options she was approachable and took time to clarify questions I had about my query. Other local Solicitors were un-approachable and miserable. I hope never to use her again, but I would highly recommend her services for others who need employment advice.

they work very well, very involved, very professional, very understanding, the best