Frankieandbennys Arvostelua 

I won’t put what site as the site is not the issue here. Big Table Group who own the franchises are!! Absolute ignorance towards spoiled food, brushed under the carpet. Just wanted to make them aware but the replies received from their “investigation” are despicable. Purple calamari which is a sign of it being spoiled was consumed until we spotted it. Staff member who served us was extremely concerned and whisked it away from the table also agreeing “purple calamari is very bad” - now because no staff member on site that day has made a report and no other member of the public has made a report that day about the calamari we are being made out to be liars basically! Photographs are a great thing in hindsight aren’t they and I wish I had taken them at the time. But be warned if you have an issue with your food and want to be courteous and report it to Big Table Group be prepared for the waste of time replies or just don’t bother as they don’t care anyway!

The food is bland. The macaroni cheese had no flavor whatsoever. Don't know why it's still in business!

Had mac n cheese. It was £14 and literally one spoon full, burnt and dry. Still starving lol. When did f&bs get so stingey and crap? And prices much higher. Disappointing. Chixquitos it is next time, never fail

The food was absolutely rubbish do not get the maccorony and chicken stack burger they r trash do not ever go there

Visited the Cardiff store in new arcade and what a turn around from
A few years ago . On previous visit staff were not helpful left me standing 15 minutes and no people skills .. went back last night to the staff were so lovely attending and made the place so warm welcoming and genuine lovely staff , food was delicious great value so glad to return to it being back to its best

We visited the Ashton branch on Ashton retail park , firstly all our food came at once ? (Including starters mains AND DESSERTS ????) They offered to take back the dessert which was fine , but then they had also forgotten one of our meals and we waited another 15 minutes for this. After we finished the meal , we had waited 30 minutes for our dessert until we asked someone about this. It then took another 20 minutes for our desserts to actually arrive. No one had checked on us writhing this whole time. Bad customer service to say it wasn’t even busy. Thanks.

Plymouth restaurant's ambience and the deco were nice so we give you 2 stars. But, sadly, things went downhill from there. I popped in to the bathroom to, then, see a toilet seat sitting next to the toilet, and the door was so close to the toilet that it was difficult to get in and out. Spaghetti meatballs were tastless, no herbs or seasonings whatsoeve (they made me ill). Our experience with Frankie & Benny's in Newquay was poor, and the Plymouth one didn't do any better. The portions were small, but more importantly, the food made me and my family unwell. We won't be coming back.

Went to the Frankie and bennys in Nantgarw Cardiff and was pleasantly surprised. It was very busy but we were seated and served really quickly and the food was good.
Sophie was really lovely and nothing was too much trouble. Staff friendly and efficient.

Great service by Grace! Lovely girl and quite friendly too! Proper made me laugh Xx

Great food and great service by Annie (metrocenter). Thank you

Bristol airport on Sunday 5/1/25 was extremely busy with many flights delayed.
The young staff at F&Bs worked hard, curiously in difficult conditions.
Well done.
Thank you.

So tonight me and my partner ordered as normal and spent £26 between us as we would.
They failed to fulfil the order, they then asked us if we could collect our missing food but that’s the reason we’re ordering take out in the first place…
We rang up and complained and got no where.
They were unable to deliver us our 5 chicken selects so instead they refunded us £0.20p.
Absolute shambles and I’ll never order from there again.
They have several names such as bird box, stacks and Frankie’s.
Thanks for ruining dinner.

some ginger git ate my friend’s mac and cheese and someone’s grubby father was digging into MY pizza

Omg horrible food x we went to gunwarf in Portsmouth x we had starter and main from the festive menu x we used to go a while back and the food was quite nice x I had the mushroom bruschetta it was cold mushrooms on a dry half ciabatta roll , I then ordered the Christmas calzone it had turkey stuffing and 2 pigs in blankets that looked raw , it also came with gravy that didn’t go with the tomato sauce x the best bit of the meal was my merlot wine lol 😂

I ordered meatballs, after stating we had no allergies it arrived, however it had melted cheese on it, which I don’t like. Firstly the cheese part wasn’t on the menu. I looked at the menu again, explained to the waitress my issue. They took it away and brought me a new one with no cheese in speedy time. Very impressed situations are rectified easily.

Bristol Airport. Only about a dozen people eating, not busy. We still had to wait 5 minutes to get seated. Had to call a member of staff to take our order. Asked to pay for the whole meal before getting the food. Food very poor, chips reheated and cold, had to send them back. Avoid!

I would like to comment Janaki on the excellent customer service and the lovely staff at Frankie and Benny's in Victoria Square, City Centre. There was big crowds and the lovely staff let us in. We ordered very quick and we got our food very quick too. I would definitely recommend.

But Janaki was very nice and extremely efficient. I would definitely recommend going here. The food was extremely amazing too.

Great services and was 10/10.

Excellent service with friendly staff.
Visited the Paddington Branch and shared a lovely meal in a nice atmosphere. The staff were attentive and the duty manager Lissa was extremely welcoming, polite and gave exceptional service. Good quality food and great value. Chicken/Beef burger tasty.

Recently visited the restaurant in the Metro Centre Gateshead , food was ace, service was excellent , looked after by a lady called Jade. we were there with our granddaughter on her birthday treat for shopping and food , she went that extra mile to ensure all was good for us , credit to your business

Shi…. t service
Shi… t food
Took hours to serve us