Frankieandbennys Arvostelua 

The staff at the Castleford branch in West Yorkshire were friendly and polite, Ellen was so attentive and professional, there was a total of 15 customers in the place and I was singing along to the music playing and most of the customers and staff joined in with me, it was a lovely atmosphere, the food was hot, cooked well and delicious

My family and I went to your restaurant in the xcape/ braehead Glasgow outlet, . I stood at the front area awaiting to be seated. No one arrived. There was a woman standing talking to a table full of people , at the time I thought she was a customer, I waited a few more minutes and left. Nobody came to assist me. As I left and the door banged shut by itself the woman who I thought was a customer ,who ignored me as she was to busy obviously talking to her friends came out and wedged the door open in front of my family, she never asked if she could help or even spoke to us, To our amazement she just went back and spoke to her friends at the table, we got totally ignored and I was embarrassed and will never come back. We went to another restaurant in the same mall and can’t describe how a simple hello and how can we help can make a difference. Think some customer service and basic manners needs to be addressed. Sunday 4th October around 12.30. I would like this looked into

Giving a 2 star that’s being generous as the food was ok.

First we arrived around 11.40am at the broughton Frankie &bennies as we were walking in 2 staff man and women were walking out I said hi to which both ignored me which I found extremely rude.

She walked in in front of and said “no breakfast that ok” without even making eye Contact. Walked us to a table asked if we wanted a drink at this point my bum hadn’t even made it to the seat. I said can we have a look she said yes and went off, in fact went outside to clean the windows while 6 people were sat clearly waiting for some sort of service. We sat and we waited and waited and waited another staff member came in just before 12 I think now I’m not sure what the procedure is with staff uniform however this staff member looked like she had rolled out of bed and needed a good ironing. Now I know it isn’t an expensive establishment however basic stuff having your staff looking presentable. Anyway eventually the lady who sat me down asked if we wanted a drink and we then ordered drinks and food at the same time. The place was freezing felt like it was blowing cold air I did ask a member of staff and said it was pretty cold in there never heard back from her again. Food was ok it was hot.!

But would I recommend it.?? Not really sadly it’s over priced and the staff are not very welcoming to you no introduction to who she was nothing it was like I can’t be arsed being here but here I am anyway.!! Sad really I used to love coming to this place with my kids when they were little but unfortunately it’s really gone downhill in the last few years. £50 that’s I won’t get back again and regret spending.

Food quality is very poor. The restaurant seemed understaffed and everything seemed to take a really long time, even getting the bill took ridiculously long, however the staff were nice and professional. The food tasted awful, most of our group left most of the food, the chicken tasted horrible and you could tell it was frozen as it had a watery taste. The portion sizes were small for the price. No sauces on things that said they had sauce on and staff were too busy to ask. We left so disappointed as Frankie and bennys has always been a family favourite. Unfortunately we won’t be returning.

Portions very small for the price. Service was friendly and ok.

Very happy at Hampstead valley Gillingham. Great atmosphere, good food and great service especially by Charlotte.

Lovely staff and Broadstairs restaurant especially A young lad called Tyler. Extremely polite, smiling and friendly to myself and my family. Told the manager and was told he had only worked there 2 weeks. A great addition to your staff !! Lovely lad

Nice service however the food was sat waiting on the hot plate for about 10 minutes before it got brought to us the food was cold, I had a fly in my burger that put me off massively….. the tables where all sticky and the glasses where dirty we asked for the bill and we was left waiting for another 10 minutes before she finally brought it over this was my first experience there and I was expecting much better.

First class service, Kira at Rochester looked after us and was friendly, professional and welcoming.

We ate at the Ashton branch recently and my partners meal and two children's meals came out looking lovely. However, I'd paid £17 for a pasta dish and it came out looking more like a child's meal. I discussed it with Ciara who was looking after our table and she couldn't have been more helpful. She agreed and returned it to the hatch and within minutes a new meal had been served. No additional charge and first class service. Clara was also really good with our two children and made the whole experience a good one. F&B have a great employee within their ranks.

Rochester - my daughter has allergies which are not your standard allergies. The waiters refused to share the ingredients with us so my poor 11 year old had to sit and watch everyone else eat because it was too late to go anywhere else. If they had shared the ingredients I am sure we would have found something that she could have eaten. Will never go to a Frankie and bennys again! No empathy at all!

Great we went cause they have a deal eat as much pizza pasta and sides and unlimmited drinks for a set price i went with my 2 adult children and had a rally great time the food was lovely and the place is very clean our server was amazing polite atentive and really accomadating to us her name was poppy thanks poppy for making are experisnce rreally enjoyable came out full for the day yum

service was AWFUL!
there was about 6 tables of people and 2 waitresses on shift, we sit down takes them about 20 minutes to take our drinks and then when my daughter was about to tell us a story already speaking the waitress comes over and loudly pronounces “what would u like to drink” and with her being very self conscious about being in public spaces she was quite upset. they were very slow, when asking for the bill we had to ask 3 times before she actually brought it over and then assumed we wanted to give her a tip without asking.

Hi,

I just wanted to Leave a positive review after our visit To Frankie and Benny's At Ashton Moss last night.

We were seated and served promptly by Jason and even though we weren't spending a huge amount, we were still treated as if we were a favourite customer. Food was a bargain as well, as we had a voucher :-)

Thank You!

We visited F&Bs in Union square in Aberdeen on 25th April with the Shetland girls football team and we had a great time. Will, the manager had it all planned out for us and our pre-order was bang on time. Our server, Monika seen to our every need too. Top job guys, thanks again!

I was told I couldn't sit on particular part of the restaurant, then moments later 2 ladies came in and they were allowed to sit on this particular area that I had been told was not in use.
I had gone to F & B for their fish and chips...alas,they no longer serve fish and chips. The place has gone downhill.

Frankie and Benny's at Meadowhall. Short staffed. Under average general experience. Nonchalant staff. Calzone was bland, basically just chicken inside, really greasy. Very disappointing.

Frankie and Benny’s used to be our ‘go to’ for a nice meal - good choice and lovely and tasty. I do not know what has happened. It has turned into nothing better than a budget pub but with a much higher price tag.
My pasta bolognese was practically all pasta with a watery, brown sauce that did not have the texture of meat, as there was so little in it. I was truly shocked at how tasteless it was and felt completely ripped off.
It probably was worth no more than a few pounds but cost over £15. It is an absolute disgrace.
Never again. I actually had a better meal yesterday in a budget pub thinking about it.

The last time I been there was the one in Ashford, I remember being there in 2015 or 2016 idk. But it’s sad that they are closing down their restaurants. But Westwood Cross, Ashford and Rochester are saved. But not Maidstone, Because that shut in 2023 or 2022 idk

Staff were annazing and the food was delicious. Burger was flavourful and the meat just fell off the ribs. Will definitely be back.