Fragoutlet Arvostelua 

No recomendada no se por q estan trabajando con mi cuenta

j'ai toujours pas compris ce que j'ai commandé
on m'a pompé une somme pour un soit disant carte cadeau
donc je te demande le remboursement de cette somme
merci salutation T.Mathérat
site à éviter

Θα περίμενα επιστροφή χρημάτων

Après un souci suite à une commande erronée, l'équipe de support a résolu rapidement le problème. Merci

ARNAQUE !!! Mon expérience est très décevante. J'ai commandé un canapé, mais je ne l'ai jamais reçu. J'ai ensuite découvert que l'on me disait que j'avais acheté des bons d'achat, ce qui ne correspondait pas à ce que je pensais avoir commandé. Un remboursement de 29,95 € m'a été promis, mais j'ai constaté sur mon compte deux prélèvements de 29,95 € chacun, alors que je n'ai jamais autorisé un abonnement ni un second prélèvement sur ma carte bancaire. À ce jour, je n'ai ni reçu le canapé, ni obtenu le remboursement annoncé. Je recommande donc aux consommateurs de faire preuve de la plus grande vigilance.

Je pensais faire un achat pour un canapé qui au final se trouve être un abonnement pour des crédit sur le compte, merci au sav pour leur retour très réactif.

Εμπιστεύομαι

La situation de mon dossier c'est vite réglée et je suis satisfaite de la décision accordée après étude de mon dossier

Gracias solo quiero mi reembolso

Bonjour
Merci ,Kevin a résolu mon problème

Merci à Eric responsable de l'équipe d'escalade de m'avoir répondu aussi rapidement pour une commande effectuée mais non reçue car il s'agissait en fait d'une carte cadeau. J'attends le remboursement sur mon compte bancaire sous 7 jours.

Très bon service client

Je souhaite avoir mon remboursement s’il vous plait
Je n’est pas vraiment compris le concept
Merci de votre écoute

I I just saw the add on facebook for a cooler , and I pay
to buy the cooler 44.98 € , but in the email that I received to confirm the order I saw that is the fee for the membership that I never
ask for. So please refund 44.+98€ to my credit card and cancel the membership immediately. In 5 min. I received this: Your request (8249343) has been updated. To add additional comments, reply to this email.

Dear Georgette, I’m really sorry for the confusion and worry this has caused you, especially since you were expecting to buy a cooler. I’ve checked your details using the email you wrote from. With us, no cooler or other physical product was purchased. Instead, a gift card for 44.98 € was created when you signed up. These funds are turned into credits in our shop (1 credit = 1 €), and our Loyalty Shopping Program lets members use those credits to get discounts of up to 80% on various products. Regarding cancellation: your membership has already been cancelled as of 01-07-2026, and a confirmation email was sent to you. There are no additional non‑refunded top‑ups or extra payments on your account with us. About your refund request: I completely understand you’d prefer your 44.98 € back to your card. However, under our terms and conditions we’re not able to issue a refund for this initial purchase. The amount you paid is available only as credits in our system (currently your balance shows 0 used credits and no remaining credits). The screenshot you attached appears to be from another website selling a cooler. We are fragoutlet, an independent online store with our own offers and we are not affiliated with that site or its promotions. That means the cooler order you mention was not placed with us. If you have any further questions about your account with us, you can contact our support team at and we’ll gladly review anything else in detail for you.
And than thisHello Georgeta,

I am writing to you personally from the Escalation Team to discuss your case, which has been assigned to me for final review.

After carefully reviewing everything, I have approved crediting the charged amount to the same account you used for your purchase. This is an exception made specifically for your situation, as I wanted to ensure you were completely satisfied.

To finalize your case in our database and mark it as resolved, please share your feedback about your experience with me through a short review on Trustpilot. Your feedback not only helps me properly close your case, but also shows other customers they can trust us when they need help.

How to leave your review:

•
• Select your rating (4 or 5 stars are always appreciated)
• Write a short note about your positive experience ( e.g. 'Raj helped me', 'Issue addressed by Raj, or 'Thank you Escalation Team')
• Submit your review using your email or Google.

Thanks again for your patience.

Once your review is confirmed, we will process your compensation. Please allow 7–10 business days for the credited amount to appear in your account.

Best regards,

Raj
Escalation Team

Note: We respond to all messages within 24 hours. Response times may vary slightly due to time zone differences or outside of business hours, but we will get back to you as soon as possible.
So very efficient team.

Realice una compra y el producto nunca me llegó, a partir de ahí cada 15 días me llegan cargos que yo no he realizado, espero los demás tengan buena experiencia de mi parte solo deseo dar de baja la suscripción y esperando en efecto el reembolso que me aseguraron recibir de 2 a 7 dias

Mi piaccuto molto vostro servizio,,,tutti cose interessanti e utile,,,siero molto aperte,,,gentile,, grazie mille ché io conosciuto voi 😚🫠🤗🤗🤗

Ashley mi ha aiutato a risolvere il mio problema,ti ringrazio buona giornata!

Brenda a résolu mon problème, merci