Fossil Group Arvostelua 

Firstly I am sent a box without the item I had bought. I call and I get an operative who rushes me off the phone after promising me an item.

After some emailing and 2 weeks later I get the item. Albeit in a much less nicer box than the original.

I have now spent 5 weeks sorting out the refund for this item.

I was asked to use the code given to again but the same item. I did as asked.

I spent multiple calls and emails to get only a partial refund, still waiting on the rest.

If someone can sort that out for me that would be great.

Sent a Fossil gen 6 smart watch for repair because all of the sudden it just wouldn't turn on, even after trying another charger that I had for the same watch. Still in warranty and yet I was asked to pay £22 pounds for Diagnostics plus another £7 for shipping. When I sent the watch the person at customer service helpline said it would be free of charge.
Extremely disappointed and honestly I just hope I get my watch back working again but I'm not buying anything from Fossil ever again.

I returned unwanted watches back after impulse buys online. Posted on the 6th of October. They apparently received and actioned my refund on the 9th. 4 watches, 142£ in total expected back.

After countless emails my refund has still not arrived in my account. I totally regret buying from Fossil.

In case you care Fossil, here's my order number WSGB04021827.. Fix this.

I sent my much loved watch to Fossil Group in the hope that it could be repaired. To be honest, I never expected them to honour the lifetime warranty that came with the watch many years ago but they proved me wrong. My watch was repaired free of charge and returned to me in a very safe and secure package. The reason I've only given four stars instead of five is because I had to send the copy of the warranty three times before the repair was carried out. Having said that, the member of staff who dealt with the hiccup kept me informed all the way through.

sent a very sentimental watch to them for a new battery. It was returned damaged, in inadequate rapping and without the box, I sent it to them in. I contacted them and so far I have sent 11 emails asking them to call me. They offered me 30% off another watch if I bought another from them for the 'inconvenience caused'. I rejected this offer but they then called me and told me they hadn't received the emails sent despite replying to them with the offer of 30% off followed by telling me I would be transferred to someone else but had been cut off. I then called back to be told they can't transfer and the department I called could offer no assistance. I told them this watch was a gift from my wife on our wedding day and they couldn't care less. It was only sent for a new battery and it was returned in a completely unwearable state!

This watch has been a disaster. I have contact Fossil support through social media who advised they would put me in contact with appropriate customer service. I've never heard from them since.
-The battery does not last a day. It comes off charge at 6am and needs to be charged again at 5pm. The daily use includes one one hour workout. I use the original charger overnight.
-In recent nights the watch is dead in the morning when I wake up. I confirm it is charging before sleep, but it is dead in the morning.
-I have had to add chargers to my car and my work desk to enable me to use the watch throughout the day.
-The watch has never connected to WearOs app. The app can never find the watch despite numerous reset and restarts.

This watch has been so disappointing. I think it's now time to give up on it and get a new watch from a different brand.

Have ordered several times from fossil and have never had any issues, products could be slightly better quality, but I guess you get what you pay for, however the service is excellent, kept informed right through the delivery process and always delivered well before the estimated time frame. No issues atall

Fossil purchased Misfit, then unilaterally discontinued support for Misfit watches and their companion app and website, preventing users from adjusting some settings including changing the time (?!). They didn't make any (obvious?) announcement. They simply dropped Misfit from their brand page and users found themselves unable to log in (!). I'd think twice before purchasing anything from them.

The rings on the back of my watch came loose so it wouldn't charge. I posted it to be repaired on 10/02/2023. I was then quoted 2 weeks later £51 for the repair. I paid the money straight away and as far as I was concerned it was being processed. I didn't hear from them until 09/03/2023 after multiple ignored messages. They informed me it could not be repaired all of a sudden so offered me a discount on a new watch in which case they will hold onto my old watch or they will return my old watch. If it could not be repaired it was no use to me so I opted for a new watch. I received my new watch pretty quickly and received an email to say my £51 refund had been requested and can take up to 14 days. From the time between 09/03/2023 and today 11/04/2023 I haven't heard from them despite over 20 emails unresponded and an open case unresolved and no signs of a refund. I believe they broke my watch beyond repair otherwise why couldn't they return my old watch when I bought another one what use was it to them to hold on to. I can't see me receiving my refund either. They are shocking from customer service right through to the repair centre. Do not use them unless you want your property damaged or be ripped off as it is all this company is good at.

I made the mistake of sending my watch in to have a glass front put on. They broke the watch. They sought to charged me for it. I explained I did not break it. They then mucked me about by asking me to look at new repair cost quotes that they never sent. All emails were designed not to help and end in "Have a nice day". Then they dropped me. Offered no help and fobbed me off with they warehouse suddenly running out of all glass, all watch straps and suddenly they could never ever order the items in again. I would not mind but I 'd already heard that excuse two years before when I initally enquired about a repair to the glass. They lied is the conclusion I reached. They eventually sent my watch back telling me they would repair the mechanism. I received the watch back today. It immediately stopped running for one hour but re-started when I reset the time. The watch has water inside it now. This must mean the glass front is not sealed. Thus the watch is not at all water resistant in any way at all. The glass is sratched. Must be poor quality glass too. I feel that because I complained to the company, they made sure they would send back a useless watch. The repairs were free because I complained but now it a useless watch. I am very upset by this. They threw away a £128.00 watch that my father brought me. I hate this company. Stay away from this company. Do not give it business.

Nie wieder.
Ich kaufte vor 4 Monaten ein Armband. Die Steinchen sind alle herausgefallen. Der Reparaturservice kann es nicht reparieren. Mir wird ein Gutscheincode für den Shop angeboten, dafür wird aber mein Eigentum einbehalten. Es wird keine Reparatur ausgeführt und kein Austausch angeboten obwohl noch Garantie besteht. Auf mein Email in der ich Dieses bemängelte kommt eine lapidare Rückantwort, in der nicht auf mich bezug genommen wird.
Miserabel in jeglicher Richtung.

Worst customer service I have ever experienced. They don't reply and when they do they go round in circles. The watch I bought is broken and apart from a reply every few weeks from someone new which resets the conversation, all my correspondence has been completely ignored. Months on and I still have a broken watch despite regularly asking for an update.

The staff at Fossil were incredible helpful when I handed my watch in for a glass replacement. The work was done well short of the 6 weeks turnaround I was told and the work carried out included a full servicing of the watch and parts replaced, even though it was out with the warranty period. I’ve always found the staff in this store extremely helpful and very friendly. First class service.

Outstandingly awful customer service. My Skagen watch has been out of action for much of its 3 years. Most recently Fossil returned it to me in parts which I'm unable to put together. Emails are unanswered and the telephone number on correspondence is not working.

I bought an Armani watch through Amazon Dec 2020. About two weeks ago it stopped working so in accordance with the guarantee instructions I arranged for the watch to be returned to Fossil to be repaired. This cost me about £7. After a few days I received feedback from Fossil that the repair would cost close to the £140 that I originally paid for the watch. Despite many attempts to show my proof of purchase and that the watch should be covered by the guarantee I received no confirmation back from Fossil. I even tried to ring them and found I was talking to a man from Poland who promised to explain my situation to Fossil repairs. Still nothing though I had a few messages saying that they hadn't heard from me and was there anything they could do! Eventually I was so exasperated I talked to Amazon who said that if I returned the watch to them they would issue a credit for the full value I paid for the watch. So I went back to Fossil and the only way I could get my watch back was to complete a form rejecting the cost of any repairs. Within a few days I got the watch back still not repaired and exactly in the state I send to them. I contacted Amazon who arranged for a courier to collect my watch the next day and issued me immediately with a refund on my credit card. This has now gone through and the watch has been collected. Amazon was brilliant and I can't praise their customer service enough. Fossil's customers service for me was appalling and I can't remember ever having worse. They have effectively reneged on the guarantee that was issued at the time of purchase.

Purchased a watch for my mothers 60th birthday in august. There was no delivery information sent to me for then the watch to be delivered LATER than expected which caused me giving my mother a gift a lot LATER than expected. I contacted fossil via email, was apologised to and advised I would received a discount code for my next purchase due to the inconvenience. I’ve asked for a code and still had no reply. My emails are being ignored even when I have an email from them offering me a discount code. This is very disappointing. Fossil customer service has not been helpful in the slightest. Apart from that the watch is lovely however I will not spend money with this company again.

I bought a DKNY watch as a surprise present for our 50th anniversary well in advance. When we opened the watch on our anniversary the second hand was jammed. It was over 30 days since purchase so a repair was offered. that was 13 weeks ago. Numerous emails trying to find out what has happened. Fobbing off each time I contact them. I have a strong suspicion that they have lost the watch within the repairers (Timson) who seem equally useless. I have no idea what to do now. My wife has said she will always associate the watch with stress and annoyance.

Recently purchased the new Fossil smartwatch, was not dissapointed. I wanted a smartwatch that also looked good to wear on day/nights out, beautiful watch and attention to detail is amazing. Battery life is at least 10x times the life of my Samsung Smartwatch. Staff were great, knowledgeable without pushing for a sale. Best buy this year!

I ordered a watch from Fossil on the 14th of July, the parcel was supposedly delivered on the 19th of July, which it wasn't, after calling Fossil and UPS they informed me it was at a ups collection point, I went to the collection point to find out the parcel had been retrieved for redelivery. The parcel was never redelivered to my address, so i filled a claim against UPS. I then called Fossil again on the 28th of July, and their staff said they would call me on the 29th of July and guide me. Fossil never called
I then proceeded to call Fossil on the 1st of August where they told me the parcel had again been dropped of at the UPS collection point...

This was an absolute ordeal that which made me very anxious and stressed, trying to get the parcel I ordered
when i finally get the watch it arrived very damaged
the battery cover came unattached to the watch and won't re-attach
the battery cover is scratched
the watch bracelet is heavily scratched
the dial is also scratched but not as much
This is absolutely ridiculous
I was messed around for two weeks by Fossil and then the watch isn't wearable and looks like second hand stock they've given me without telling me it's second hand

I am a big customer of Fossil and usually have no issues, but this order has made me so stressed and caused so much anxiety I would never buy a product from them again

I am not surprised the reviews are so bad for Fossil. They seem to have no customer service ethic at all. Just sell the item and then hide from any after sale service. I bought a Fossil bag for just over £100 a couple of months ago, and just through normal storage at home the cream background developed big dirty scuff marks that were impossible to clean. No other of my bags suffer from that. I took the bag to Cheshire Oaks, and they were totally disinterested in recommending how to clean the marks off, and even advised against trying to clean. When I said that that meant I cannot use it then, they advised it was unlikely that I would get a refund. But to send in the receipt just in case. As I am going to go back to Portugal soon it is unlikely I will see a replacement or refund. I’m very annoyed with the service and attitude.