FOREO Arvostelua 6 315

Great service and fast assistance. They were very helpful and provided an upgraded replacement device under warranty

I recently had to claim the warranty after 1 year and 8 months in for my FOREO LUNA 4 because of a charging issue. FOREO made it a painless process.

Thanks to Pamela from the Customer Care team, who was extremely helpful and supportive throughout the entire process. Once I provided a copy of my receipt, my claim was approved within just a few days.

I love that this brand that stands behind its product and has wonderful staff behind the name. Thanks again Pamela for even responding on a weekend! 👏

My device was faulty. I sent a query to customer care and they got back to me very quickly. After sending them a few photos and videos to verify the complaint, they quickly sent a replacement to me. Marko (customer care staff) has been extremely helpful.

Foreo customer service responded quickly to my request for a credit after I had placed an order. I appreciated the quick resolution.

I had a very positive experience with FOREO’s Customer Care team.
My warranty claim was handled quickly and professionally from start to finish. The communication was clear, friendly, and transparent at every step, which made the whole process smooth and stress-free.

Thank you for the support and for standing behind your products. And big thanks to Tibor!

My device was broken during warranty time and I was able to claim a fully new one. Simple process and supportive service.

Amazing customer service! My issue got resolved even though I had low hopes to have it fixed. Thank you, team Foreo!

Tibor was so helpful with my warranty claim. Tibor explained everything and sent step by step instructions for each stage. Claiming was quick and easy. Fantastic customer service.

I found the Foreo team to be very good to work with when I had a missing part upon opening my mask bundle. They were prompt and polite in determining a solution for my problem. Mary was especially careful to think outside the box in order to resolve the issue.

Not only is the mask amazing to look at, it is awesome to use and wrinkles will be noticeably reduced.

I’m really disappointed with my experience with Foreo.

I bought one of their devices (FAQ 402 bundle) expecting good quality and durability, especially considering the price (£500)and the advertised 2-year warranty. Unfortunately, after a relatively short time of normal use, the device didn’t perform as it should.

When I contacted customer support, my concerns were dismissed as just “not seeing results,” rather than being properly looked into as a possible fault. My warranty claim was rejected, which was frustrating as I genuinely believe the product hasn’t lasted as it should (less than 2months)!
I also wasn’t comfortable with how the subscription side is handled. The additional paid features are only explained after you’ve bought the device and registered it in the app, which doesn’t feel very transparent.

Overall, I expected a lot more from a premium brand. Between the product quality and the lack of helpful support, it’s been a disappointing experience. Do not buy from this company! Not at this price! Cheap plastic made in China devices!

I bought the Peach 2 Foreo nearly three months ago because I found a great deal through ShopBack. It worked perfectly at first, but then it stopped flashing. I hesitated to contact Foreo because I thought the warranty claim process might be long and complicated. However, when I finally reached out, their warranty service was excellent and the response was very fast. Marko was especially helpful and made the whole process smooth and easy. I’ll be receiving my new Peach 2 this month. Thank you so much for your support, Marko.

Hello! My experience with the attention of Pamela and all her colleagues in Foreo, was excellent from the first day. I recommend the brand of all their products, they are more than excellent!

Muchas gracias Maria. Eres muy profesional y simpática.

I purchased a Foreo Emea which i really found to be a great product and beneficial to use. Unfortunately, it developed a fault after a month (as can happen) and i contacted the customer care department to point out my problem.

From the moment i made contact, Nady took on my case and guided me through the process to claim under the warranty and took care to ensure that this was a good experince and my new device is on its way ... a great representative of her company and a pleasure to deal with.

Thanks Nady for sorting this out for me.

Obwohl ich keine Pro Mitgliedschaft habe wurde mein Anliegen schnell und effizient bearbeitet!
Bei mir war ein Ladekabel kaputt und mir wurde sofort kostenlos ein Neues geschickt.
Bin sehr zufrieden

Another company that ignores you if you have a problem. I have tried to reach someone at FOREO regarding a failed discount code at the point of check out. They ignore me and then send the product out at full price anyway. I only want to communicate with someone. It is dreadfully disappointing considering the discount code was through a glitzy brand influencer. Please FOREO make communication better otherwise you are just another faceless contactless on- line business. Deeply disappointed. Stand behind your services and products. Deeply disappointed. ☹️

I recently in mid November bought the Issa 4 toothbrush. The silicone bristles fell off on both sides within 3 months.. When I contacted Foreo about a replacement I was informed the brush head has no warranty and was informed it was close to 6 months and should be replaced. The point is the brush head does not last and to replace an expensive brush head 3 to 4 times in a year compared to the advertised replace every 6 months is not good service. Foreo is basically saying if it’s close to warranty just replace it; not caring about fulfilling the warranty commitment or caring about the quality of their products.

I recently bought the new Foreo UFO Advanced LED lighthouse panel and wrote an honest review about it on the Foreo website. Today I noticed that my review has been removed.

Update: even 5 days after posting this Trustpilot review, Foreo still haven’t reinstated my product review on their website.

I don’t know what’s going on but this behaviour strikes me as shady, frankly. My review was fair and balanced. I have bought a couple of devices from Foreo before but this has given me dodgy vibes big time.

The review I had posted (and which Foreo took down) is below:

“Annoying adverts, some treatments behind paywall

I’m enjoying the sleep mode, it’s very relaxing. There are a few issues though. It’s not clear if I’m supposed to wear eye protection when positioning the panel towards my face? The advertising seems to suggest eye protection this is not necessary, however I have seen another stockist give eye protection advice that I can’t find on Foreo’s own instructions. It’s very confusing. I’ve dropped a couple of stars because it’s extremely irritating that each time I want to relax in front of the red light panel and open up the app, I’m forced to watch an advert. This makes me quite angry and not relaxed at all. I already paid a lot for the panel. I’d like the adverts to stop. Also, it’s disappointing that some treatments require a paid subscription. If it weren’t for the adverts and locked treatments requiring a subscription, I may have given 4 or 5 stars.”

This was the most pleasant warranty experience of my life. Rapidl and no nonsense communication, understanding of my challenging location circumstances. It was slick, simple and extremely reasonable. Thank you.