FluentPet Arvostelua 

683
•
TrustScore 4/5 tähteä

3,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Die Verbindung funktioniert sehr unzuverlässig. Trotz bestätigter Kopplung in der App wird oft keine Verbindung angezeigt. Das Produkt wirkt insgesamt billig verarbeitet – es gibt deutlich bessere Spr... Näytä lisää

Saanut 5/5 tähteä

We’ve been using your buttons with our 1y old rescue and we all love them. They’ve been incredibly useful and fun, and were amazed by how quickly and enthusiastically he’s been picking them up. He e... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The buttons are a bit on the pricier side but the investment is totally worth it if you're trying to teach your pet(s) how to communicate. The buttons are super easy to press on, which helps a lot wit... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Customer service had a quick response when I contacted them about an issue with a shipment I had just received. Schatzi is learning to use her buttons to tell us when she wants/needs to go outside, a... Näytä lisää

Yritys on vastannut


Yhteystiedot

3,9

Hyvä

TrustScore 4/5 tähteä

683 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,9

Kaikki arvostelut

(683)

4 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Really recommend this company

Really recommend this company. I needed buttons to train my pup when to tell me she needs to pee and needed them quickly! The customer service team were amazing and the arrived super quickly. The buttons are great quality. Much smaller than other ones in a good way. Easy for my pup to push and means I can take them on the go. Having the speaker on the top is genius and makes all the difference. Hopefully my puppy will figure out using them as quick as their service! Buying more.

11. elokuuta 2023
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi LP,

Thank you ever so much for leaving your review and your kind words.

It is so great to hear that your buttons arrived quickly. When we trust a carrier to ship our orders we do hope they do their jobs well and it sounded like they did!

We are very excited to see what your learner can do. Welcome to the FluentPet Community 🥰

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Priceless bit of kit!

I am so pleased to have recieved my Connect buttons. I am new to the concept of teaching my dog to talk via buttons, but a few days in and he is already using the 'Garden button'. The quality of these nifty buttons is amazing. There is no volume control which is a shame, but FluentPet have explained how to reduce the sound if it is too loud, as they are still working on the software to modify sound. This system is a little pricey but if I can let my dog have a voice and share what's in his head, then they will seem very cheap as that ability is priceless! Claire @wearedudleyandco

12. heinäkuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Claire,

Thank you for your review and sharing how well your learner is already doing. That is fantastic! 💖

Welcome to the FluentPet Community!

Pam
Customer Support Team Lead

Saanut 1/5 tähteä

Leveringstid og manglende levering

Nu er det snart 1 mdr. Siden jeg bestilte fra denne side, og hvergang jeg tjekker tracking nummeret står der det samme bare med en senere leveringsdato. Jeg tvivler på at jeg nogensinde får leveret min vare. Jeg har brugt næsten 1000 danske kroner 😔 Kommer aldrig til at bruge denne side igen.

17. heinäkuuta 2023
Saanut 5/5 tähteä

Package and initial video

Package arrived at time advertised after had been dispatched. I have yet to train my pet.
Free video had a good feel as a starter. I will see about trying the main course after trying buttons out first

30. heinäkuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Steff,

If you would like some interactive assistance with how to train your learner, please check out our Academy Courses on our web site here: https://fluent.pet/collections/fluentpet-academy-courses

If you prefer a more self-help approach there is:

The Learning Center https://fluent.pet/blogs/learning-center

And our on-line and downloadable Getting Started Guide https://fluent.pet/pages/getting-started-with-talking-buttons

And as always, the Customer Support Team is happy to help with any questions you might have.

Welcome to the FluentPet Community!

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Fast & easy!

Delivery was way faster than expected! Setting up the buttons is super easy!

4. elokuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Meg,

That's great that you received your order faster than expected. It's wonderful to hear that the service we trusted to deliver your order did such a wonderful job!

We also love to hear that the buttons are as easy to set up as we intend them to be.

Thank you for your feedback.

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Easy to start

Your email with categories for questions on use was excellent. I bought it as a gift for someone who didn't know what it was and sent the attachment so they could start easily.

4. elokuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi David,

Thank you for taking the time to leave your review.

We are so happy to hear that you chose FluentPet to give as a gift! Thank you for forwarding the email. Please do let them know they can email our Customer Support Team at info@fluent.pet anytime, if they have questions, comments or concerns.

Pam
Customer Support Team Lead

Saanut 3/5 tähteä

US oriented and expensive

The website, shop and emails you receive are us orientated. Links don't work. They send you an offer which you can't use. Furthermore it is expensive. The buttons are expensive but when you live in Europe you also have to pay around a 100,- dollar of shipping- and duty costs. It is really expensive. Problem is, once you started your dog asks for more words and you want to buy more. Realize that before you start! The positive is: I really got more connected with my dog and it is fun. Maybe I have to search cheaper buttons here in Europe.

Reaction on fluent pet:
Order from the Europe shop you will have to pay 60 euros if you buy for 280,- so no much difference. Realize that we are not used to paying shipping costs in the Netherlands. I understand we have to pay taxes when ordered from us. But why if we order from Europe? 60 euros or 100 dollar is a lot. Do love the buttons though but wish they where more affordable.

4. elokuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Anniek,

Thank you for providing your feedback.

I have checked into your order and do see that you had placed it from our US store. We do have a website in Europe that should help you keep costs down. Unfortunately, there will be offers for the US (since that is where FluentPet resides) that we can't offer to our very special customers in Europe, but we do try our best 😊

Thank you for reaching out to the Customer Support Team when you discovered you had received an offer that was outside of the applicable area and the link wasn't working. I do see that we had made an exception for you and provided you with a discount code so you could take advantage of the sale.

If there is ever anything else you need please do feel free to reach out again!

Pam
Customer Support Team Lead

Saanut 1/5 tähteä

Something is very wrong at this…

Something is very wrong at this company. They take money from "customers" as supposed pre-sales and then don't deliver on time -- or apparently at all. I was supposed to get my kit back in June. It's now August. They have had my money since APRIL. You don't even hear from them while they ride out your interest-free loan. I also booked a bootcamp training session (a service they offer for a fee) and they did not even show up for the call! Something is not right here.

7. elokuuta 2023
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi There,

I am sorry to hear that you are so upset. I have requested more information from you so that I can address your concerns.

Another option is if you could email info@fluent.pet and our Customer Support Team will be happy to help!

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

I love the buttons and all the added…

I love the buttons and all the added support via boot camps and guides. The only downside is the shipping cost to Australia, which I understand is not really under your control. But for purchases over a certain amount, I think free shipping would be a real draw card to help your products go global.

31. heinäkuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Anita,

Thank you for your feedback and understanding.

We are a small company without the same shipping "buying power" as the larger ecommerce stores and their volumes, and although we do subsidize part of the shipping fees for all our customers, unfortunately, we are not in a position to pay for all the shipping for international orders.

But as we move forward and grow, with great customers like you in our community, we hope to be able to someday!!!

Pam
Customer Support Team Lead

Saanut 1/5 tähteä

Bad batch of buttons?

This is not the first time that I order these buttons and I was always satisfied but now I noticed that the batch that came this time is not as sensitive when my dog presses them. So, I tried myself pressing the buttons and often the button does not play the word that it is programmed to play which requires me to press it twice. I don’t know if this is a new issue that has not been investigated but I suggest that it be investigated asap because I’m unsatisfied with my order.

13. heinäkuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Jessy,

I am sorry to hear that you are not satisfied with your buttons.

We do have a 2-year warranty program against manufacturer defects and are happy to help you!

I see that you have just recently emailed our Customer Support Team and we have responded. Please do check your SPAM folder. Sometimes our emails land there.

Thank you,

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

All-around great experience with FluentPet

Great communication from FluentPet. The packaging was sturdy and thoughtful. Setup was as simple as I thought it would be and the accompanying instructions to record my voice were simple and clear.

Not to brag, but my cat, who is very vocal, shows an interest when I tap on the one button I've installed for "outside" and then press it. He's intrigued. I learned great tips on your web site; read them all.

I'm looking forward to attending the live class tomorrow.

Thank you!

5. elokuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Gail,

Thank you for leaving your review. It's wonderful to hear that everything has gone smoothly!

And thank you for sharing how well your learning is doing. We get very excited to hear updates and never consider it bragging at all!!!

We look forward to seeing you in the Bootcamp 😁

Pam
Customer Support Team Lead

Saanut 1/5 tähteä

I am very disappointed with the quality…

I am very disappointed with the quality of this product. The quality of the board is extremely cheap, and it is prone to scratches. It is not worth the price.

17. heinäkuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Rayne,

Thank you for taking the time to leave your feedback.

We do state on our website that the Soft-Top HexTiles are made primarily out of EVA foam and we do try to represent our products as best as we can in the pictures we provide on all the product pages.

That said, if you feel what your received is below quality due to a manufacturer defect, please email our Customer Support Team at info@fluent.pet with a video showing what you have described and we'll see what we can do 😊

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Super easy to use

I love the buttons. They are very easy to use and my 9- month-old Cavalier King Charles Spaniel puppy picked up the whole idea in one day. He is now up to 9 buttons and is using them consistently.

31. heinäkuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Barbara,

Thank you leaving your review and sharing how well your learner is doing. That is fantastic to hear!

Pam
Customer Support Team Lead

Saanut 2/5 tähteä

No great customer service can make up for the lack of quality and price

I have left a review before but am still so frustrated. The idea of the buttons is great and my dog is so ready for new buttons, however most buttons stop working within weeks of a month of me getting them. The customer service offers to replace them every time so that is great. But to be honest … I am just tired of complaining about it since they keep quitting to work. I would have loved to buy more and more but now am utterly disappointed. Either the price should be lower on the buttons or quality better. No amount of customer service can make up for the lack of quality for the price I paid

4. elokuuta 2023
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi There,

I am sorry to hear that you are so upset. I have requested more information from you so that I can address your concerns.

Another option is if you could email info@fluent.pet and our Customer Support Team will be happy to help!

Pam
Customer Support Team Lead

UPDATE: Thank you for providing your contact information. I have sent you an email. Please check your SPAM folder if you don't see it in your inbox.

Saanut 3/5 tähteä

waste of money

I ordered buttons some that were in stock some that weren’t in stock and I thought that I was going to get the ones that were in stock but I didn’t. I had to wait until the newer buttons came in and then I got an order together.. but now I’m upset that I bought the new version because you can’t hear the sound out of the button like you can the other ones so you can’t move them around the house to train the cats. They have to be in one area which is dumb.

18. heinäkuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Jamie,

It is nice to hear from you again.

I am sorry that you are upset about the way the Connect System works. If you would like some assistance with how to train your learners, please check out our Academy Courses on our web site here: https://fluent.pet/collections/fluentpet-academy-courses

If you prefer a more self-help approach there is:

The Learning Center https://fluent.pet/blogs/learning-center

And our on-line and downloadable Getting Started Guide https://fluent.pet/pages/getting-started-with-talking-buttons

And as always, the Customer Support Team is happy to help with any questions you might have.

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Fast shipping, easy to use, and fun

Shipping was fast and the buttons arrived double boxed so they arrived in perfect condition. The buttons are easy to set up, though all of the stickers have come off my current buttons so I might need a new plan for keeping them on. Our dog has picked everything up fast!

10. heinäkuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Amanda,

Welcome to the FluentPet Community. It's great to have you!

Thank you for taking the time to leave your review and letting us know that your learner is doing so well!

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Highly recommend the FluentPet Lets Get Them Pressing Course

My dog has been using FluentPet buttons for over a year but I introduced the buttons without out much instruction or rigor. The Let's Get Them Pressing course helped me get back to the basics and help my learner use his soundboard more effectively. This course specifically helped me plan out the placement of his buttons and work with my learner on precision of hitting his buttons with target training. The combination of online instruction and on demand learning worked really well. Ashley is very knowledgeable and very available to answer questions.

2. elokuuta 2023
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Sue,

Thank you for your kind words. It is wonderful to hear that the Let's Get Them Pressing Course has helped you and your learner get back on track 💓

I will pass your comments on to Ashley. She will be so glad to hear the good news!

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

The rover is amazing

The rover is amazing! I love it. There is one wheel that wobbles and I sent the company a note about it and had hoped they'd reply but they didn't so that's a bit disappointing!

25. heinäkuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Stacy,

I'm sorry, but I believe you have reviewed the wrong product/company.

We are FluentPet. We offer recordable talking buttons for dogs, cats and other learners online at https://fluent.pet.

I'm glad that you are happy with your Rover purchase though and do hope they get back to you about the wobbly wheel 😊

Pam
Customer Support Team Lead

Saanut 4/5 tähteä

Simply the best out there

Of all the buttons out there Fluent Pet’s are superior. Smaller and better sound quality. Most others don’t include batteries and the base holding the buttons is also best I’ve seen.

24. heinäkuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Linda,

Thank you for leaving your review and for your kind words.

We look forward to seeing what your learner can do!

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Great produce and soo useful

We’ve been using your buttons with our 1y old rescue and we all love them. They’ve been incredibly useful and fun, and were amazed by how quickly and enthusiastically he’s been picking them up. He even asked for more words!

We are extending his vocabulary now, and just ordered more stickers. They came promptly and well protected, and we’re on our way to even better communication!

26. heinäkuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Leah,

Thank you for sharing how well your learner is doing! That's great!!!

We're so very happy to have you as a member of the FluentPet Community 💖

Pam
Customer Support Team Lead

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