FluentPet Arvostelua 

683
•
TrustScore 4/5 tähteä

3,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Die Verbindung funktioniert sehr unzuverlässig. Trotz bestätigter Kopplung in der App wird oft keine Verbindung angezeigt. Das Produkt wirkt insgesamt billig verarbeitet – es gibt deutlich bessere Spr... Näytä lisää

Saanut 5/5 tähteä

We’ve been using your buttons with our 1y old rescue and we all love them. They’ve been incredibly useful and fun, and were amazed by how quickly and enthusiastically he’s been picking them up. He e... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The buttons are a bit on the pricier side but the investment is totally worth it if you're trying to teach your pet(s) how to communicate. The buttons are super easy to press on, which helps a lot wit... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Customer service had a quick response when I contacted them about an issue with a shipment I had just received. Schatzi is learning to use her buttons to tell us when she wants/needs to go outside, a... Näytä lisää

Yritys on vastannut


Yhteystiedot

3,9

Hyvä

TrustScore 4/5 tähteä

683 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,9

Kaikki arvostelut

(683)

4 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

The louder buttons are great!

I ordered more buttons bc my dog needed more words and discovered the louder buttons. They are really great and I can still use the quieter buttons for words that he usually only uses after he has called me over! His vocabulary is growing and he really has taken to communicating.

15. syyskuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Tammy,

Thank you for taking the time to leave your review. It is wonderful to hear that your learner is doing so well he needed more buttons!

FluentPet has a Guide Program that is designed to support you as a teacher as you and your learner advance. You don’t need to have millions of followers or even a social media presence—eligibility is based on your learner’s progress! Perhaps you'd like to apply? You can learn more about the program here: https://fluent.pet/en-ca/pages/fluentpet-guide

Pam
Customer Support Team Lead

Saanut 4/5 tähteä

Great product

Great product, although delivery was slow

15. syyskuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Elizabeth,

Thank you for leaving your review. It is great to hear that you are liking your buttons.

We did experience a delay with our inventory arriving at the wareouse and we are very sorry about that. Please do enjoy the discount code we had provided for the inconvenience in the email we sent 😊

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Reese is learning!

Reese is learning! I started with two buttons with his favorite trigger words and he is accurately hitting the buttons to let me know what he wants. The only thing I'm bummed about is the Button Boot Camp. It is a little disappointing because it is only available M-F with 3:00 p.m. PST being the latest time slot and I work all week so cannot make the times.

UPDATE: FluentPet contacted me and they are working to get me a later date. Thank you, FluentPet, for going above and beyond. :)

20. syyskuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Keri,

Thank you for taking the time to leave your review. Reese sounds like he is doing very well! Congratulations to both of you! 🎉

We do hear you, as well as the many other teachers who have reached out, about wanting more options for the Button Bootcamp and we are working on it!

Please do email info@fluent.pet and let us know what times would best work for you and we'll see what we can do.

Pam
Customer Support Team Lead

Saanut 3/5 tähteä

Only 1 of my two dogs is currently…

Only 1 of my two dogs is currently using the button

19. syyskuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Ronnie,

All learners do catch on at their own pace and chances are there are the tiniest of signs that your learner is actually learning, even if the buttons aren't actually being pressed yet.

If you would like some interactive assistance, please check out our Academy Courses on our web site here: https://fluent.pet/collections/fluentpet-academy-courses

If you prefer a more self-help approach there is:

The Learning Center https://fluent.pet/blogs/learning-center

And our on-line and downloadable Getting Started Guide https://fluent.pet/pages/getting-started-with-talking-buttons

And as always, the Customer Support Team is happy to help with any questions you might have.

Welcome to the FluentPet Community!

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Innovative product and excellent customer service!

Great and innovative product in the Connect buttons. What I really like is the wonderful communication and a company that stands behind their product. Thank you for your recent help with the issue I was having. My learner has progressed to 16 buttons and I keep adding 4 at a time. I have 24 on hand and will be adding more!

20. syyskuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Mike,

Thank you for taking the time to leave your review and for your kind words. It was our pleasure to be able to help you!

It is great to hear how well your learner is doing! FluentPet is all about supporting you as a teacher as you and your learner advance, so if you're interested please visit https://fluent.pet/en-ca/pages/fluentpet-guide to learn about our Guide Program.

You don’t need to have millions of followers or even a social media presence—eligibility is based on your learner’s progress!

Pam
Customer Support Team Lead

Saanut 2/5 tähteä

Still waiting to get the connect set connected!

I bought the classic set, not realizing that there was a better version, the connect set. So I ordered the connect set but am having trouble connecting to my home Wi-Fi. I tried the chat, but that’s obviously not set up well yet, because it wanted to respond to me via email. Then it took a few days to get a basic response of a link to the troubleshooting page, which I’ve already visited without success. Now I’ve gotten an email (after one week) saying that they need more info. I’ve given that to them, but the communication is so slow! In my opinion, a same day response is not too much to ask. Love the product, hate the support and communication, which, ironically, is what their product is all about!

After realizing myself that I had a router extender, which has its own password, was my problem with my set up, I was finally able to complete the set up of the new connect set. I wish that tech support had guided me a little better to get to that conclusion. Instead, I was told that I shouldn’t send multiple emails and they kept sending me the troubleshooting page that is on the website, like I hadn’t tried troubleshooting it already! I wouldn’t have sent another email if the initial communication was replied to in a timely manner. If the troubleshooting page leads you to the chat feature and the chat tells you that it will reply to you by email, then they don’t for a day, I figured that I needed to send another email!
I love the fun that I’m having with my dog, learning to communicate with me in a whole new way. I also love the optional online classes, which help guide you through the process. Ashley is fantastic!! I successfully taught my dog to press words that mean what they should because of her.
But I hope that the communication between tech support and the customer improves in the future. It shouldn’t take over a week to resolve a problem that was finally figured out by me.

17. syyskuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Maureen,

I am sorry that you are feeling so frustrated.

It is our intention to respond to technical issues as quickly as possible, which is why when you didn't see our Senior Engineer's response in chat we emailed it to you. There were also many email threads open, which caused a delay trying to piece together what had been suggested and what responses we received.

The issue you were having was particularly difficult to troubleshoot because it was happening before your Base was registered with our servers, so we were unable to see what was happening behind the scenes. For those situations, we rely on all the information from our customers, because there are many unknowns.

I see by your latest response to us today that you have found the solution on your end and that is great to hear!

Please do reach out again if you require any further assistance

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

So far, so good!

So far, so good! The buttons are a good size & the sound board is compact, which works well in our small home. The microphone/recording is clear.The 30-minute Bootcamp was great - lots of good tips and there was a very nice community feeling. I also enjoy the emails with tips/tricks and also the online self-learning lessons. My learner is very engaged, caught on quickly and we are communicating more & more each day!!

13. syyskuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Patty,

Thank you for taking the time to let us know how you and your learner are doing.

It sounds like you are taking advantage of the resources available and strengthening your bond.💖

Welcome to the FluentPet Community!

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

it arrived just in time

13. syyskuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Chelsea,

Thank you for leaving your review. It is great to hear that the carrier we have used to ship your order has done their job well!!

Welcome to the FluentPet Community!

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Having fun teaching my pups

Having fun teaching my pups. I have them, understanding and using two Matt’s within three days. Commands of outside , and want to run.
Next will be dinner/ food. Then bedtime. Let’s play

13. syyskuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Donna,

Thank you for sharing how well your learners are doing! That's fantastic! 💛

FluentPet has a Guide program that you might be interested in. It is designed to support you as a teacher as you and your learners advance. You don’t need to have millions of followers or even a social media presence—eligibility is based on your learner’s progress!

To learn more, please visit: https://fluent.pet/en-ca/pages/fluentpet-guide

Pam
Customer Support Team Lead

Saanut 1/5 tähteä

Update: worse than I could have imagined.

Just thought I would leave another review about the dangerous product I received from fluent pet.

Only after multiple attempts to reach the company and several hours wasted doing such did I figure out that leaving review would be the only way to get them to pay attention. And it did! They have decided to accept my refund and return but it has been over 20 days and they have not provided a return shipping address or label. So I went ahead and reached out to them and sent my product back via certified return mail.

I also did some great research about the founder. He has a fantastic degree in behavioral neuroscience however used seed money to start this company with the idea of selling it for a gross profit immediately. There is no long-term support for the owners and no one cares about your pets.

The founder intentionally remains politely unaware of the situation so I made sure to tag his Google scholar articles citing this review to the same articles where he talks about how incredible his product is that he sells.

15. syyskuuta 2023
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Saul,

Leo here, FluentPet founder and CEO.

I'm sorry to see that you've not had a good experience with Connect. I'm not sure what you're referring to regarding seed money or immediately selling the business for a gross profit. We have been very public about our development, mission, and motives. The FluentPet brand was bootstrapped, and then we ran a Republic crowdfunding campaign which supported development of FluentPet Connect.

The Connect hardware and software you use is identical to the systems used by the dozens of extremely successful button teachers with whom we've partnered, accounts such as @whataboutbunny and @bastiandbrews . It is the only system of its kind, and we are continuously improving it. As with most new software systems, there are bugs which we are committed to fixing as quickly as they are discovered.

We don't have a record of having heard from you before you left your first review in mid July, and reached out when we saw your feedback. As to the issues you've raised here, we have endeavored to diligently follow up with you, sending 13 support emails from us in response to the 6 emails we received from you over the past two months. During this back and forth, we apologize if at any point there was an unacceptably long delay in our response—for a week in August we had a lower level of support staffing.

We are committed to FluentPet being as good an experience as possible, and I hope that the above has made this clear.

Regards,

-Leo

Saanut 5/5 tähteä

From Barking to Talking

The FluentPet Connect buttons, along with the FluentPet Academy Course, have been an amazing addition (well, all except when you’re ready to rest and your pet wants to keep talking to you 😂 JK). It’s amazing how much being able to communicate in the same language can increase your bond with your pet and reduce your frustration. It does take time and effort to help your pet learn this new tool, but once they do, they get so excited they can talk to you in a way you easily understand versus barking incessantly. I highly recommend.

3. elokuuta 2023
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Cydni,

Thank you for taking the time to leave your review.

It is wonderful to receive feedback about the buttons and course. It's so great to hear that you have found success in pressing! 🥰

We will continue to help you in any way we can as you and your learner continue on your journey! Please feel free to reach out any time!

Welcome to the FluentPet Community.

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Amazing!!!

There is literally no proper way to review something so special. I am grateful for the technology to help me communicate with my pet on a deeper level. That being said, the course was PHENOMENAL and I cannot wait to take another one! The course helped to keep me accountable and teach me bit by bit in a manageable way. Ashley is spectacular! I don't think I would have made as much progress without it. I also understand dogs and buttons on a more scientific level. I wish people knew just how accessible these tools are!

2. syyskuuta 2023
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Marla Rae,

Thank you for taking the time to leave your review.

It is wonderful to receive feedback about the course. It is so great to hear that you have found it helpful! 🥰

We will continue to help you in any way we can as you and your learner continue on your journey! Please feel free to reach out any time!

Welcome to the FluentPet Community.

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Glad that I can use the tools and information to teach my learners

I had first bought the Classic Button Kit for my two cats with the full intention of communicating with them through button teaching. But I quickly got overwhelmed with the amount of information out there that I didn’t know if the teachers that I saw online were doing it correctly or not. But then I found out that the FluentPet was offering classes online and I couldn’t wait to get enrolled! And I’m so glad that I did!

If you haven’t taken this online course, I would encourage you to take it if you are a newbie or starter to teaching your learners on how to communicate with you. There are also some great information for ones that have already started teaching prior to taking this class but haven’t been successful in getting themselves and their fur babies to the next step.

My button professor, Ashley, was a great teacher in going through the entire course with us. She was always available to answer questions before, during and after classes. And she was always available to provide feedback and one-on-one instruction to help ensure that my learner is making the step in right direction to communicate with me.

Overall, I’m glad that I had some initial foundation of my own in communicating with my cats. But I was glad to know that by going through the course, I was already going in the right direction in communicating with my learner. And that button teaching wasn’t the big ogre that I thought it was. And after the course, if I ever have any more questions, Ashley will always be there to answer any questions I may have and it is always great to know that I have a way to still being able to keep in touch and talk with my fellow class mates and seeing how they and their learners are doing in the present and the future.

1. syyskuuta 2023
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Anna,

Thank you for taking the time to leave your review.

It's wonderful to receive feedback about the course, and it's so great to hear that you've found it helpful. 🥰

We'll continue to help you in any way we can as you and your cat learners continue on your journey! Please feel free to reach out any time!

Welcome to the FluentPet Community.

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

A great communication tool for your pets

Button pressing is not just a language for our pets, but for us humans too. The button pressing course is an absolute gem. It equips me with the tools to conquer our button learning journey and provides unique insights into my cats' behaviours. The class activities and Q&A sessions with our instructor have opened my eyes to the best strategies for introducing buttons to my cat learners and set realistic expectations for our incredible journey ahead.

31. elokuuta 2023
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Cathy,

Thank you for taking the time to leave your review.

It is wonderful to receive feedback about the course. It is so great to hear that you have found it helpful 🥰

We will continue to help you in any way we can as you and your cat learners continue on your journey! Please feel free to reach out any time!

Welcome to the FluentPet Community.

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

I have ordered from this company many…

I have ordered from this company many times and have been so pleased with their products. They are great quality and I’ve never had an issue. Would recommend. Love them!

3. elokuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Rhiannon,

Thank you for your kind words.

We are so very lucky to have you as a member of our FluentPet Community! 💝

Pam
Customer Support Team Lead



Saanut 1/5 tähteä

If customer support would have been better I would have bought the replacement kit

I felt like customer support was not helpful. In the end they're giving me my refund for purchasing the wrong buttons to go with the connect kit which is more than deserved but when I went to purchase the correct ones it said 4-10 days for arrival and I received an email from a customer service rep saying they wouldn't know when it would arrive but might be next month (4+ weeks away) without any date for estimate. This was discouraging and I canceled the order altogether. In the meantime, I had returned the current buttons I had just bought from Amazon two weeks before placing this order and learning about Fluent Pet + waiting for the new buttons to arrive and I had to re-order the Amazon ones. Thankfully Amazon got them to me in two days time and my pup's learning wasn't disrupted much.

2. elokuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Leslie,

I am sorry you felt our Customer Support Team was not helpful.

It is unfortunate that the Connect Basic Vocab Kits ran out of inventory delaying delivery. That is why we sent out an email: so you would be informed, giving you the opportunity to cancel if you wish. When the inventory hasn't yet landed at our shipping partner's warehouse, because of all the challenges that logistics often present, it is very difficult to provide an estimate. The best we could do was let you know, that to the best of our knowledge, we expected that the inventory would be available again in early September.

We also did make an exception to our return policy for you and you did seem quite satisfied with the resolution we provided. It is disheartening to read that despite our best efforts you were not.

For that our deepest of apologies.

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

The best communication tool for your pets!

The buttons are a bit on the pricier side but the investment is totally worth it if you're trying to teach your pet(s) how to communicate. The buttons are super easy to press on, which helps a lot with the learning process. The recordings are crystal clear too! The instructions on how to use them are very simple. They also provide useful guides on teaching your pet how to communicate with the buttons. Overall, they offer the best tool to effectively teach your pets to communicate with you; all you need is a little bit of patience!

14. elokuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Emilie,

Thank you for taking the time to leave your review and for your kind words.

Besides our guides (so great that you are finding them helpful), we also have more interactive teaching solutions with our courses. Please visit: https://fluent.pet/collections/fluentpet-academy-courses for more information.

Welcome to the FluentPet Community! 😀

Pam
Customer Support Team Lead

Saanut 3/5 tähteä

Great, but inconsistent

This button kit is easy to use and quite aesthetically pleasing. The accompanying literature is clear and helpful. Unfortunately, one of my buttons plays back with a distorted sound and one will not record - but the other four are great and I'm excited to start using them!

14. elokuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Morgan,

Thank you for your review.

We do have a 2-year warranty program against manufacturer defects. I have sent you an email with instructions on how to submit a warranty claim. Please check your SPAM folder. Sometimes our emails land there.

Thank you,

Pam
Customer Support Team Lead

Saanut 3/5 tähteä

Canadians Beware of customs cost

I just picked mine up from the post office in Canada and wish I'd known duty/customs would cost another $150.. I wouldn't have bought it, that's not even close to reasonable shipping cost for a 2lb parcel. It was already tough to swallow the price from USD to CAD when ordering, but we're used to that here. But another $150 unexpectedly to pick it up is insane, especially when I qualified for free shipping, it's a very unpleasant unexpected surprise. I would not recommend another Canadian ordering unless they have a way around this.

13. heinäkuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Jenn,

Thank you for leaving your review.

I have launched an investigation with our shipping partners into the duties and taxes that you were charged. I will email you with their findings once received.

In the meantime, please do email info@fluent.pet with any other comments, questions or concerns. Our Customer Support Team is happy to help!

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Great Customer Service

The customer service was quick to help me and very thorough with my options.

1. elokuuta 2023
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Emily,

Thank you for your review.

It was a pleasure to help you.

Never hesitate to reach out with any questions, comments or concerns! We are happy to help!

Pam
Customer Support Team Lead

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

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