When I placed my order, I accidentally ordered two chargers. I sent an email the next morning and immediately heard back from Olivia, she corrected the order for me and let me know right away. I wish... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I purchased a Go Curl Pro for some upcoming travel. Although I loved the curl it produced I found it took a bit of time to do my entire head. Marie from customer service offered me a replacement produ... Näytä lisää
Fantastic Customer Service & A Great Tool! I absolutely love my new GoPro! It makes morning styling incredibly quick and easy. However, I was initially disappointed when the charge lasted less t... Näytä lisää
I had placed an order in error and sent request to have it cancelled. Within just short period of time Darwin sent me am email stating that my request to cancel had been processed! To be honest, I exp... Näytä lisää
4,0
Hyvä
2 t. arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 30 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
no star review
NO STAR REVIEW. Not even worth one star. This companies refund policy is a scam. They do not offer full refunds like their website says. Customer service is horrible, just get the run a round. Cost you more to return the product than what it costs. Do not purchase from this company
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flownbeauty
Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the experience you've had with our product and service. Your satisfaction is very important to us, and we deeply regret that your expectations were not met.
We’ve already emailed you with a solution and would love to resolve the issue to your satisfaction.
Please don’t hesitate to reach out if you need any further assistance—we are always here to help.
You can always email us at support@flownbeauty.com, or by visiting our website at https://flownbeauty.com, simply scroll down to the bottom of the page, and under the "Support" menu, click on "Contact Us."
We are committed to ensuring your experience with FLOWN is a positive one, and we appreciate your understanding as we work to make things right.
-The FLOWN Team
Angel did an awesome job getting my…
Angel did an awesome job getting my order canceled quickly and efficiently.
I was not happy when I placed my order because it was advertised for 60% off but I couldn’t find that only 50% off and it picked which credit card it charged it to. I did not want it charged to the credit card that they picked out, but this was not Angels fault.
Diane Heintzman
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Faulty Numoya
Back in January, I went back and forth with Numoya service, complaining that the charge only lasted for four uses. They told me to try this and that and it didn't help. Then they said it was too late to return it. Now, it reads 200 degrees and is totally cold. It's a terrible product and poor service!
C. Rao
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flownbeauty
Thank you for taking the time to share your feedback on Trustpilot.
We’re truly sorry to hear that your experience did not meet your expectations. We understand how disappointing and frustrating this must have been, and we sincerely regret any inconvenience caused.
Your feedback is important to us, and we genuinely appreciate you taking the time to share your experience. Comments like yours help us better understand where we can improve and continue working toward providing a better experience for our customers.
Thank you again for your patience and for giving us the opportunity to hear your concerns.
-The FLOWN Team
Terrible cudtomer service…
My brush won't hold a charge with different been emailing since the middle of may keep being put off asking for videos how supposed to video a battery not holding its charge
25th may I was promised a replacement still waiting 18th june and when I email im told they will be chasing it up in dispatch
Cin artists
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flownbeauty
Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the experience you've had with our product and service. We understand how frustrating this must have been, and we truly regret that we didn’t meet your expectations.
We would love to help resolve this for you. Please email us again at support@flownbeauty.com with your order details, and we will assist you promptly.
At FLOWN, we are always ready to help, and we are fully committed to your satisfaction. Thank you for your understanding, and we look forward to working with you to make things right.
-The FLOWN Team
Hair tool has never worked
The original one I received didn't work. I was promised a new one as a replacement 2 months ago. I have never received it. I will never buy from this company again. The £40 was a waste of money
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flownbeauty
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for your experience with our product and service. Your satisfaction is very important to us, and we regret that we did not meet your expectations.
To help improve your experience and increase your satisfaction, we have already reached out to you via email with a proposed resolution. We genuinely hope this helps address your concerns and demonstrates our commitment to making things right.
If you have any further questions or need additional assistance, please don’t hesitate to contact us—we are always here to help. You can reply directly to our email, contact us at support@flownbeauty.com, or visit our website and navigate to the bottom of the page under the “Support” section, then select “Contact Us.”
We remain committed to ensuring your experience with FLOWN is a positive one, and we truly appreciate your patience and understanding as we work toward resolving this for you.
-The FLOWN Team
I ordered a Flown Brush and it was not…
I ordered a Flown Brush and it was not what I expected.
I have sent numerous emails and still no instructions for the return. They told me to take of picture of me holding the brush and they would tell me what I was doing wrong. I sent the pictures and still have no return instructions. In one email they stated they said would give me a small percentage back because it needs to be mailed to China. Cutomer service has been no help to me.
When they send you the brush there is no receipt for returns or problems. I would never order from this company again.
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flownbeauty
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for your experience with our product and service. Your satisfaction is very important to us, and we regret that we did not meet your expectations.
To help improve your experience and increase your satisfaction, we have already reached out to you via email with a proposed resolution. We genuinely hope this helps address your concerns and demonstrates our commitment to making things right.
If you have any further questions or need additional assistance, please don’t hesitate to contact us—we are always here to help. You can reply directly to our email, contact us at support@flownbeauty.com, or visit our website and navigate to the bottom of the page under the “Support” section, then select “Contact Us.”
We remain committed to ensuring your experience with FLOWN is a positive one, and we truly appreciate your patience and understanding as we work toward resolving this for you.
-The FLOWN Team
Carol has always been helpful with any…
Carol has always been helpful with any questions I have. I have not got my device yet but I may have more questions for her
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
The USB cord that came with the item…
The USB cord that came with the item did not work -right out the gate. Upon receiving the item I was not impressed. In my opinion, not a solid hair tool - not worth the money paid. Contacting support for Return / Refund info (30 day guaranty refund if not satisfied), I received a response requesting I do a video - NO. I have had request from Erica, John, Lester, Marie and Brooke. Everytime I respond (same link) I get another SUPPORT team member requesting video & not willing to initiate return. WORSE support ever. Phone number disconnected. I am done - BBB & Letter to Claire Hoffman, I eat my $50 whatever loss!
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flownbeauty
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for your experience with our product and service. Your satisfaction is very important to us, and we regret that we did not meet your expectations.
To help improve your experience and increase your satisfaction, we have already reached out to you via email with a proposed resolution. We genuinely hope this helps address your concerns and demonstrates our commitment to making things right.
If you have any further questions or need additional assistance, please don’t hesitate to contact us—we are always here to help. You can reply directly to our email, contact us at support@flownbeauty.com, or visit our website and navigate to the bottom of the page under the “Support” section, then select “Contact Us.”
We remain committed to ensuring your experience with FLOWN is a positive one, and we truly appreciate your patience and understanding as we work toward resolving this for you.
-The FLOWN Team
Olivia very helpful…
I had a lot of help from Olivia to explain how the brush works as it appeared not to be charging properly but thanks yo Olivia it is now all ok. Very helpful. Thanks.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Quick response to my request & set in…
Quick response to my request & set in motion my need
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Promptness
When I was ordering my go curl Pro, somehow it ordered two of them. I reached out to the flown beauty. company right away and they removed one of my items. I was very pleased. Zy assisted me. Thank you for your prompt reaction.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Great styler
Delivered very promptly in secure packaging. I’m very pleased with my brush & hi-speed charger. Brooke helped me to understand how everything works! Cheers!
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
I ordered twice by mistake
I canceled my order because I mistakenly orederd 2 I contacted via email and Darwin answered immediately and corrected my mistake
13. kesäkuuta 2026
Oma-aloitteinen arvostelu
HAPPY!…
All involved were very courteous and very polite. The agreement we came to was very pleasing to me. Appreciate all you did!
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Correct my issue in a few mins of…
Corrected my issue in a few mins of messaging . Very satisfied
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
the response to my inquiry was…highly satisfactory
the response to my inquiry was extremely quick, thorough and very helpful.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Return Issue
I returned a Numoya hot brush in February as it was not suitable for my needs. I was guided through the returns process step by step by various members of staff. For some unknown reason my parcel was held up in customs, and it appears it still is. Marie Cowell kept in constant touch with me, assuring me I hadn't been forgotten but as they had not received my parcel their hands were tied. As a goodwill gesture Marie arranged a refund for me that I received immediately, even though they still haven't received my return parcel. This is very much appreciated and I would like to thank Marie for all her support and for eventually sorting out my refund. Excellent customer service!
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
The service provided was exceptional…
The service provided was exceptional and incredibly helpful. I was very pleased with their kindness and will certainly be making future purchases from them.
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
Awesome Customer Service!
I have been very pleased with the customer service and their quest to deliver a quality product in the best possible way.
13. kesäkuuta 2026
Oma-aloitteinen arvostelu
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