Floor Monster Arvostelua 

Excellent service plus the product arrived exactly on time looks absolutely fabulous

Placed order, paid bill then nothing. No email, no phone calls. I called and was told someone would call me right back. Again, nothing. We’re on day 8 of a next day delivery (which cost £36 )

Prompt delivery and good customer service

good communication and great flooring

Great products very happy excellent communication and very helpful would highly recommend this company, fast delivery

Excellent customer service. Chose a delivery date that suited me and the floor is wonderful quality. We have used this company before and certainly would again.

Great service and product. Customer support so efficient and friendly. We were unfortunately a few packs short and it wasn’t a hassle to have new packs sent out straight away. Highly recommend

Haven't received the order yet so it's a bit premature to ask for a review!

From the customer service to the product qality simply great!

Samples packed well and sent speedily..thank you.

Would have been more stars but for an unexplained hold up in processing the order.
Online ordering process was easy, but then there was no further communication other than repeated requests for a review of a service I had yet to receive. Queried the lack of progress via the online chat which quickly resolved the issue and delivery was arranged. Flooring arrived as arranged with the driver phoning ahead to let us know when he was expecting to arrive. Flooring was as ordered, all that remains is to lay it.

service delivery and customer service excellence

Not good didn’t get my delivery ended up cancelling and going elsewhere

Prompt service and samples were as requested

I have reported damage and had no reply

Great communication and speedy response to issues.
Thank you!

Iam looking for an oak stair case they sent me what appears to be a bit of flooring as a sample. But they were true to their promise to post ut off.

Really good product transaction very simple recommend

We placed our order on Good Friday. So, we were pleasantly suprised to receive a call, just the next day, to arrange delivery. All good so far. Delivery was arranged for Friday 5 April (yesterday) So, I'd taken the day off to wait in, & my partner had taken the weekend off work to then lay the floor. However, I started to worry when midday came & went, & I'd still not heard regarding the time slot. I tried to contact Floor Monster by phone, but theirs is a premium rate number & my mobile plan wouldn't allow the call. Next, I tried their 'chat' service, yet no response. So, I finally resorted to an email. That was yesterday afternoon &, as of yet, I've recieved no response. I know that they work Saturdays, as it was just last Saturday they called to arrange the delivery. So ??? What to do now? I took a day off for nothing. My partner took the weekend off for nothing. Not to mention my Father, our landlord. His blood pressure is going through the roof, worrying that we've been scammed! What can I say, Floor Monster have gone from a potential 5 star, to a 1 star in the space of a week! Floor Monster ... if you read this please do call us!
Amanda Green
Brighton